People Operations Director

Description

Under the supervision of the Chief People Officer (CPO), the People Operations Director plans, organizes and manages the development and implementation of people (human resources) policies, programs, and services including, but not limited to, employee relations, recruitment, benefits and leave, professional development, employee engagement, performance management, and HR law and regulatory compliance. As a leader and mentor, the Director provides guidance, support, and growth opportunities for the People team and the whole of the organization, ensuring they are equipped to meet the organization's evolving needs. Additionally, this role collaborates closely with departments across the organization to align People strategies with the Hotline’s mission and overall goals. 

 Compensation: $130,000 annually

Essential Responsibilities & Duties

· Lead the day to day operations of the People (human resources) function

· Lead, mentor, and develop a team of HR professionals, fostering a culture of continuous learning, collaboration, and professional growth.

· Provide direct support and strategic guidance to the team, ensuring they have the resources and expertise needed to execute HR functions effectively.

· Develop, implement, direct, and evaluate all areas of people operations including, but not limited to, employee relations, recruitment, benefits and leave, professional development, employee engagement, performance management, and HR law and regulatory compliance.

· Provide HR leadership and counsel on employee relations issues involving people, management, and leadership.

· Leverage best practices to monitor employee relations, engagement and wellbeing. 

· Address employee concerns ensuring organizational values and uphold the standard of excellence in employee performance and supervisory training.

· Maintain knowledge of federal, state, and local employment laws and regulations, ensuring compliance across the People department and organization.

· Evaluate and ensure quality and consistency of all areas of Human Resources.

· Stay up to date on best practices and current research around HR and workplace initiatives and propose improvement measures to the CPO.

· Collaborate with the Hotline Leadership to ensure that the organization’s operational priorities are aligned with our vision, mission, values, and strategic plan.

· Communicate with outside legal counsel and the CPO regarding employee employment-related matters.

· Identify best practices for accountability and reporting metrics that support the goals and objectives of the People Team and the organization.

· Monitor and provide reports and updates on People and HR related grant deliverables. 

· Oversee implementation of employee benefits contracts and implement and administer employee insurance plans.

· Oversee and implement the Hotline Leadership Academy Program and People Training for Supervisors. 

· Implement organization-wide projects and other people-related strategic initiatives, including but not limited to training and development, manager training, compensation projects.

Requirements

Education & Experience Required

· Bachelor’s degree in Human Resources, or related field. 

· 5 years of progressively responsible experience in Human Resources Management, including supervising a team of HR professionals

· Or equivalent combination of education and experience.

Knowledge Skills and Abilities

· Advanced proficiency with MS Office suite, HRIS systems (Paylocity experience preferred), and SharePoint applications

· Exceptional emotional intelligence skills to build, cultivate, and facilitate strong working relationships

· Knowledge of strengths based supervision and employee development models.

· Strong execution skills; proven ability to implement programs and/or drive outcomes.

· Effective communication and interpersonal skills with the highest level of regard for confidentiality

· Project management and problem-solving skills with the ability to anticipate organizational needs and use independent judgment in resolving issues

· Team builder who can motivate and inspire others and build trust across an organization

· Ability to be flexible with schedule as needed to support a 24-hour organization; will be required to attend meetings which may be scheduled during hours outside of traditional working hours.

· One who can make decisions, exercise judgment and interface effectively with all levels of staff, clients and vendors

· Strong coaching and mentoring skills

· Mindset for continuous improvement accompanied by problem sensitivity and critical thinking skills

· Ability and willingness to operate both strategically and tactically and to translate strategies into plans that serve and support the organization

· Can handle very challenging situations, including daunting tasks and complex interpersonal issues, with a calm, assured, and compassionate approach.

· Self-starter, self-motivating leader who requires little to no supervision and who can operate successfully in a fast-paced culture.

Preferred Qualifications

· PHR or SHRM-CP Certification

· Strong Experience in employee relations and leave administration 

· Experience in non-profit HR management

Other Requirements/Working Conditions 

· This role is hybrid position based in Austin, Texas.

· This position requires a minimum of 4 days a week in the office. 

· Must have a home workspace that is confidential, secure and free from distraction.

· Must maintain a stable internet connection with at least 10 MBPS download and 2 MBPS upload speeds. 

· Must maintain standards of confidentiality related to agency information.

· Prolonged sitting or standing using keyboard, phone, and computer

This description only includes essential functions of the job. These statements are not intended to be construed as exhaustive of all duties, responsibilities, and skills required for this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties required by the job objectives, supervisor, and mission and values of The Hotline. This description does not modify any employee’s at-will status and is not a contract for continued employment of any duration.