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Front Desk Receptionist - Bilingual Spanish - job 1 of 2

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Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What would you do? – The Specifics

Ensures high quality customer service while following all safety protocols.
Ensures a smooth flow of customers through the store.
Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
Processes and understands managed care plans while obtaining document information from the insurance company as needed.
Provides customers basic and accurate information.
Schedules and confirms appointments, follow-up visits and classes.
Files all patient records daily and pulls patient files for the next day's appointments.
Checks order status and notifies customers when orders are in or of any delays.
Keeps reception area tidy and presentable with all necessary materials.
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? – The Suitable Talent

Fluent in reading and speaking both English and Spanish.
Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
0-2 years related experience or training preferred.
Experience handling multiple phone lines preferred.
Strong customer service skills required.
Strong organizational skills required.

Additional Information

Taking Care of our People

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

What You Should Know About Front Desk Receptionist - Bilingual Spanish, National Vision

Are you ready to step into an exciting role as a Front Desk Receptionist - Bilingual Spanish at America's Best? Located at 8951 SW 107th Ave, Miami, FL, we take pride in providing quality eye care and eyewear all under one roof. As the welcoming face of our store, you'll play a crucial part in ensuring that every customer feels valued the moment they walk through the door. You’ll help keep things running smoothly by managing patient schedules and maintaining organized records. Whether it’s answering calls, guiding customers through their eye care journey, or keeping our reception area tidy and inviting, your friendly demeanor will make a world of difference. Plus, you'll have Sundays off to recharge! If you’ve got strong organizational skills and speak both English and Spanish fluently, you could be the perfect fit for this rewarding position. At America's Best, you won't just find a job; you'll discover a place where we genuinely care about our people and their professional growth. We offer competitive compensation, comprehensive benefits, and a work environment that supports career advancement. Join us in making eye care more accessible and be part of a team that truly makes a difference!

Frequently Asked Questions (FAQs) for Front Desk Receptionist - Bilingual Spanish Role at National Vision

What are the responsibilities of a Front Desk Receptionist at America's Best?

As a Front Desk Receptionist at America's Best, you'll be responsible for greeting customers warmly, managing incoming calls, scheduling appointments, and maintaining patient records. You will also ensure a smooth flow of customers through the store while providing top-notch customer service. Your role is essential for the overall operations of the store, helping to align the efforts of the staff and keep everything on track.