Sr Credit Controller

As a Sr Credit Controller at NiQ, you will manage third-party debt, ensuring that collection targets are achieved every month. Your role will involve preparing and distributing reports on the status of trade debtors, cash flow forecasts, and dispute resolutions. You'll also be expected to respond to customer service inquiries concerning collections, account adjustments, and short payments, collaborating effectively with internal teams to resolve any queries promptly.

To qualify as a Sr Credit Controller at NiQ, you will need a university degree in finance, accounting, business, or a closely related field. Additionally, experience in an international company, preferably within an SSC/BPO environment, along with advanced proficiency in English and familiarity with accounting software like SAP or ERP systems, is highly desirable.

Successful Sr Credit Controllers at NiQ need to possess strong attention to detail, accuracy, and the ability to work independently. Effective communication skills are essential, both to interact with internal teams and to provide excellent customer service regarding collection issues. Proficient knowledge of financial analysis using MS Excel is also crucial for the role.

NiQ values professional development and offers various benefits, including flexible working arrangements and access to resources like LinkedIn Learning. We believe in fostering a supportive environment where our employees can enhance their skills and advance their careers within our dynamic organization.

The work environment for Sr Credit Controllers at NiQ is hybrid, allowing flexibility between remote work and in-office collaboration in Bogotá. This setting promotes teamwork and ensures that you can connect with colleagues while also enjoying a work-life balance that suits your needs.

In answering this question, highlight your analytical skills and experience demonstrating how you assess the urgency and impact of each debt. Provide examples of tools or methods you’ve used to prioritize collections effectively.

Detail your familiarity with creating financial reports, explaining the types of reports you’ve generated, and how they improved decision-making within your previous teams. Be specific about your use of software like MS Excel in this process.

In your response, share a specific instance where you made a positive impact by resolving a customer dispute. Explain the steps you took and the outcome, emphasizing your problem-solving skills and commitment to customer satisfaction.

Discuss your experience with accounting software, such as SAP or any other ERP systems. Detail how you utilize these tools to streamline processes and enhance efficiency in the accounts receivable workflow.

Explain the measures you take to double-check data entries and the importance of systematic reconciliations. Provide any personal strategies or processes you implement to maintain high levels of accuracy.

Share a specific example that illustrates your initiative and problem-solving abilities. Discuss the problem, the solution you implemented, and the positive results that followed, emphasizing your leadership skills.

Highlight the importance of clear communication in managing relationships with clients and internal teams. Provide examples of how effective communication has facilitated better outcomes in resolving disputes and achieving collection goals.

Discuss your approach to managing difficult conversations. Emphasize your ability to remain calm and professional, using empathy and active listening to address their concerns while still focusing on resolution.

Identify key performance indicators (KPIs), such as Days Sales Outstanding (DSO) and collection ratios. Discuss how you utilize these metrics to assess performance and inform future strategies.

Mention the resources you use to stay informed about industry changes, such as professional organizations, ongoing training, or online courses. Highlight your commitment to continuous learning and adapting to new regulations.