Debt Collection Specialist - Accounts Receivable - job 1 of 2

As a Debt Collection Specialist at Nivoda, your main responsibilities include directly supporting the Accounts Receivable team in chasing aged debt positions, communicating with clients to negotiate repayment plans, and documenting collection actions accurately. You will also collaborate with the Nivoda Capital team to report on debt positions and improve the overall accounts receivable process.

To qualify for the Debt Collection Specialist position at Nivoda, you should have 3 to 5 years of experience in debt collection roles, excellent communication skills in English, and familiarity with aged debt positions and relevant strategies. Knowledge of financial software for tracking debts and flexibility to work across time zones is also essential.

The Debt Collection Specialist role at Nivoda involves working in a fast-paced and multinational environment. The company encourages collaboration across global teams, enabling a diverse range of experiences. The position offers a hybrid working model, allowing specialists to enjoy flexibility by working three days in the office and two days remotely.

To excel in the Debt Collection Specialist role at Nivoda, you should possess strong negotiation skills, resilience, and an assertive yet professional demeanor when dealing with clients. Additionally, understanding customer contracts and having excellent oral and written communication skills in English will be instrumental in your success.

At Nivoda, we actively support the professional growth of our Debt Collection Specialists through collaborative work with global teams, exposure to the latest industry practices, and participation in training and development initiatives. Being part of a hyper-growth scale-up means you’ll have opportunities for learning and expansion in your career.

Begin by outlining your relevant experience, including the types of debts you have managed and the strategies you employed. Highlight any metrics of success, such as improved collections rates or reduced aging balances.

Emphasize your communication skills and patience. Share a specific example where you managed a tough negotiation, discussing the approach you took to remain professional while effectively advocating for your company's interests.

Discuss how you utilize financial software and tools to keep track of different accounts, deadlines, and payments. Mention techniques like setting reminders and prioritizing follow-ups based on the age of debts.

Explain your approach to negotiating, focusing on establishing a rapport with clients, understanding their circumstances, and proposing realistic repayment plans that benefit both parties.

Provide a brief overview of what accounts receivable entails, including the processes involved from invoicing to collections. Highlight your understanding of its impact on a company’s cash flow and overall finance health.

Detail the importance of accuracy in documentation for compliance and tracking. Mention specific tools or processes you use to ensure comprehensive records, which are useful for future reference.

Share your methods for staying informed, whether it's attending industry webinars, subscribing to relevant publications, or participating in professional networks. This shows your commitment to continuous learning.

Provide a concrete example where you identified inefficiencies in a process, the actions you implemented to improve it, and the positive outcomes that resulted from your interventions.

Discuss the complexities of navigating client relationships and the importance of balancing professionalism with assertiveness. Share any experiences that shaped your view on these challenges.

Reflect on Nivoda’s mission and the exciting opportunities in the jewellery industry. Express your enthusiasm for being part of a dynamic, global team that values innovation and growth.