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Debt Collection Specialist - Accounts Receivable - job 1 of 2

Debt Collection Specialist - Accounts Receivable

Location: Johannesburg South Africa

Salary Range: R400k - R450k per annum

Contract type: Full time

Workplace type: Hybrid (3 days in office, 2 days remote)

We seek an experienced Debt Collection Specialist to join our FinOps team at Nivoda. As a pivotal role within the organisation, you will work in tandem with the Accounts Receivable and our in-house Credit department. You will play a significant part in enabling the financial scalability of Nivoda. This role will require a perfect blend of determination, resilience, and tact. 


About Us:

Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong, Johannesburg, Antwerp, and Amsterdam.

We are an extremely fast-growing B2B marketplace changing how the global jewellery industry operates. We connect buyers and sellers of jewellery on our online platform and facilitate the most transparent, efficient, and cost-effective way for the jewellery industry to sell and buy jewellery.

The team has grown to over 550 people internationally and we are a global team who can always be trusted, driven to make big and bold moves to transform a traditional industry. To know more please visit www.nivoda.com


Key Requirements:

  • 3 - 5 years of experience in debt collection roles.

  • Able to navigate a complex customer centric B2B collections landscape

  • Demonstrated resilience and persistence in previous roles.

  • Proficient in maintaining a professional, polite, yet assertive demeanor during collections.

  • Excellent oral and written communication skills in English.

  • We are a global company, additional languages are a plus.

  • Familiarity with the intricacies of aged debt positions and relevant strategies.

  • Strong understanding of the Accounts Receivable function and its associated processes.

  • Experience in using financial software for debt collection and tracking.

  • Flexibility to work across different time zones, given the global nature of our client base.


Key Responsibilities:

  • Directly support the Accounts Receivable team in chasing aged debt positions.

  • Regularly communicate with clients to negotiate repayment plans and settle outstanding invoices.

  • Document all collection actions, ensuring accuracy and comprehensiveness.

  • Work closely with the Nivoda Capital team and other financial teams to report on aged debt positions and provide recommendations.

  • Understand the nuances of customer contracts and agreements, leveraging them during the collection process.

  • Stay updated with industry best practices and ensure compliance with all relevant rules and regulations.

  • Collaborate with internal teams to improve the overall AR process and reduce aged debts.


What Nivoda Offers:

  • Fast-paced and multinational working environment.

  • Collaboration with global teams offering diverse experiences and perspectives. 

  • The opportunity to be part of a hyper-growth scale-up.

  • Flexibility with remote working.

  • Generous holiday allowance.

  • Medical aid through Discovery

Nivoda is not just a workplace; it’s where passion meets profession. If you’re ready to take up a challenging role that guarantees growth and learning, apply today!

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Average salary estimate

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$22000K
$24300K

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What You Should Know About Debt Collection Specialist - Accounts Receivable , Nivoda

Join Nivoda as a Debt Collection Specialist - Accounts Receivable in Johannesburg! We're looking for someone with a blend of determination and professionalism to help us manage our financial strategies effectively. In this pivotal position, you’ll work closely with our vibrant FinOps team, diving deep into accounts receivable while collaborating with our in-house Credit department. You’ll be essential in enabling Nivoda's financial scalability while developing strong relationships with our clients in the global jewellery market. With 3 to 5 years of experience under your belt, you will navigate the complexities of B2B collections, negotiating repayment plans, and settling outstanding invoices. We pride ourselves on our enthusiastic and diverse team scattered across several countries. If you're ready to embrace a dynamic workplace with a hybrid model allowing for three days in the office and two days remote, this is the perfect opportunity for you! Nivoda is not just about business; it's about passion and commitment to transforming the jewellery industry. So if you want to be a part of a fast-growing B2B marketplace that values innovation and teamwork, dive into your potential with us today!

Frequently Asked Questions (FAQs) for Debt Collection Specialist - Accounts Receivable Role at Nivoda
What are the responsibilities of a Debt Collection Specialist at Nivoda?

As a Debt Collection Specialist at Nivoda, your main responsibilities include directly supporting the Accounts Receivable team in chasing aged debt positions, communicating with clients to negotiate repayment plans, and documenting collection actions accurately. You will also collaborate with the Nivoda Capital team to report on debt positions and improve the overall accounts receivable process.

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What qualifications are needed to become a Debt Collection Specialist at Nivoda?

To qualify for the Debt Collection Specialist position at Nivoda, you should have 3 to 5 years of experience in debt collection roles, excellent communication skills in English, and familiarity with aged debt positions and relevant strategies. Knowledge of financial software for tracking debts and flexibility to work across time zones is also essential.

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What is the work environment like for a Debt Collection Specialist at Nivoda?

The Debt Collection Specialist role at Nivoda involves working in a fast-paced and multinational environment. The company encourages collaboration across global teams, enabling a diverse range of experiences. The position offers a hybrid working model, allowing specialists to enjoy flexibility by working three days in the office and two days remotely.

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What skills will help me succeed as a Debt Collection Specialist at Nivoda?

To excel in the Debt Collection Specialist role at Nivoda, you should possess strong negotiation skills, resilience, and an assertive yet professional demeanor when dealing with clients. Additionally, understanding customer contracts and having excellent oral and written communication skills in English will be instrumental in your success.

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How does Nivoda support the professional development of its Debt Collection Specialists?

At Nivoda, we actively support the professional growth of our Debt Collection Specialists through collaborative work with global teams, exposure to the latest industry practices, and participation in training and development initiatives. Being part of a hyper-growth scale-up means you’ll have opportunities for learning and expansion in your career.

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Common Interview Questions for Debt Collection Specialist - Accounts Receivable
Can you describe your experience with debt collection?

Begin by outlining your relevant experience, including the types of debts you have managed and the strategies you employed. Highlight any metrics of success, such as improved collections rates or reduced aging balances.

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How do you handle difficult conversations with clients?

Emphasize your communication skills and patience. Share a specific example where you managed a tough negotiation, discussing the approach you took to remain professional while effectively advocating for your company's interests.

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What strategies do you use to stay organized when managing multiple accounts?

Discuss how you utilize financial software and tools to keep track of different accounts, deadlines, and payments. Mention techniques like setting reminders and prioritizing follow-ups based on the age of debts.

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How do you negotiate repayment plans with clients?

Explain your approach to negotiating, focusing on establishing a rapport with clients, understanding their circumstances, and proposing realistic repayment plans that benefit both parties.

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What is your understanding of the accounts receivable function?

Provide a brief overview of what accounts receivable entails, including the processes involved from invoicing to collections. Highlight your understanding of its impact on a company’s cash flow and overall finance health.

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Can you walk us through how you document collection actions?

Detail the importance of accuracy in documentation for compliance and tracking. Mention specific tools or processes you use to ensure comprehensive records, which are useful for future reference.

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How do you keep yourself updated with industry best practices?

Share your methods for staying informed, whether it's attending industry webinars, subscribing to relevant publications, or participating in professional networks. This shows your commitment to continuous learning.

Join Rise to see the full answer
Describe a time when you successfully improved a collection process.

Provide a concrete example where you identified inefficiencies in a process, the actions you implemented to improve it, and the positive outcomes that resulted from your interventions.

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What do you believe is the most challenging aspect of debt collection?

Discuss the complexities of navigating client relationships and the importance of balancing professionalism with assertiveness. Share any experiences that shaped your view on these challenges.

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Why do you want to work for Nivoda as a Debt Collection Specialist?

Reflect on Nivoda’s mission and the exciting opportunities in the jewellery industry. Express your enthusiasm for being part of a dynamic, global team that values innovation and growth.

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Full-time, hybrid
DATE POSTED
March 15, 2025

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