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Community Manager - Waters at Sunrise Apartments

Company Description

About Atlantic Housing Foundation:
Atlantic Housing Foundation (AHF), Inc. is a 501(c)3 not-for-profit affordable housing provider. Founded in 1999, we currently own and operate over 10,000 units of multifamily properties in 6 states and 37 cities. In addition to HUD HAP and LIHTC properties, Atlantic Housing owns and operates affordable housing, mixed-income multifamily assets, student housing and senior housing.

The mission of Atlantic Housing Foundation, Inc. is to promote and preserve quality affordable housing and related services for low and moderate income families, helping residents improve their lives. We will do this in a manner that will foster the continuous improvement of our people and our company. We strive to be a top performing, thoroughly professional and genuinely caring organization in all that we do. As an organization, we aspire to and believe in - Making a difference.

Why Should You Apply?

  • You believe in the AHF mission and core values
  • You are the best at what you do
  • You meet the qualifications below

Benefits Offered:

  • Paid every two weeks
  • Educational Reimbursement
  • Opportunities for upward mobility
  • 12 Paid Company Holidays
  • 16 hours of Learning Time Off annually
  • 32 hours of Volunteer Time Off annually
  • Competitive Paid Time Off accrual
  • Rent discount if living on-site
  • Multiple health care insurance plans that cover medical, dental, prescription, vision, employer HSA contributions, and supplemental health insurance
  • Competitive 401(k) Program with employer matching contributions

Job Description

About the Community Manager role:

  • The Community Manager will have a proven track record of successfully managing multifamily properties, including HUD properties, utilizing superior communication skills and a positive attitude. Community Managers directly supervise the property’s on-site staff to ensure implementation of all corporate policies and procedures.
  • Reporting: Prepare accurate and timely reports (weekly, monthly, quarterly, annually and ad hoc) detailing cash flow, budget variances, market studies, and business strategies.
  • Budget and Expense and Program Goals: Assist in developing annual budgets, and executing on same, including managing expenses and achieving company goals, including revenue, occupancy, social programs, and other aspects of the Foundation’s mission.
  • Capital Improvements: Work with the Regional Manager and corporate team to review and inspect all capital replacement plans; ensure all are within the scope of the approved budget.
  • Market Research: Maintain detailed knowledge of the local market and competition, and develop tailored marketing plans and strategies.
  • Vendor Management: Solicit bids and negotiate with vendors.
  • Tenant Relations: Lead the on-site team in excellent customer service.
  • Resident Services: Review and monitor the monthly schedule of resident services activities are taking place and supporting of the AHF mission.
  • Routine Legal Matters: Lead on-site staff in evictions and other routine legal matters.
  • Fair Housing and Legal Compliance: Remain abreast of federal and state legal developments as they pertain to our business, including Fair Housing, EEO, OSHA, and ADA, and assist in assuring compliance.
  • Process Improvement: Assist in ongoing process improvement, including revisions of policies and procedures.
  • Employee Reviews and Compensation: Review performance and recommend (or approve as appropriate) employee compensation decisions.
  • Site Inspections: Personally inspect the property on a regular basis (both scheduled and unscheduled visits), assuring the marketability of the community, both interior and exterior

Qualifications

Education and Experience:

The Community Manager will report directly to a Regional Manager, and will have the following credentials and qualifications (required for consideration for the position):

  • At least three (3) years prior experience in on-site multifamily property management, at least one (1) of which must have been a Property Manager / Community Manager of a Tax Credit community
  • Proven completion of a leadership development program (preferred)
  • High School degree or equivalent (Required)
  • Professional Designation or Certification indicating property management expertise (e.g., CPM, ARM, CAM, TCS, HCCP, SCHM, or equivalent designation from a recognized MF industry organization)
  • Prior experience with affordable housing programs (income and rent restrictions, LURA and/or Tax Credit compliance, etc.)
  • Proficiency with Yardi property management software (preferred) or experience with similar property management software.
  • Demonstrated ability to effectively recruit, retain, manage, direct, train, motivate and lead both office and maintenance personnel
  • 1+ years prior experience evaluating employee performance, coaching and developing team members

 Additional Requirements

  • Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.
  • This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other company officials.
  • The job responsibilities of this position may include cross training in other functions or positions to ensure satisfactory operation of the department or work area.

Additional Information

All your information will be kept confidential according to EEO guidelines. #indaj

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CEO of Atlantic Housing Foundation
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Michael Nguyen
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Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Community Manager - Waters at Sunrise Apartments, Atlantic Housing Foundation

Are you looking to make a real difference in the community? Join Atlantic Housing Foundation as a Community Manager at Waters at Sunrise Apartments in Round Rock, TX! In this vital role, you will utilize your superior communication skills and positive attitude to manage multifamily properties effectively. Your track record of successful property management will shine as you oversee a dedicated on-site team while ensuring strict adherence to corporate policies and procedures. Reporting directly to the Regional Manager, you will prepare accurate financial reports, develop annual budgets, and manage expenses with an eye on achieving our company goals and mission. Not only will you be involved in capital improvement projects and vendor negotiations, but you'll also be the driving force behind superior tenant relations and resident services that contribute to community well-being. You'll stay informed about local market trends, allowing you to craft tailored marketing strategies. Plus, you’ll be responsible for maintaining compliance with all legal standards, including Fair Housing laws. We pride ourselves on fostering a team-oriented culture where your leadership skills can flourish. So, if you’re passionate about affordable housing and eager to support residents in improving their lives while progressing in your career, this is the perfect opportunity for you! Join us in making a difference today!

Frequently Asked Questions (FAQs) for Community Manager - Waters at Sunrise Apartments Role at Atlantic Housing Foundation
What qualifications do you need for the Community Manager position at Atlantic Housing Foundation?

To qualify for the Community Manager role at Atlantic Housing Foundation, you'll need at least three years of experience in multifamily property management, including a minimum of one year as a Property Manager or Community Manager at a Tax Credit community. Preferred qualifications include completion of a leadership development program, a high school diploma or equivalent, and professional designations such as CPM, CAM, or HCCP. Experience with affordable housing programs and proficiency in Yardi or similar software is also desirable.

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What are the primary responsibilities of the Community Manager at Waters at Sunrise Apartments?

As the Community Manager at Waters at Sunrise Apartments, your primary responsibilities will include supervising on-site staff, preparing financial reports, developing and managing budgets, overseeing capital improvements, and leading marketing efforts. You'll also be in charge of ensuring excellent tenant relations and monitoring resident service activities, as well as maintaining compliance with legal regulations like Fair Housing laws.

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What benefits are offered to Community Managers at Atlantic Housing Foundation?

Atlantic Housing Foundation offers a competitive benefits package for Community Managers, which includes bi-weekly pay, educational reimbursement, a 401(k) program with employer matching contributions, and numerous paid holidays. Additionally, you will receive 16 hours of Learning Time Off and 32 hours of Volunteer Time Off annually. If you live on-site, you will also enjoy a rent discount.

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How does Atlantic Housing Foundation support the career growth of Community Managers?

Atlantic Housing Foundation is committed to the career development of its Community Managers. The position includes opportunities for upward mobility within the organization. You will also have annual Learning Time Off dedicated to professional development and access to resources that can help you improve your skill set and advance your career in property management.

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What legal compliance issues should a Community Manager be aware of at Atlantic Housing Foundation?

Community Managers at Atlantic Housing Foundation must remain informed about various legal compliance issues, particularly those related to Fair Housing, Equal Employment Opportunity (EEO), the Occupational Safety and Health Act (OSHA), and the Americans with Disabilities Act (ADA). You'll need to ensure that both you and your team's practices align with these regulations to foster a compliant and welcoming environment for all residents.

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Common Interview Questions for Community Manager - Waters at Sunrise Apartments
Can you describe your experience in managing multifamily properties?

When answering this question, share specific instances from your past roles where you successfully managed multifamily properties. Highlight your responsibilities, the challenges you overcame, and the outcomes of your management strategies. This showcases your hands-on experience and problem-solving skills.

Join Rise to see the full answer
What strategies do you use to maintain positive tenant relations?

Discuss your approach to tenant relations, including active communication, addressing concerns quickly, and providing exceptional customer service. Provide examples of how you've created positive experiences for residents, such as organizing community events or implementing feedback systems.

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How do you ensure compliance with Fair Housing laws?

It's important to emphasize your knowledge of Fair Housing laws and your commitment to compliance. Discuss training you've undertaken, how you stay updated on regulations, and specific practices you implement to ensure that your community treats all residents fairly and equitably.

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What experience do you have in budgeting and financial reporting for a property?

Highlight your experience in preparing budgets, analyzing variances, and producing financial reports. Provide examples of how you've successfully managed expenses or increased revenue in past roles, demonstrating your ability to align financial strategies with organizational goals.

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Can you give an example of a successful marketing strategy you developed?

Share a specific marketing strategy you've implemented that successfully attracted new tenants. Discuss the research you conducted, the channels you used, and the impact it had on occupancy rates. This will illustrate your ability to develop and execute effective marketing plans.

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How do you handle conflicts between residents?

Detailed your conflict resolution skills by explaining your approach to handling disputes among residents. Illustrate with a real-life example, focusing on your listening skills, mediation techniques, and how you fostered a peaceful resolution.

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What do you consider key indicators of a successful property?

Discuss the key metrics such as occupancy rates, tenant satisfaction scores, and financial performance. Mention how you regularly assess these indicators to improve the property's operational strategies in line with the organization's mission.

Join Rise to see the full answer
How do you keep up with local market trends for property management?

Explain your methods for staying informed about local market trends and competitor analysis, whether it's through attending industry events, networking, or subscribing to relevant publications. Highlighting your proactive approach shows your commitment to the success of the property.

Join Rise to see the full answer
What challenges have you faced in property management, and how did you address them?

Share a specific challenge you encountered while managing properties, detailing the steps you took to resolve it. Focus on what you learned from that experience and how it improved your management techniques moving forward.

Join Rise to see the full answer
How would you foster a strong team environment on-site?

Discuss your leadership style and strategies for fostering teamwork among staff. Include methods such as regular meetings, feedback sessions, and team-building activities that encourage collaboration and support among the on-site personnel.

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The mission of Atlantic Housing Foundation, Inc. is to promote and preserve quality affordable housing and related services for low and moderate income families, helping residents improve their lives. We will do this in a manner that will foster t...

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DATE POSTED
March 18, 2025

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