Digital Marketing Analyst

Looking for a way to make an impact and help people?

Join PacificSource and help our members access quality, affordable care!

PacificSource is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Diversity and Inclusion:  PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

The Digital Marketing Analyst is responsible for leading the development, maintenance, and optimization of marketing data dashboards, delivering actionable insights tied to measurable business outcomes and supporting data-driven marketing investment decisions. This position serves as a key advisor to business leaders, ensuring marketing activities are measured, optimized, and strategically aligned with company objectives. This role will manage and integrate multiple data sources, refine measurement methodologies, and drive process improvements to enhance data quality and marketing performance.

Essential Responsibilities:

• Develop, enhance, and maintain data dashboards with visual software such as Power BI and Tableau, using data from marketing platforms such as Microsoft Customer Insights, Google Analytics, social media platforms, email performance tools, CRM systems, call center data, and other marketing analytics sources.
• Use data-driven storytelling and advanced KPI analysis to uncover insights, trends, and business opportunities effectively influencing stakeholder decisions.
• Assume a leadership and governance role in ensuring the integrity, consistency, and accuracy of key databases populated by critical marketing data centers such as CRM, Call Center dialer, email platforms, Digital Asset managers, marketing campaigns, and customer surveys.
• Interpret data and create both standardized and executive-level ad hoc reports. Ensure structured accurate taxonomies and meta-data for digital assets and ensure data integrity.
• Own and optimize data segmentation for highly targeted and performance-driven audience marketing campaigns.
• Apply expertise in demand generation methodologies, response measurement, and multi-touch attribution to refine marketing effectiveness.
• Identify, recommend, and drive process and system improvement opportunities by monitoring existing metrics, analyzing data and partnering with internal teams as needed.
• Create and refine data sets to enable self-service data analysis for sales and marketing groups.
• Lead the development and execution of advanced marketing attribution models within a multi-channel advertising environment using data from Google Analytics, social media platforms, CRM and other marketing automation platforms to quantify marketing ROI and optimize spend efficiency.

Supporting Responsibilities:

• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Maintains current knowledge of marketing, marketing research, and data science trends.
• Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: A minimum of 5 years of experience in a strategic, data-driven marketing role, with a demonstrated ability to translate analytics into measurable business impact.

Education, Certificates, Licenses: Bachelor’s degree in Statistics, Analytics, Marketing, Data Science, Business Intelligence or related field, or equivalent years of additional relevant experience in lieu of degree required.

Knowledge: Demonstrated expertise in managing and integrating multiple data sources and identify process improvements in how the data is tracked and reported. Expertise using visual data software such as Tableau, Power BI, or similar data visualization software. Query, transform, and analyze large-scale marketing data using SQL and Python in database environments like Databricks or similar platforms. Experience with lead generation methodologies including cost per acquisition, cost per lead, customer lifetime value and other sales funnel data. Outstanding, expert-level statistical analysis and mathematics skills including proficiency in predictive analytics, attribution modeling, and marketing mix optimization.

Competencies

Adaptability

Building Customer Loyalty

Building Strategic Work Relationships

Building Trust

Continuous Improvement

Contributing to Team Success

Planning and Organizing

Work Standards

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time.

Skills:

Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.