Italian Speaking Technical Advisor - Athens (Remote in Greece)

As an Italian Speaking Technical Advisor at Patrique Mercier Recruitment, your responsibilities include providing outstanding technical support to Italian-speaking clients via phone, email, and chat. You'll be tasked with diagnosing and troubleshooting issues to ensure client satisfaction, guiding clients in the effective use of digital platforms, and maintaining records of interactions and solutions offered. Collaboration with the support team is essential to share knowledge and improve service quality, along with staying updated on product innovations.

To be considered for the Italian Speaking Technical Advisor position at Patrique Mercier Recruitment, candidates need to be fluent in both Italian and English, with strong communication skills for explaining technical concepts. A background in technical support or customer service is preferred, along with analytical and troubleshooting skills. Familiarity with digital platforms and the ability to work independently whilst collaborating effectively in a remote setting are also important.

Yes, Patrique Mercier Recruitment offers a fully paid relocation package for the Italian Speaking Technical Advisor role. This includes coverage for your flight, transfer, and hotel accommodations, ensuring a smooth transition for those moving to Greece to work in this exciting remote position.

As an Italian Speaking Technical Advisor at Patrique Mercier Recruitment, you can expect a competitive monthly salary, health insurance, and private health coverage, along with two extra salaries paid each year. Additionally, there is a monthly bonus system in place and various other benefits aimed at enhancing your work-life balance and overall well-being.

The work environment for an Italian Speaking Technical Advisor at Patrique Mercier Recruitment is dynamic and collaborative, allowing you to work remotely while connecting with your team. You will engage with technical challenges daily and have opportunities for ongoing training and skill enhancement, all while being part of a supportive and thriving team dedicated to excellence in customer service.

A good approach would be to calmly listen to the client's issue, reassure them that you will find a solution, and research the problem thoroughly. It's crucial to keep the client informed about your progress while documenting the inquiry for follow-up, reflecting your dedication and problem-solving skills.

Firstly, I would listen actively to the client’s concerns, empathize with their frustrations, and ensure that I understand the situation fully. Then, I would apologize for their inconvenience, work to resolve the issue promptly, and ensure the client feels valued throughout the process.

I have experience working remotely, and I manage my productivity by setting a structured schedule, creating a dedicated workspace, and using digital communication and project management tools to stay organized. Regular check-ins with my team help maintain collaboration and accountability.

When explaining complex technical issues to a non-technical client, I try to break down the problem into simple terms, using analogies when helpful. Keeping the conversation focused on how the issue affects the client and outlining clear, actionable steps toward resolution is crucial.

The most challenging aspect can be dealing with frustrated customers who may not understand the technical side. However, I find that by maintaining patience, communicating clearly, and providing empathetic support, I can help them feel understood and work toward a resolution effectively.

In my previous roles, I’ve used various tools including CRM systems for tracking customer interactions, ticketing software for issue management, and knowledge bases to find solutions quickly. Familiarity with remote desktop applications has also helped in troubleshooting issues efficiently.

I stay current with technological advancements by participating in training programs, attending workshops, and following relevant online forums or publications. Engaging in continuous learning allows me to provide informed support to clients effectively.

Customer service is crucial in technical support because it creates a positive experience for clients, building trust and loyalty. It ensures that clients feel heard and valued, which greatly enhances their overall interaction with the company, leading to continued business success.

I once dealt with a client who was frustrated due to a service outage. I listened attentively to their concerns, kept them updated during the resolution process, and offered a goodwill gesture such as a month of free service. The client appreciated the transparency and continued using our service.

Yes, I thrive in fast-paced environments as they often bring diverse challenges and opportunities for growth. I prioritize my tasks efficiently and maintain a calm demeanor to meet the demands effectively while ensuring quality service.