Call By Call Manager

As a Call By Call Manager at Spartan Plumbing, your main responsibilities will include overseeing the daily operations of plumbing sales and service teams, designing strategic goals for growth, ensuring that daily KPIs are achieved, and facilitating continuous professional development among employees. You will also be responsible for managing policies and processes that promote efficiency and drive sales.

To qualify for the Call By Call Manager position at Spartan Plumbing, you should have proven experience in operations management or a similar executive role, a robust understanding of business processes including finance, HR, and procurement, and strong leadership qualities. Additionally, excellent analytical and communication skills are essential.

The salary range for the Call By Call Manager position at Spartan Plumbing is competitive, sitting between $60,000 and $70,000 per year. In addition to the salary, you will enjoy a comprehensive benefits package that includes 401(k) matching, health and life insurance, paid time off, and more.

At Spartan Plumbing, we pride ourselves on fostering a positive and dynamic work environment. As a Call By Call Manager, you will be part of a supportive team that values collaboration and encourages personal and professional growth. This is the ideal setting for someone who enjoys working with a driven team to achieve shared objectives.

To apply for the Call By Call Manager position at Spartan Plumbing, simply fill out our initial 3-minute, mobile-friendly application. We look forward to learning more about your skills and how you can contribute to our success!

When discussing strategies for meeting sales targets as a Call By Call Manager, focus on how you plan to set clear goals, monitor daily performance metrics, and encourage collaboration among team members. Use specific examples from your past experiences to illustrate your methods and show your commitment to achieving results.

To address underperformance, I would first sit down with the team member to understand any underlying issues affecting their performance. I would then work with them to set achievable improvement goals and offer support, whether it's additional training or resources. It's crucial to maintain open communication and create an environment where they feel encouraged to engage and grow.

My leadership style is collaborative and supportive, focusing on empowering team members to take ownership of their roles. I believe in fostering an open dialogue and creating an environment where everyone feels valued. It’s important that team members feel they can contribute ideas and take initiative while also having clear guidance and support from me.

I have successfully developed and managed Key Performance Indicators in my previous roles by first aligning them with the company's strategic goals. I ensure that KPIs are specific, measurable, attainable, relevant, and time-bound. Regularly reviewing these indicators helps keep the team focused on achieving desired outcomes while providing an opportunity to adjust strategies as necessary.

For training new employees in plumbing services, I recommend starting with a thorough onboarding program that covers both systems and technical skills. Hands-on practice combined with shadowing experienced technicians can greatly enhance their understanding. Continuous mentorship and regular feedback sessions can further ensure that new hires feel supported and confident in their roles.

Success in the Call By Call Manager role could be assessed through the attainment of sales targets, overall team productivity, employee retention rates, and customer satisfaction scores. Regularly gathering feedback through employee and customer surveys can also provide insights into areas of improvement and highlight successes.

I am well-versed in various software solutions tailored for operations management such as CRM systems for tracking customer interactions, project management tools for scheduling, and analytical software for monitoring performance metrics. These tools help streamline communication, improve efficiency, and drive informed decision-making.

I prioritize my responsibilities by aligning tasks with company objectives and employee needs. By assessing the urgency and impact of each responsibility, I can focus on initiatives that will drive the most value for the team and the organization, ensuring we stay on track with our growth goals.

One of my biggest achievements was leading a team through a significant organizational change that improved our operational efficiency and boosted employee morale. By employing a transparent communication strategy and providing support during the transition, we not only met but exceeded our productivity goals.

I stay updated on industry trends by attending relevant conferences, participating in webinars, and actively engaging with professional networks. Additionally, I subscribe to industry journals and follow influential figures in the plumbing sector on social media to ensure I’m always aware of the latest advancements and best practices.