Sales Engineer

As a Sales Engineer at Pendo, your main responsibilities include articulating the technical capabilities of our platform to align with customer needs, managing proof of concept evaluations, and addressing technical inquiries from prospects to enhance their understanding of our software. You will collaborate with various teams within Pendo—Sales, Marketing, and Product Management—to ensure a seamless transition from technical discussions to sales, driving customer satisfaction and engagement.

To be considered for the Sales Engineer role at Pendo, candidates should have a minimum of two years of PreSales experience alongside a degree in a related field. Strong interpersonal and communication skills are essential, as well as hands-on experience with web technologies like HTML, CSS, and JavaScript. Candidates should also possess robust problem-solving capabilities and be able to manage customer pilots and Proof of Concepts effectively.

In the role of Sales Engineer at Pendo, a solid understanding of client-side web technologies, including HTML, CSS, and JavaScript, is critical. Additionally, knowledge of troubleshooting techniques and familiarity with mobile technologies are beneficial. You should also be equipped with problem-solving skills that enable you to match business requirements with appropriate technical solutions.

Pendo is committed to fostering a diverse and inclusive culture, believing it's crucial for both innovation and success. As a Sales Engineer, you'll thrive in an environment that values diverse perspectives and experiences. We encourage candidates from all backgrounds to apply and provide reasonable accommodations to ensure that everyone has an equal opportunity to succeed in their roles.

The expected salary range for a Sales Engineer at Pendo is between $124,000 and $155,000 OTE, reflecting a 70/30 split. This competitive compensation is part of our broader commitment to reward high performance and ensure internal equity within the company, taking into account qualifications, experience, and skillset.

In this role, it's important to discuss specific instances where you've successfully managed proof of concept evaluations. Focus on your approach to understanding customer requirements, how you tailored the evaluation to meet those needs, and the feedback you gathered post-evaluation to improve the process.

You should explain the strategies you employ to stay prepared for technical questions. Emphasize your ability to listen attentively, respond clearly, and leverage existing resources or collaboration with technical team members to provide accurate information.

It's crucial to emphasize your ability to simplify technical jargon into relatable concepts. Discuss how you tailor your language and examples to fit the audience's understanding, perhaps using analogies or visual aids, to ensure the information is accessible and informative.

Describe the proactive measures you implement, including regular check-ins, clear communication of technical capabilities, and gathering feedback to address any concerns. Demonstrating commitment to the customer's success can significantly enhance satisfaction.

Share a specific example where you've collected customer insights, documented them, and successfully communicated those needs to product or engineering teams. Focus on the impact those changes had on customer satisfaction and product usability.

Discuss the resources you utilize to stay current, including attending webinars, conferences, participating in relevant forums, and engaging with professional networks. Staying informed helps you propose innovative solutions to potential clients.

Present a particular situation where you encountered a complex technical challenge. Explain your analytical approach, the resources you used, and the successful outcome to demonstrate your problem-solving skills.

Reflect on the aspects of the role that excite you most, whether it’s the technical challenges, the opportunity to collaborate with diverse teams, or the thrill of helping clients achieve their goals through technology.

Talk about prioritization strategies, such as using task management tools or adopting specific methodologies to ensure you meet deadlines while maintaining the quality of your work.

Identify your core motivators, whether it be customer success, the excitement of solving complex challenges, or the satisfaction of seeing a product benefit clients. Connecting your motivations to Pendo’s mission can resonate well in a discussion.