Business Partner - Concord, NC - job 1 of 2

As a Business Partner at Petfolk in Concord, your main responsibilities will include managing client interactions, overseeing staff schedules, ensuring compliance with operational procedures, and driving key performance metrics. You’ll act as the point of contact for client concerns, promote an excellent client experience, and work alongside the Lead or Partner Veterinarian to uphold the highest standards of patient care.

To qualify for the Business Partner role at Petfolk in Concord, you need at least two years of management experience overseeing a team of 10 or more. Experience in a comparable industry—like dental, eye care, or restaurants—is preferred. You should also possess critical thinking abilities, excellent conflict management skills, and a strong understanding of key performance indicators and client services.

At Petfolk in Concord, the team culture is built on support, collaboration, and continuous learning. As a Business Partner, you’ll be integral to creating an environment that values employee retention and development, ensuring that staff is properly trained and motivated. You’ll also face growth challenges together with your team, striving toward common goals in a fun and dynamic atmosphere.

Petfolk provides a robust benefits package for Business Partners, which includes equity compensation to foster ownership in the company, generous paid time off and holidays, comprehensive health insurance, and discounts on services for employee pets. These benefits highlight our commitment to creating a work-life balance while ensuring our team members feel valued and supported.

The Business Partner at Petfolk in Concord plays a significant role in community outreach by creating referral partnerships and collaborating with local rescue groups. This directly contributes to the well-being of pets in the area and aligns with Petfolk's mission to improve pet care and health, making a positive impact in the local community.

To ensure client satisfaction in a pet care setting, I focus on active listening and open communication with clients. I believe in addressing their concerns promptly and providing education on pet care. I would implement feedback mechanisms to continuously improve the services offered.

I have a rich background in team management, having led groups of various sizes in previous roles. I emphasize clear communication, setting expectations, and providing ongoing training to support staff effectiveness and morale.

When handling conflicts between staff members, I would first listen to both sides to understand their perspectives. I would then work towards mediating a resolution that acknowledges each party's concerns while reinforcing our values and the importance of teamwork.

Driving performance metrics involves setting clear, achievable goals, providing regular feedback, and using data to assess progress. I also believe in celebrating small wins to motivate the team and adjust strategies when needed to ensure we are on track.

I approach training and onboarding with a comprehensive plan that includes shadowing experienced staff, hands-on practice, and evaluations to ensure understanding. I like to create an engaging environment where new team members feel supported and encouraged to ask questions.

I have experience in budget management, payroll auditing, and inventory oversight which directly relate to this position. I understand key financial indicators and how to align team activities to meet budget expectations.

To keep the team motivated during busy periods, I emphasize the importance of teamwork and celebrate our achievements. I ensure there are breaks, encourage open dialogue about workloads, and remind the team of the positive impact our work has on animals and clients.

The Business Partner serves as a key liaison between the pet care center and the community. Fostering partnerships with local rescue groups and participating in outreach events helps strengthen our community ties and enhances our reputation as a caring service provider.

Balancing operational duties with team leadership involves prioritization and time management. I delegate tasks effectively while remaining accessible for team support. I ensure that I set aside time to check in with my team to maintain engagement and morale.

In a pet care environment, I prioritize empathy, clear communication, and responsiveness. Understanding and addressing pet owners' concerns is critical to building trust and ensuring they feel valued. I also believe in educating clients to empower them about their pets’ health.