Retail Sales Assistant | Hawthorn

As a Retail Sales Assistant at Petstock Group, you are responsible for providing exceptional customer service, educating customers about pet care products, achieving sales targets, and maintaining a well-organized store. Your role involves creating memorable experiences for pet owners and ensuring that they have access to the best products for their furry companions.

To apply for the Retail Sales Assistant position at Petstock in Hawthorn, you should have a passion for animals, experience in a retail environment, and strong interpersonal skills. This role also requires physical fitness to handle products and a commitment to achieving sales goals, along with the flexibility to work weekends and public holidays.

Teamwork is crucial for the Retail Sales Assistant role at Petstock Group. You will collaborate closely with your teammates to create a welcoming shopping environment, keep the store stocked, and reach store sales goals together. A supportive culture is emphasized, making it a fulfilling work experience.

A typical day for a Retail Sales Assistant at Petstock involves engaging with customers to provide product recommendations, completing sales transactions, and ensuring the store is well-presented. You will also participate in team meetings to plan for sales initiatives and share ideas for enhancing customer experience.

Absolutely! At Petstock Group, there are various avenues for career advancement. As a Retail Sales Assistant, your contributions can lead to promotions within the company, further opportunities in management, or specialized roles in pet care education, all while being part of an inclusive and supportive environment.

When faced with an upset customer, it’s important to remain calm and empathetic. Acknowledge their feelings, listen actively to their concerns, and assure them that you will do your best to resolve the issue. This approach builds rapport and shows that you genuinely care about their experience.

Key skills for a successful Retail Sales Assistant include strong communication, customer service expertise, the ability to work as part of a team, and a passion for pets. These skills help create a positive shopping experience and drive sales.

In your response, focus on a specific example that highlights your sales strategy, dedication, and teamwork. Discuss how you set personal goals, collaborated with your team, and adapted to challenges to meet or exceed targets.

Express your passion for pets and how it aligns with Petstock Group’s mission. Highlight their commitment to customer service and inclusivity, and explain how these values resonate with your professional goals.

Explain how you actively seek information about pet care trends through research, attending workshops, or networking within the industry. Highlight your proactive attitude toward improving your knowledge and benefits this brings to your customers.

Share that you believe collaboration, open communication, and mutual support are essential for effective teamwork. Discuss experiences where you successfully worked with others to achieve common goals.

Discuss the satisfaction you derive from helping customers find what they need, the dynamic nature of retail work, and the relationships you build with both customers and team members.

Illustrate your ability to assess urgency and tackle tasks efficiently. Mention that you would prioritize customer service first, ensuring a positive experience, while juggling inventory management and store presentation.

Highlight the importance of engaging with customers in a friendly manner, asking questions to understand their needs, and providing actionable insights based on your knowledge of the products. Role-playing or demonstrations can also enhance the learning experience.

Explain your understanding of safety protocols and your commitment to maintaining a safe environment. Discuss actively monitoring safe practices, keeping aisles clear, and ensuring that lifting techniques are used correctly.