Portuguese Speaking Customer Support for Streaming TV & Movie Services Departmen - job 1 of 2

As a Portuguese Speaking Customer Support Representative at Mercier Consultancy, your primary responsibilities will include responding to customer inquiries via phone, email, and chat, assisting clients with account issues and subscription plans, collaborating with other departments to troubleshoot technical problems, documenting interactions, providing information on new releases, and gathering feedback to enhance services. Your role is essential in ensuring our Portuguese-speaking clients receive top-notch support.

To apply for the Portuguese Speaking Customer Support Representative position at Mercier Consultancy, you should possess fluency in both Portuguese and English, strong communication skills, and a proactive approach to customer service. Previous experience in customer support, particularly within the entertainment or streaming sectors, is advantageous, along with problem-solving skills and proficiency in using customer support tools.

Mercier Consultancy provides fully paid training to ensure you are well-prepared for your role as a Portuguese Speaking Customer Support Representative. Beyond training, we offer competitive salaries, monthly performance bonuses, health insurance, a fully paid relocation package including flight and accommodation support, free language courses, and various additional benefits aimed at enhancing your overall job satisfaction.

The work environment at Mercier Consultancy for a Portuguese Speaking Customer Support Representative is fast-paced, dynamic, and supportive. You’ll be part of a dedicated team that values collaboration and problem-solving, making it easy to seek assistance from colleagues when needed. Our aim is to foster a positive atmosphere where everyone is encouraged to contribute and thrive while providing outstanding customer service.

At Mercier Consultancy, we believe in nurturing talent and encouraging career progression. As a Portuguese Speaking Customer Support Representative, you will have opportunities to advance into specialized roles, such as team lead or trainer, based on your performance and commitment. Your expertise and feedback can contribute to service improvements, making you an integral part of our success.

When answering this question, express your passion for customer service and helping others. Highlight your linguistic skills and interest in the entertainment industry. Mention how you value making a positive impact on customer experiences.

To effectively handle frustrated customers, remain calm and empathetic. Acknowledge their feelings, listen actively, and assure them you are there to help. Provide clear solutions and follow up to ensure satisfaction.

Share a specific example illustrating your problem-solving skills. Outline the situation, your actions to address the issue, and the positive outcome, emphasizing how it benefitted the customer.

Discuss your organizational skills and ability to prioritize tasks. Mention techniques like using customer support software, setting up workflows, or managing time effectively to ensure every customer receives attention.

Emphasize your familiarity with streaming platforms and any personal experience you have with them. Explain how this knowledge enables you to assist customers better and understand their needs more effectively.

Mention qualities such as empathy, patience, effective communication, strong problem-solving skills, and a proactive approach to customer satisfaction. Highlight how you embody these traits in your work.

Talk about your proactive approach to learning, whether it involves attending training sessions, reading updates from your company, or engaging with user feedback to remain informed about service changes.

Explain your willingness to seek assistance from colleagues or look up the required information. Emphasize that it’s better to provide accurate information later than to speculate incorrectly.

Highlight that teamwork is crucial for providing comprehensive support and resolving complex issues efficiently. Sharing knowledge, fostering collaboration, and ensuring a united response enhances customer satisfaction.

Discuss any experience you have with specific customer support tools or software applications. If you haven’t used them before, express your willingness and capability to quickly learn and adapt when using new technologies.