Registered Nurse (RN), Case Manager - job 1 of 3

As a Registered Nurse Case Manager at Phoenix Home Care & Hospice, your key responsibilities include providing comprehensive education to patients and families about their care plans and guiding them through healthcare choices. You will also consult regularly with healthcare professionals, including the attending physician and Hospice Medical Director, to manage any changes in patient conditions, ensuring that the care provided is optimal and responsive.

To be eligible for the Registered Nurse Case Manager position at Phoenix Home Care & Hospice, you must possess a valid RN license from Missouri or a compact state. Previous experience in hospice or long-term nursing is essential, and candidates should also have a valid driver’s license and auto liability insurance to facilitate patient visits.

Phoenix Home Care & Hospice offers an attractive benefits package for RN Case Managers, which includes multiple healthcare plans (medical, dental, and vision), PTO, 401K, mileage reimbursement, and spousal insurance. Additionally, the company provides specialized training and orientation tailored for new hires to ensure you have the resources you need for a successful career.

A typical day for a Registered Nurse Case Manager at Phoenix Home Care & Hospice involves conducting initial and ongoing assessments of patients, coordinating care with team members, and ensuring that all patient needs are met. Additionally, you may engage with families to provide them with emotional support and educational resources about the hospice care process.

Phoenix Home Care & Hospice is dedicated to nurturing the growth of its Nurse Case Managers. They offer comprehensive orientation, ongoing training, and a supportive work culture that encourages professional development through mentorship and continuing education opportunities, ensuring you feel confident and skilled as you provide care.

When answering this question, emphasize your relevant experience, including specific roles you've held, the types of patients you've worked with, and your approach to providing compassionate care. Highlight any challenges you faced and how you overcame them, demonstrating your resilience and commitment to patient care.

In your response, illustrate your organizational skills and ability to assess the urgency of patient needs. Discuss any systems you use for tracking care plans or managing time, and provide examples of how you've successfully balanced multiple responsibilities while ensuring high-quality care.

Answer this by detailing your communication style, emphasizing empathy, active listening, and the importance of understanding patient and family concerns. Give examples of methods you've used to clarify complex medical information and ensure that families feel supported and informed.

For this question, share a specific experience where you successfully navigated a difficult conversation about end-of-life care. Discuss your approach to creating a compassionate dialogue and how you supported the family while ensuring their values and wishes were respected.

Mention any continuing education programs, workshops, or professional organizations you are a part of. Discuss how you integrate new knowledge into your practice and the importance of evidence-based approaches in delivering high-quality hospice care.

When answering this question, narrate a specific situation where you created a care plan, outlining the patient's needs and concerns, how you collaborated with other healthcare professionals, and how you ensured the plan was tailored to the patient’s goals and the family’s preferences.

Reflect on your strategies for being present and attentive. Discuss the importance of emotional support and how you've provided resources, education, or time for families to voice their concerns or ask questions, thereby helping them cope during challenging moments.

Provide a detailed account of a situation where you acted as a patient advocate, illustrating the steps you took to ensure the patient's needs were met. This might include communicating with other healthcare providers, modifying the care plan, or negotiating resources to enhance patient well-being.

Share your genuine passion for nursing and how the impact you make on patients and families fills you with satisfaction and purpose. Highlight the personal fulfillment that comes from helping others navigate difficult health situations and contribute to improving their quality of life.

Discuss the importance of self-care and the strategies you implement to manage stress and prevent burnout. This may include hobbies, exercise, peer support, or seeking professional development which helps you recharge and remain empathetic to your patients.