Sales Support/Customer Service Representative

As a Sales Support/Customer Service Representative at Quabbin Wire & Cable Co., Inc., you will engage directly with internal teams and external customers via phone and email. Your key responsibilities will include promoting products, quoting and negotiating prices, processing orders, and assisting in meeting customer needs. This position is all about delivering top-notch customer service while supporting the sales goals of our dedicated team.

To be considered for the Sales Support/Customer Service Representative position at Quabbin Wire & Cable Co., Inc., you should have an associate's degree or equivalent business experience. Customer service background, preferably in a B2B environment, strong communication and math skills, as well as proficiency in MS Office are essential. Familiarity with the cable industry or basic electronics knowledge will be a plus!

While prior experience in the cable industry is beneficial, it is not a strict requirement for the Sales Support/Customer Service Representative role at Quabbin Wire & Cable Co., Inc. We believe in providing training for employees to promote our technical products effectively, so if you have a strong customer service background and are eager to learn, we encourage you to apply!

The Sales Support/Customer Service Representative position at Quabbin Wire & Cable Co., Inc. is a full-time onsite role, requiring at least 40 hours per week. You will typically work from 8 AM to 5 PM, allowing for a standard work-life balance while you engage with customers and contribute to our company’s success.

Quabbin Wire & Cable Co., Inc. offers a comprehensive benefits package to its Sales Support/Customer Service Representatives, including competitive salary, medical, dental, and vision insurance, 401(k) with company match, paid vacation/sick/personal days, employee discounts, and more. Additionally, we foster a fun workplace culture with events like foodie days and family celebrations!

When faced with difficult customers, I first listen patiently to understand their concerns fully. I would empathize with their situation and reassure them that I'm here to help. By calmly addressing their issues, providing possible solutions, and following up, I can turn a challenging situation into a positive experience, aligning with Quabbin Wire & Cable Co., Inc.'s commitment to customer care.

Promoting technical products requires understanding the customer’s needs and clearly communicating how the product meets those needs. I would leverage product knowledge gained during training at Quabbin and employ techniques such as storytelling to highlight benefits, answer questions confidently, and provide comparisons to industry standards, which will help demystify technical aspects for customers.

In a previous role, I was tasked with negotiating pricing for a bulk order. I prepared by researching competitor pricing and understanding our product’s unique value. I communicated this effectively to the customer and offered tiered pricing based on volume, which ultimately led to a mutually beneficial agreement. Emphasizing value rather than just price is a strategy I plan to bring to my role at Quabbin Wire & Cable Co., Inc.

I have researched Quabbin Wire & Cable Co., Inc., and understand that you specialize in manufacturing electronic cables for various industrial and commercial applications. I’m particularly interested in learning more about the specific products and solutions you provide, as I believe this knowledge will allow me to assist customers more effectively and align their needs with your offerings.

I prioritize tasks based on urgency and customer needs. I would assess which issues need immediate attention and which can wait, ensuring that I communicate clearly with all customers about wait times. At Quabbin Wire & Cable Co., Inc., I would leverage the team approach and contact management software to ensure no one is overlooked while maintaining a high level of service.

I find motivation in being able to help others and providing solutions to their challenges. Working in a customer service role allows me to connect with people and have a positive impact on their experience. In the context of Quabbin Wire & Cable Co., Inc., I’m excited about the opportunity to support clients in the technical arena and contribute to their success.

I once handled a situation where a customer received the wrong product. By quickly acknowledging the mistake and expressing my commitment to resolving it, I arranged for the correct product to be delivered free of charge and offered a discount as an apology. This experience taught me how crucial prompt and effective communication can be in transforming negatives into positives, a value I would carry to my role at Quabbin.

Handling returns and exchanges efficiently requires clear verification of policies and empathy towards the customer's concerns. I would first communicate with the customer to understand the reason for the return, ensure proper documentation is completed, and process the exchange without unnecessary delays. At Quabbin Wire & Cable Co., Inc., I would follow your procedures closely while maintaining a positive rapport with the customer.

Teamwork is vital in the Sales Support/Customer Service Representative role to achieve shared goals and ensure efficient communication. At Quabbin Wire & Cable Co., Inc., I see myself collaborating with colleagues to share insights and solutions that help meet customer needs effectively. We all play a part in the customer experience, and a cohesive team can achieve better results.

Accuracy in order processing is crucial to customer satisfaction. I would double-check all order details, utilize proper documentation methods, and maintain attention to detail throughout the process. Implementing a systematic approach and utilizing available software tools will help me at Quabbin Wire & Cable Co., Inc. minimize errors and ensure orders are processed correctly.