DC Ops Technician IV

As a DC Ops Technician IV at Rackspace Technology, your key responsibilities include monitoring and prioritizing an internal ticketing system to provide top-notch customer support, troubleshooting operating systems, supporting hardware upgrades, and managing RAID configurations. You'll also handle installations of network devices and ensure compliance with safety and performance standards.

To become a DC Ops Technician IV at Rackspace Technology, candidates should have a minimum of 8 years of experience in a data center environment, along with strong technical skills in hardware repair and upgrades. A high school diploma or equivalent and customer service experience are preferred, and strong knowledge of RAID configurations is essential.

The work schedule for a DC Ops Technician IV at Rackspace Technology is flexible, requiring 24x7x365 availability, including nights, weekends, and holidays. This schedule is crucial to maintaining our data center operations, ensuring that you are part of a dedicated team supporting our customers year-round.

Yes, as a DC Ops Technician IV at Rackspace Technology, candidates must be able to lift up to 50 lbs overhead. This physical requirement is essential for handling hardware installations and upgrades throughout the data center actively.

Rackspace Technology has consistently been recognized as a top workplace by Fortune and Glassdoor, thanks to a culture that values diversity, innovation, and teamwork. As a DC Ops Technician IV, you'll find an inclusive environment that encourages personal growth and career advancement while being part of a passionate team committed to customer empowerment.

When answering this question, focus on specific instances where you diagnosed and resolved hardware issues. Highlight your familiarity with various server environments, such as Microsoft Windows Server and Linux systems, and detail any relevant experience that showcases your problem-solving skills.

In responding to this question, explain your strategy for managing tasks effectively. Discuss how you assess the urgency of each request, utilize the internal ticketing system, and communicate with customers to ensure their needs are met in a timely manner, all while maintaining a high level of quality.

To answer this question, you should describe your step-by-step approach to installing network devices like switches and firewalls. Highlight safety practices and the importance of testing connectivity after installation to reassure interviewers of your thoroughness and attention to detail.

When discussing your experience, be specific about the operating systems you've managed, including any tasks such as network setup, OS installations via PXE, or firmware updates. This demonstrates your technical knowledge and capacity to handle complex system configurations.

In your response, convey a solid understanding of RAID levels, their purpose, and the impact on data redundancy and performance. Providing detailed examples of how you've implemented or managed RAID in past roles will illustrate your expertise.

For this question, outline a clear incident response plan. Discuss your approach to assessing the situation, communicating with stakeholders, and executing recovery procedures. Emphasize the importance of maintaining transparency and minimizing downtime to ensure customer confidence.

Your answer should reflect knowledge of compliance protocols and best practices for data security. Discuss specific measures you've taken in the past, such as following access control policies and regularly performing security audits to safeguard sensitive information.

When providing this answer, draw from a past experience where you faced a robust technical challenge. Describe the issue, your critical thinking process to resolve it, and the positive outcome, showcasing your ability to adapt and innovate under pressure.

Mention specific tools or technologies pertinent to the DC Ops Technician IV position, such as ticketing systems, monitoring tools, and hardware diagnostic software. This demonstrates your readiness for the role and your commitment to staying current with industry standards.

In your response, express your enthusiasm for the company's mission, culture, and reputation as a top workplace. Share your passion for technology and how your skills align with Rackspace Technology's focus on empowering customers and driving innovation.