Manager, Financial Operations

As the Manager, Financial Operations at Reserv, you will lead a high-performing team ensuring payment accuracy and compliance. Here, you'll manage the reconciliation of loss fund payments, assist with audits, and oversee the optimization of processes to enhance operational efficiency. Your role will involve collaborating with cross-functional teams, providing mentorship to junior analysts, and effectively communicating complex financial information to non-financial stakeholders.

Candidates for the Manager, Financial Operations role at Reserv should have at least 3 years of experience leading teams, particularly across multiple time zones or continents. Additionally, expertise in managing loss funds, accounting or finance, and strong project management skills are essential. A solid understanding of GAAP accounting practices and familiarity with business intelligence tools like Tableau and Looker is also highly advantageous.

Reserv fosters a culture of innovation, collaboration, and diversity, valuing different perspectives and life experiences. As a Manager, Financial Operations, you'll be encouraged to share your ideas and contribute to our mission of improving claims processes. With flexible work options and a focus on employee well-being, Reserv strives to create a supportive work environment that empowers you to thrive.

The Manager, Financial Operations at Reserv plays a crucial role in shaping the company's operational future by ensuring effective management of loss fund payments which is vital for maintaining trust with our customers. By optimizing processes, leading a dedicated team, and fostering compliance, you directly impact how efficiently the company handles claims and sets benchmarks for the industry.

Joining Reserv as a Manager, Financial Operations opens doors to numerous career growth opportunities. You will develop leadership skills while mentoring junior analysts and may have pathways to higher management roles within the finance team. Additionally, the experience you gain from overseeing complex payment systems and collaborating across teams will enhance your expertise in the insurtech industry.

In answering this question, share specific examples of your previous roles managing payments, highlighting your ability to reconcile discrepancies and maintain compliance. Emphasize your process improvement skills and any technologies you utilized, such as financial software or reporting tools, to effectively manage these transactions.

Discuss your approach to maintaining financial accuracy, such as establishing checks and balances, conducting regular audits, and leveraging technology for reporting. Provide examples of how you have implemented procedures that enhance compliance with GAAP and other relevant regulations.

Use the STAR method (Situation, Task, Action, Result) to explain a specific challenge you faced during a reconciliation process. Focus on your leadership techniques, the actions you took to resolve the issue, and the positive outcome that resulted from your efforts.

Highlight your ability to simplify complex data by using visuals or analogies that make the information more relatable. Discuss your experience tailoring your communication style to suit the audience and emphasize the importance of clarity in ensuring everyone understands critical financial concepts.

Detail your systematic approach to investigating discrepancies, including the steps you take for reconciliation and collaboration with relevant teams. Provide examples of successful resolutions you've facilitated in the past, showcasing your problem-solving skills and attention to detail.

Discuss specific project management tools you've used, focusing on how you've utilized them to enhance financial operations. Share examples of projects you've managed, detailing how these tools helped you to meet deadlines and improve operational efficiency.

Demonstrate your understanding of GAAP (Generally Accepted Accounting Principles) and explain why they are vital for ensuring consistency and transparency in financial reporting. Discuss how adhering to GAAP has benefited your previous organizations in maintaining compliance and trust with stakeholders.

Discuss best practices you’ve implemented in your previous roles that enhanced payment processes, such as automating workflows or streamlining approval chains. Highlight any measurable outcomes from these improvements to provide a clear picture of your impact.

Share the resources and methods you use to stay informed about changes in regulations, such as subscribing to industry newsletters, participating in professional organizations, or attending relevant conferences. Emphasize the importance of ongoing education in maintaining compliance within your operations.

Discuss the impact of modern technology on financial operations, particularly with automation and data analytics. Highlight any technologies you have hands-on experience with and how they have transformed processes for accuracy and efficiency in financial reporting.