Seasonal Retail Ambassador - Upper West Side
Seasonal Retail Ambassador
New York City, NY - Upper West Side
At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 200 million single-use plastic bottles and 715,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel.
Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.
At Rothy’s, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day.
About the Team:
Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team.
Looking for an opportunity to thrive at a thoughtful, sustainable start-up? We’re looking for a Retail Ambassador to live and breathe Rothy’s culture and act as a proud brand ambassador in each and every customer touch point. We’re looking for someone with a sharp eye for detail and the ability to bring our brand to life in a physical space. Come help us share the beauty and comfort of our shoes and lifestyle with our Upper West Side store.
If you’re eager to take on an array of responsibilities at a dynamic, fast-growing company, you just might be the perfect fit. This role will have an employment timeline of 90 days.
What you’ll do:
Provide an unparalleled customer experience for every Rothy’s customer
Own all day-to-day customer interactions—in our physical store and across all touch points of the brand—in person, over the phone and online
Support Retail Manager and Assistant Manager in all operational duties
Develop and maintain expert-level understanding of our products and processes including our tools and systems
Elevate customer feedback and identify and escalate opportunities for improvement
Create loyalty by connecting customers with our brand and our community
You have:
1-3 years of retail or customer-oriented experience preferred
Excellent people skills—you are approachable, engaging and friendly
Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space
Ability to foster connections with our customers both in our store and within our community
Actively contribute towards meeting and exceeding the team’s sales goals
Availability to work weekends, evenings and holidays, minimum 16 hours a week and will help to ensure the store maintains established Hours of Operation to meet customer expectations
Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds
You are:
Passionate about our brand story and product
Unflappable. Has the ability to quickly problem solve for all potential customers
Self-motivated with a desire to go above and beyond to establish Rothy’s as a leader in customer experience
Pay Range
$18.00 - $19.00 per hour
Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.
Base pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
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As a Seasonal Retail Ambassador at Rothy’s in the vibrant Upper West Side of New York City, you’ll play a crucial role in transforming retail into an extraordinary experience. Here at Rothy’s, we're not just about selling products; we’re about creating a sustainable future by repurposing plastic waste into stylish and comfortable accessories that our customers adore. You’ll engage with our community, sharing the story of our mission to eliminate waste while serving our customers with unparalleled service. Your day will be filled with vibrant interactions, whether you’re helping customers find that perfect fit, answering questions about our innovative products, or supporting the retail team with operational tasks. With your deep knowledge of Rothy’s offerings and exceptional people skills, you'll ensure that each visitor feels valued and connected to our mission. If you’re passionate about sustainability, love engaging with people, and are eager to bring Rothy’s culture to life during this bustling seasonal period, we’d love to have you join our team! With a flexible schedule and the opportunity to grow within a thoughtful, fast-paced environment, this role is perfect for someone looking to make an impact while helping others discover the beauty and comfort of our shoes. We can’t wait to meet you!
Rothy’s creates modern shoes and accessories with as little environmental impact as possible. Redefining expectations for style, comfort and sustainability, Rothy’s transforms single-use plastics into products that look good, feel good and do good...
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