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Shift Coordinator 2-Shipping

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

  • Provide instruction and guidance to employees and audit work processes and products to confirm production specifications are met. 
  • Maintain positive and effective relationships with employees.  Direct employees to the appropriate manager regarding policy questions.
  • Ensure compliance with all safety regulations, quality standard, policies and procedures. Report any problems, potential problems, hazardous situations to management
  • Inspect products and/or shipments to verify conformance to specifications
  • Review and approve machine set ups, production samples, and/or shipments as necessary
  • Identify and report opportunities for continual improvement
  • When necessary, attend production meetings and/or confer with other departments to coordinate production activities
  • Coordinate or perform training for new employees, contract workers, and/or guests to ensure safety, quality, and production requirements are understood.
  • Ensure the “Quality Policy and Objectives” are understood and achieved
  • May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy
  • May update and maintain shift schedules in the time and attendance system, as well as enter attendance transactions

Qualifications

  • High School Diploma or GED preferred
  • 2 or more years of experience in a manufacturing/operations environment
  • Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job
  • Must have proficient knowledge of technology including computers and software programs such as MS Office, MAC word processing, spreadsheets, or other programs specific to the job in order to complete job duties successfully
  • Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments
  • Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs
  • Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and rarely lift in excess of 50 pounds
  • Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percentages
  • Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues

Additional Information

All your information will be kept confidential according to EEO guidelines.

The salary range for this role at the noted RRD location is $26.26 - $34.00/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

Average salary estimate

$62700 / YEARLY (est.)
min
max
$54680K
$70720K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Shift Coordinator 2-Shipping, RR Donnelley

Join RRD as a Shift Coordinator 2-Shipping in St Charles, IL, where you can play a pivotal role in our world-renowned marketing and supply chain solutions. At RRD, we pride ourselves on our commitment to quality and efficiency, and as a Shift Coordinator, you’ll be at the forefront of ensuring that our processes run seamlessly. You'll provide instruction and guidance to employees, helping them understand production specifications while also maintaining positive relationships in the workplace. It's not just about supervision; you'll be the key figure in ensuring compliance with safety regulations and quality standards, always reporting any issues to management promptly. We value continuous improvement, so your keen eye will help identify opportunities to enhance our operations. You'll also be involved in training new staff or contractors, ensuring they grasp the significance of safety and quality in their tasks. With your experience in a manufacturing environment—and a passion for organization—you will efficiently manage deadlines and shift schedules. Join us at RRD and contribute to transforming customer touchpoints into impactful experiences while enjoying a competitive salary and extensive benefits.

Frequently Asked Questions (FAQs) for Shift Coordinator 2-Shipping Role at RR Donnelley
What are the main responsibilities of a Shift Coordinator 2-Shipping at RRD?

As a Shift Coordinator 2-Shipping at RRD, your primary responsibilities will include providing guidance to employees, ensuring compliance with safety regulations, inspecting products for quality, and coordinating training for new team members. You'll also be involved in maintaining effective communication across departments and identifying areas for continual improvement in our shipping processes.

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What qualifications are needed to become a Shift Coordinator 2-Shipping at RRD?

To apply for the Shift Coordinator 2-Shipping position at RRD, you should have a high school diploma or GED and at least two years of experience in a manufacturing or operations environment. You'll need strong organizational skills, proficiency in software such as MS Office, and excellent communication abilities. Physical fitness is also required since the role involves lifting and moving products.

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How does RRD ensure safety and quality standards at the Shift Coordinator level?

At RRD, safety and quality are of utmost priority for the Shift Coordinator 2-Shipping. You'll be responsible for ensuring compliance with all company safety regulations and quality standards while regularly inspecting products and shipments. Reporting hazardous situations and continually looking for improvement opportunities help maintain a high-quality working environment.

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What training is provided for new employees in the Shift Coordinator 2-Shipping role at RRD?

As a Shift Coordinator 2-Shipping, you will play an integral role in the training of new hires. RRD ensures that training covers safety protocols, production quality requirements, and company policies, equipping new employees with the necessary skills to succeed in their roles from day one.

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What opportunities for career advancement exist for a Shift Coordinator 2-Shipping at RRD?

RRD provides various opportunities for career advancement as a Shift Coordinator 2-Shipping. With proven experience and performance, you may progress to higher management roles or explore other areas within the company, such as logistics or quality assurance, benefiting from a supportive environment that promotes personal and professional growth.

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Common Interview Questions for Shift Coordinator 2-Shipping
How do you ensure compliance with safety regulations as a Shift Coordinator?

To ensure compliance with safety regulations, I'd regularly review and communicate safety policies to my team. I'd conduct routine safety audits and reinforce a culture of reporting unsafe conditions. It’s crucial to lead by example and provide training to ensure everyone understands the standards and practices expected in the workplace.

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Can you provide an example of how you handled a quality issue in the past?

In my previous role, we encountered a batch that had quality inconsistencies. I promptly gathered my team to assess the issue, inspected the affected products, and identified the root cause. We implemented a corrective action plan, which included retraining employees on the quality standards. This experience reinforced the importance of communication and collaboration in resolving issues quickly.

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What strategies do you use to manage and prioritize heavy workloads?

I prioritize heavy workloads by assessing the urgency and importance of tasks at hand. I use project management tools to keep track of deadlines and ensure my team is aware of their responsibilities. Delegation is also key, as engaging my team leads to more efficient workflow and helps distribute the workload evenly.

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How do you handle conflicts among team members?

In managing conflicts, I first listen to all parties involved to understand their perspectives. I then facilitate a discussion to encourage open communication and find common ground. My goal is to resolve issues amicably while ensuring that we maintain a positive team environment for effective collaboration.

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Why do you think your background is suitable for the Shift Coordinator 2-Shipping position?

My background includes over two years of experience in a manufacturing environment where I honed my skills in operational oversight and team management. My ability to adapt quickly to changing situations and my commitment to continuous improvement make me well-suited for the Shift Coordinator role, where I can contribute meaningfully to RRD’s objectives.

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What have you done to stay current with industry best practices?

I stay up-to-date with industry best practices by attending workshops, following reputable publications, and participating in professional associations. Networking with other professionals in the field is also crucial to sharing insights and learning about new strategies that can be implemented to improve operational efficiency.

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How do you approach training new employees?

My approach to training new employees involves a structured plan that combines both theoretical knowledge and hands-on experience. I ensure that they understand safety protocols first, then gradually introduce them to their specific tasks, providing continuous support and feedback to foster confidence.

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Describe a time when you identified an opportunity for improvement. What was the outcome?

In a previous position, I noticed that our packaging process was causing delays. I proposed a new method that streamlined the workflow, reducing the bottleneck. After implementing it, we improved our turnaround time by over 20%, which significantly enhanced customer satisfaction.

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How do you measure your success as a Shift Coordinator?

I measure my success through the efficiency of the production process, team morale, and quality of the outputs we produce. Feedback from management and team members is also essential, as it provides insight into how effectively I lead and the impact of my strategies on overall performance.

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What role do you believe communication plays in the Shift Coordinator position?

Communication is vital in the Shift Coordinator position. It ensures all team members are aligned with the goals and expectations, fosters a collaborative work environment, and helps address issues before they escalate. Clear communication also builds trust and respect, which is essential for team motivation.

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RRD (R.R. Donnelley) provides businesses with advertising and marketing products and services. Some of their offerings include digital print materials, data management, business support, and more. This company is headquartered in Chicago, Illinois...

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Full-time, on-site
DATE POSTED
March 26, 2025

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