Senior Field Sales Engineer - Canada Enterprise

As a Senior Field Sales Engineer at Samsara, you'll become a key player in driving our IoT solutions to modernize essential industries. You'll engage with a diverse range of customers, showcasing how our technology can solve industry-specific challenges. Your responsibilities will include conducting product demonstrations, formulating deployment plans, documenting best practices, and acting as a bridge between our sales and technical teams. You'll play a vital role in transforming physical operations, ensuring safety and efficiency through innovative IoT applications.

To qualify for the Senior Field Sales Engineer role at Samsara, candidates should hold a Bachelor's degree in a relevant field and have at least 5 years of experience in pre-sales or customer success. A solid understanding of business processes, change management, and technical sales acumen is essential. Additionally, experience with IoT technologies, cloud software, and networking is beneficial to effectively communicate complex concepts to non-technical audiences. Bilingual fluency in English & French-Canadian is a plus.

Samsara fosters a high-performance culture where teamwork and collaboration are emphasized. As a Senior Field Sales Engineer, you'll be part of an environment that encourages sharing best practices and supporting one another. The company values personal growth and development, aiming to create a space where employees can showcase their talents and contribute to innovative solutions for physical operations. Our principles emphasize customer success, inclusiveness, and winning as a team, making Samsara a fulfilling place to work.

In the role of Senior Field Sales Engineer at Samsara, your impact on customers will be profound. You'll leverage IoT technologies to modernize their operations, enhancing safety, efficiency, and sustainability. By articulating how our solutions resolve their specific challenges, you'll cultivate trust and build long-term relationships. Your insights and consulting approach will not only facilitate smoother integrations into their operations but will also empower them to make informed decisions that lead to a measurable impact on their business performance.

At Samsara, Senior Field Sales Engineers benefit from ongoing training and resources that empower them to become experts in our IoT products and solutions. You will receive comprehensive onboarding and continuous education opportunities regarding our cutting-edge technologies, industry trends, and sales strategies. The collaborative culture encourages mentorship and knowledge sharing among peers, ensuring that every team member is equipped to succeed and drive meaningful results for our customers.

When faced with objections, it's important to listen actively and empathize with the customer's concerns. Address the objection directly with factual information and success stories relevant to their industry, showing how our solutions have made a difference. This approach builds trust and demonstrates that you're invested in their success rather than just making a sale.

During the interview, you should focus on specific examples where you successfully sold IoT solutions. Highlight your understanding of how these technologies impact business processes and customer challenges. Demonstrating your ability to connect technical features with customer values will show your expertise and understanding of the role.

Building relationships starts with understanding your client's needs and maintaining regular communication. Utilize personalized follow-ups, offer tailored solutions, and be proactive in providing insights that may benefit their operations. This creates a sense of partnership, fostering trust and long-term collaboration.

A compelling answer would involve sharing a specific project where you overcame challenges with creative solutions. Discuss your approach, the tools and methods you used, and the positive outcomes for the client. Quantifying results with metrics can strengthen your answer and show your impact.

Discuss a challenge such as translating complex technical information to non-technical stakeholders. Explain how you navigated that barrier, perhaps by simplifying your explanations or using visual aids. Emphasizing your adaptability shows your awareness of client needs and effective communication skills.

Highlight your commitment to continuous learning through various resources such as industry blogs, webinars, conferences, and professional networks. Being proactive in expanding your knowledge base will impress the interviewer and demonstrate your dedication to being at the forefront of the field.

Research is key. Outline your plan to research the industry, understand customer pain points, and learn about competitors. Describe how you would leverage your existing knowledge of IoT technology to identify solutions that can be tailored to meet the unique challenges of the new industry.

Share your belief in collaboration as essential to achieving sales goals. Describe experiences where you worked closely with cross-functional teams, discussing how those collaborations enhanced customer solutions and contributed to overall success. Highlighting your team-oriented mindset aligns well with the culture at Samsara.

Discuss your analytical approach to sales, such as leveraging CRM data to track customer interactions and assess trends. Explain how you use this data to tailor your pitches and identify opportunities for upselling or cross-selling, showcasing that you are data-driven in your decision-making.

In your response, emphasize attributes such as technical proficiency in IoT technologies, strong interpersonal skills, adaptability, and a strong customer-centric approach. Provide examples of how you embody these qualities in your work, which would resonate with Samsara's values.