Job details

Senior Product Manager - Cloud Infrastructure - Federal

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Please Note: This position will include supporting our US Public Sector customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

The Cloud Infrastructure Systems Engineering team at ServiceNow is currently seeking a Senior Product Manager to help build the products and infrastructure that’s the foundation of the Now Platform – making Work work Better for People. We’re looking for a skilled Product Manager who can help craft the technology and processes needed to sustain ServiceNow’s growth while gaining valuable experience in a modern cloud operating environment

What you get to do in this role:  

Collect, synthesize and report data in an easy to digest format.
work with teams to document current processes and needs and partner with product management in crafting strategic roadmaps and plans.
Collaborate with engineering teams on ad hoc analysis needs within department.
Collect and manage project requirements
Support teams with project coordination activities like planning, milestone creation, dependency tracking, issue tracking, statusing, etc.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years of product management experience with Data Center and Cloud Infrastructure technologies
Ability to adapt and operate in a fast-paced tech organization
Strong prioritization skills and the discipline to focus on high impact activities
Experience gathering and capturing product requirements and transforming them into technology plans and product roadmaps
Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions

GCS-23

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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CEO of ServiceNow

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Average salary estimate

$125000 / YEARLY (est.)

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$100000K

$150000K

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What You Should Know About Senior Product Manager - Cloud Infrastructure - Federal, ServiceNow

At ServiceNow, we're on the lookout for a Senior Product Manager specializing in Cloud Infrastructure to join our dynamic team in Orlando, Florida. This is an exciting opportunity to support our US Public Sector customers while playing a pivotal role in shaping the Cloud Infrastructure that underpins the Now Platform. If you're passionate about building and nurturing technologies that enhance collaboration and efficiency, this role might be perfect for you! In this position, you will be involved in a variety of critical tasks including collecting and synthesizing data, working closely with product management to develop strategic roadmaps, and collaborating with engineering teams to address analytical needs. We're searching for someone who has a minimum of 5 years of product management experience, especially within Data Center and Cloud Infrastructure technologies. You should have a keen understanding of how to incorporate AI into processes and the skill to transform customer needs into actionable product plans. We prioritize adaptability and a customer-centric mindset here at ServiceNow. You will need to thrive in a fast-paced environment and possess strong prioritization skills to make a significant impact. If you have that spark for innovation and a desire to advance your career with a leader in technology, become part of our mission at ServiceNow, where we make the world work better for everyone.

Frequently Asked Questions (FAQs) for Senior Product Manager - Cloud Infrastructure - Federal Role at ServiceNow

What are the key responsibilities of a Senior Product Manager - Cloud Infrastructure at ServiceNow?

The Senior Product Manager - Cloud Infrastructure at ServiceNow is tasked with collecting and synthesizing critical data, documenting processes, and collaborating on strategic roadmaps. You'll also manage project requirements and assist teams in project coordination activities such as milestone creation and issue tracking. This role is integral to ensuring we meet the needs of our US Public Sector customers.