Job details

Staff Software Engineer, ServiceNow

Get a free resume review

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Design, develop, and maintain ServiceNow applications and workflows to enhance our Developer Experience platform
Architect and implement innovative solutions to streamline Developer Experience processes and eliminate manual work
Create and optimize ServiceNow integrations with existing tools and systems in our software delivery pipeline
Conduct vulnerability assessments and implement security enhancements within the ServiceNow environment
Perform root cause analysis on incidents, providing detailed documentation and actionable insights to development teams
Develop and maintain comprehensive technical documentation for all custom ServiceNow implementations
Proactively identify system inefficiencies and implement solutions to prevent recurring issues
Collaborate with stakeholders across Engineering, Operations, Security, and Product teams to align ServiceNow capabilities with business requirements
Be a mentor for colleagues and help promote knowledge-sharing

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Bachelor's degree in Computer Science, Information Technology, or related field
8+ years of experience in technical engineering roles
Strong proficiency in backend development using JavaScript
Working knowledge of RESTful APIs, web services, and integration methodologies
Experience with agile development methodologies and tools
Strong problem-solving skills with the ability to adapt quickly to changing technical requirements
Excellent communication skills with ability to translate technical concepts to non-technical stakeholders

Preferred Qualifications
Proven ServiceNow platform development expertise
ServiceNow Certified System Administrator certification, with Developer certification preferred
ServiceNow Certified Application Developer or Implementation Specialist certification
Experience implementing and maintaining ServiceNow integrations with DevOps tools (Jenkins, GitHub, Jira)
Proven track record of analyzing operational data to identify trends and implement process improvements
Experience with additional programming languages such as Python
Demonstrated experience implementing DevOps practices, CI/CD pipelines, and release management workflows

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$135000 / YEARLY (est.)

min

max

$120000K

$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Staff Software Engineer, ServiceNow, ServiceNow

At ServiceNow, we’re on a mission to make the world work better for everyone, and we’re excited to invite a Staff Software Engineer to join our team at our Hyderabad location. In this pivotal role, you’ll be at the forefront of enhancing our Developer Experience platform. You'll design, develop, and maintain ServiceNow applications while streamlining processes to knock out manual work. Your creativity will shine as you architect innovative solutions that integrate seamlessly with our existing tools and systems within our software delivery pipeline. Plus, you’ll be tackling security enhancements and conducting vulnerability assessments, ensuring our environment remains robust. Collaboration is key here! You’ll work closely with teams across Engineering, Security, and Product to ensure that our capabilities align with business needs. With your strong backend development skills in JavaScript and a wealth of experience spanning over 8 years, you’ll bring valuable insights to our team while mentoring fellow engineers. Join ServiceNow where your contributions will drive meaningful change and make every workday easier for everyone around you.

Frequently Asked Questions (FAQs) for Staff Software Engineer, ServiceNow Role at ServiceNow

What are the main responsibilities of a Staff Software Engineer at ServiceNow?

As a Staff Software Engineer at ServiceNow, key responsibilities include designing and developing applications on our Developer Experience platform, optimizing integrations, conducting security assessments, and collaborating with cross-functional teams. You'll also focus on enhancing operational efficiency and mentoring fellow engineers.