Reverse Logistics and Refurbishment Coordinator

As the Reverse Logistics and Refurbishment Coordinator at SharkNinja, you'll manage the process of product returns through inspection, testing, and tracking. You'll implement returns management policies, collaborate with the Supply Chain Manager, and oversee the creation of both internal and external reverse logistics programs. Moreover, you'll analyze customer return trends and generate reports that inform strategic decisions.

To qualify for the Reverse Logistics and Refurbishment Coordinator position at SharkNinja, candidates should hold a Bachelor's degree in supply chain management, logistics, industrial engineering, or a related field. Additionally, 3-5 years of relevant experience in reverse logistics, coupled with a strong understanding of product flow and inventory management, is essential for success in this role.

At SharkNinja, quality assurance in reverse logistics is achieved through establishing and monitoring key performance indicators (KPIs) that track performance and dictate best practices. The Reverse Logistics and Refurbishment Coordinator plays a vital role in implementing these metrics to ensure compliance with internal and regulatory standards, enabling the company to offer exceptional service quality through feedback and continuous process optimization.

The ideal Candidate for the Reverse Logistics and Refurbishment Coordinator role at SharkNinja should exhibit strong skills in data analysis, critical thinking, and project management. Excellent communication skills, a customer-oriented mindset, and the ability to troubleshoot and optimize processes are also crucial for providing outstanding service while driving operational efficiencies.

The work culture at SharkNinja encourages an outrageously extraordinary mindset, where innovation and collaboration thrive. As a Reverse Logistics and Refurbishment Coordinator, you'll be part of a diverse team that values each associate's unique voice, pushing the boundaries of what's possible while ensuring a satisfying customer experience. A hybrid work model and commitment to personal growth ensure that your contributions are recognized and celebrated.

The reverse logistics process involves receiving returned products, inspecting them for damages, and determining the next steps for each item. As Reverse Logistics and Refurbishment Coordinator, it's essential to understand the specific procedures for returns, including tracking and reporting metrics while ensuring compliance with company standards.

When faced with discrepancies between returns and sales data, I would conduct a thorough analysis of return trends compared to the sales reports. It's essential to identify potential bottlenecks in the process and work with relevant departments to address the root causes. Clear documentation and communication with stakeholders will be vital in resolving these discrepancies.

Improving turnaround time for returns often involves streamlining operational processes and leveraging technology. I would analyze current workflows to remove unnecessary steps, keep close contact with 3PL partners, and implement KPI tracking that focuses on efficiency enhancements. Additionally, offering training sessions for staff can optimize handling during peak return periods.

In my previous role, I noticed that our inspections were creating bottlenecks during peak return periods. I initiated a lean project where we implemented a systematic approach to dividing the inspection and documentation tasks among the team, which reduced turnaround time by 30%. Sharing the success through internal presentations also boosted team morale.

Prioritizing tasks in high-pressure situations requires a clear understanding of urgency and impact. I typically assess tasks based on deadlines and their contribution to operational objectives. Using tools like task management software helps me visualize priorities while maintaining open communication with my team to ensure alignment.

I have experience utilizing various software tools tailored for supply chain management, including inventory management systems and data analysis tools like Excel. Familiarity with ERP software helps monitor product flows efficiently, and I always remain eager to learn new technologies that enhance logistical processes.

Compliance in reverse logistics often includes regulations about product safety, recycling, and environmental practices. It's essential to stay abreast of both local and international laws that govern the returns of specific product types, ensuring that our methods comply with these regulations and avoid potential fines.

Effective communication with suppliers and vendors hinges on establishing transparency and a structured token of communication. Regular check-ins, setting clear expectations, and providing feedback ensures that everyone is aligned with operational goals is essential for building fruitful partnerships.

Analyzing return trends requires engaging with data analytics tools and metrics, identifying patterns in customer conduct, and establishing a systematic reporting process. By recognizing recurring issues, I can communicate potential improvements to product design and customer service strategies.

Typical challenges in reverse logistics include managing costs efficiently, handling damaged items, and ensuring adherence to regulations and policies. Managing customer satisfaction while maintaining a profitable reverse logistics operation is also crucial, making timely response and resolution vital.