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DevOps Engineer

SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity. 

Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats.

We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney, and more. With offices in LA, London, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world.

Responsibilities

As a DevOps Engineer, you will be responsible for enhancing our current services and application architectures critical to support our cyber fraud and identity solutions. This role requires an extensive knowledge of security concepts and cloud technologies to develop high-performing, high-availability, scalable and efficient application patterns for the cloud. The ideal candidate should be a keen problem solver and a hands-on team player who is passionate about helping businesses stop fraud and abuse.

  • Design and implement secure automation solutions for development, testing, and production environments
  • Develop and maintain solutions for day-to-day operational administration, system/data backup, disaster recovery, and security/performance monitoring
  • Support and work alongside a cross-functional engineering team on the latest technologies
  • Create, maintain, and iterate on our CI/CD processes for new and existing services
  • Help increase system performance with a focus on high availability and scalability
  • Require periodic after-hours/weekend support
  • Troubleshooting, performs root cause analysis, and working closely with developers to implement corrective/preventive actions during and after an incident
  • Minimum 5 years of professional experience as a DevOps Engineer
  • Minimum Bachelor Degree in Computer Science, Software Engineering or related fields
  • Extensive experience working within AWS and with its managed products like EC2, ECS, ECR, R53, SES, Elasticache, RDS, EKS, etc
  • Experience with containerization and container orchestration services like Kubernetes
  • Working knowledge of Linux OS and setting up monitoring/logging/tracing systems.
  • Experience working with automation tooling such as Ansible/Jenkins
  • Experience with setting up monitoring tools like Prometheus/Grafana/Pagerduty/CloudWatch
  • Prior experience in e-payments or e-commerce industry is a plus
  • AWS Associate/Professional certification will be an advantage
  • Able to work in a fast-paced environment

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About DevOps Engineer, SHIELD

Join us at SHIELD as a DevOps Engineer, where you will play an essential role in our mission to eliminate fraud and impart trust to businesses worldwide. As a part of our innovative team, you will enhance our services and applications that are pivotal in the realm of cyber fraud and identity protection. This role is perfect for someone who understands security concepts and cloud technologies as you will be designing secure automation solutions for various environments while ensuring high performance and scalability of our applications. With the dynamic pace of our organization, you will tackle real challenges, collaborating with a talented cross-functional team who shares your passion for technology and problem-solving. Your strong experience with AWS and familiarity with container technologies like Kubernetes will empower you to improve our CI/CD processes and maintain operational excellence. We're looking for someone who has at least 5 years of experience in a similar role, paired with a computer science background, to help us drive forward in providing innovative solutions. The opportunity to work across multiple locations and be a part of a company trusted by global leaders like Alibaba and Swiggy awaits you. If you’re a hands-on team player eager to make an impact in a fast-paced environment, SHIELD is the perfect place for you!

Frequently Asked Questions (FAQs) for DevOps Engineer Role at SHIELD
What are the key responsibilities of a DevOps Engineer at SHIELD?

As a DevOps Engineer at SHIELD, your key responsibilities include designing and implementing secure automation solutions for development, testing, and production environments. You will also maintain the systems that support our operational needs, engage in disaster recovery strategies, and ensure security monitoring. Furthermore, you will collaborate with cross-functional teams to enhance our CI/CD processes and troubleshoot incidents to maintain high availability and system performance.

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What qualifications do I need to become a DevOps Engineer at SHIELD?

To qualify as a DevOps Engineer at SHIELD, you should have a minimum of 5 years of experience in a similar role alongside a Bachelor’s degree in Computer Science, Software Engineering, or a related field. Extensive experience with AWS services, containerization, and automation tools is essential. An AWS Associate/Professional certification can also give you an edge in the application process.

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What technologies should I be familiar with for a DevOps Engineer role at SHIELD?

A DevOps Engineer at SHIELD should be familiar with various technologies including AWS managed products such as EC2 and ECS, container orchestration tools like Kubernetes, and automation tools like Ansible and Jenkins. Additionally, knowledge of Linux OS and monitoring tools like Prometheus and Grafana is crucial for success in this role.

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Is a DevOps Engineer at SHIELD expected to provide after-hours support?

Yes, as a DevOps Engineer at SHIELD, you are expected to provide periodic after-hours and weekend support. This requirement ensures that our systems remain secure and operational, and highlights our commitment to maintaining high availability for our clients.

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What is the work environment like for a DevOps Engineer at SHIELD?

The work environment for a DevOps Engineer at SHIELD is fast-paced and collaborative. You will be part of a diverse team that thrives on innovation and problem-solving. With the flexibility of working alongside talented professionals in various global locations, you are encouraged to contribute new ideas and stay ahead in the rapidly-evolving landscape of cyber fraud prevention.

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Common Interview Questions for DevOps Engineer
Can you explain your experience with AWS services?

In answering this question, draw from your hands-on experience with AWS. Detail specific services you have used, such as EC2 or RDS, and provide examples of projects where you implemented these services to drive efficiency or scalability. Highlight any complex challenges you faced and how you overcame them.

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What strategies do you use for effective CI/CD implementation?

Discuss your approach to Continuous Integration and Continuous Deployment, including the tools you've utilized such as Jenkins or GitLab CI. Share specific instances where you've improved deployment times or reduced errors, emphasizing best practices and lessons learned along the way.

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How do you handle system failures and what processes do you follow?

Explain your systematic approach to incident response. Highlight your troubleshooting process, including root cause analysis and your interactions with development teams to implement corrective actions. Provide an example from your experience where you successfully managed a system failure.

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Describe a challenge you faced when working in a cross-functional team.

Share a specific example of a challenge you encountered while collaborating with different departments. Focus on communication barriers or conflicting priorities and explain how you facilitated discussion and compromise to reach a successful resolution.

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What role does security play in your DevOps practices?

Emphasize the importance of security in DevOps, detailing your experience implementing secure coding practices, utilizing security tools, and conducting regular security audits. Showcase how you prioritize security while maintaining agility in deployment processes.

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How familiar are you with containerization and orchestration tools like Kubernetes?

Discuss your familiarity with containerization and your experience in deploying and managing containerized applications using Kubernetes. Provide examples of challenges faced in orchestration and how you addressed scalability or reliability.

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What monitoring and logging systems have you implemented?

Describe the monitoring and logging systems you have established in your previous roles, mentioning specific tools like Grafana or CloudWatch. Explain how these systems aided in performance monitoring and incident response, exhibiting tangible outcomes.

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How do you keep up with emerging DevOps tools and technologies?

In your answer, highlight your commitment to continuous learning. Mention specific resources you follow, such as blogs, forums, or conferences, and discuss how you apply this knowledge practically in your work.

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Can you provide an example of how you improved a DevOps process?

Provide a detailed account of a DevOps process you optimized, outlining the initial state, your actions taken, and the end results. Emphasizing measurable improvements, like reduced deployment times or increased team productivity, is essential.

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Why do you want to work for SHIELD as a DevOps Engineer?

This is your chance to express passion for SHIELD's mission in fraud prevention. Discuss how your values align with their focus on trust and innovation, and how you envision contributing your skills to tackle significant challenges in the industry.

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Full-time, remote
DATE POSTED
March 21, 2025

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