Airline Lounges General Manager

To be considered for the Airline Lounges General Manager position at Sodexo Live!, candidates should have a minimum of a Bachelor's Degree or comparable experience. Additionally, a strong background in management, specifically 5 years of leadership experience in food and beverage service, is required. Experience in a union environment and familiarity with high-volume catering or premium services are also preferred.

As the Airline Lounges General Manager at the British Airways Lounge, you'll be responsible for daily operational oversight, ensuring that food and beverage offerings are consistently high quality. You'll lead and mentor your team, manage finances and inventory, and uphold safety and service standards. Building and maintaining strong relationships with clients and customers is essential for success in this role.

The work environment as an Airline Lounges General Manager in Boston is fast-paced and engaging, focused on delivering outstanding customer service within a premium lounge setting. You’ll work closely with team members across various roles, from bartenders to custodial staff, all dedicated to providing elite passengers a comfortable and relaxing experience before their flights.

Sodexo offers comprehensive benefits and promotes a culture of personal and professional growth. As an Airline Lounges General Manager, you will have access to various training programs and career advancement opportunities. The company fosters a supportive environment where your contributions are valued, and professional development is encouraged to help you reach your career goals.

Experience in fine dining, premium suites or arena services, or high-volume catering is highly beneficial for the Airline Lounges General Manager role at Sodexo Live!. Understanding automated food inventory systems, managing multiple priorities, and possessing a strong sense of customer service will contribute significantly to your success in this fast-paced environment.

In my role, I prioritize daily operations by assessing guest needs and feedback first, then aligning the staff's daily tasks to ensure seamless service. Regular staff meetings to set daily objectives and an open-door policy for team feedback allow me to adapt quickly to any changes, maintaining service quality.

I thrive in high-pressure environments by maintaining calm and focused communication with my team. For instance, during peak times in previous roles, I employed clear delegation and proactive problem-solving strategies, ensuring my team felt supported and empowered, which ultimately enhanced our service quality.

To maintain high customer satisfaction, I would implement regular training for staff on service excellence, actively seek customer feedback through surveys or informal chats, and resolve any issues promptly. Adapting our offerings based on feedback ensures that guest expectations are continuously met and exceeded.

I manage financial responsibilities by closely monitoring daily sales reports, controlling inventory through efficient ordering practices, and ensuring adherence to budget guidelines. Effective financial management ultimately supports the lounge’s operational success while maintaining quality guest experiences.

My approach to coaching and mentoring staff involves setting clear performance expectations, providing constructive feedback regularly, and recognizing their achievements. I believe in fostering a supportive environment where staff feel comfortable seeking guidance and are empowered to develop their skills.

In a past role, I identified inefficiencies in inventory management methods that were causing delays. By implementing a new tracking system, we reduced food waste significantly and improved service speed, resulting in a positive impact on customer satisfaction and financial outcomes.

Ensuring compliance with safety standards involves regular training sessions for all staff on best practices, conducting routine inspections, and staying updated on regulations. I also create a culture of accountability where every team member feels responsible for maintaining safety protocols.

I approach conflicts by first listening to both parties to understand their perspectives fully. I then facilitate a respectful conversation to resolve the issue collaboratively. My goal is to ensure that the work environment remains positive and that team cohesion is maintained.

I would initiate personalized guest experiences by collecting data on preferences, introducing seasonal menus, and hosting special events in the lounge. Creating an inviting atmosphere and regularly updating aesthetics could enhance the overall guest experience significantly.

Once, a guest was dissatisfied due to a service delay. I approached them calmly, listened to their concerns, and offered a complimentary service as an apology. By actively addressing the issue and ensuring they received exceptional service thereafter, we turned a negative experience into a positive one.