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Food Service Manager 3 - job 1 of 2

Role Overview

SodexoMagic's newest account in Campus Dining is seeking a Food Service Manager 3 to join our team at Wayne State University!    Our successful candidate will direct daily operations of a fast paced, high volume Resident Dining hall, serving over 1800 students on meal plans. Candidates must be flexible in their schedule to oversee 40 Union employees over  multiple shifts.  This manager will be responsible for driving employee engagement , hiring, training and mentoring frontline employees, as well as ensuring all staffing levels are met. This position will serve as an Assistant Director for all campus food service. 

 

This account is part of the SodexoMagic portfolio of business.  SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin “Magic” Johnson, and Sodexo. As a certified minority company, we deliver food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges and universities and aviation lounges. This strategic alliance between Magic Johnson Enterprises and Sodexo, Inc., enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve.

 

Today’s students are always on the go, expecting healthier dining choices, exceptional service, and flexible meal options that fit their busy lifestyles. At Sodexo Campus, we understand these evolving needs, which is why we are the leading campus dining provider, serving over 600 higher education institutions across the country.

 

What You'll Do

  • have oversight of day-to-day dining operations;
  • Interface closely and daily with residents, faculty, client executive level leadership and client board members;
  • ensure that the highest possible standards of food handling and preparation are achieved.
  • deliver high quality food service;
  • achieve company and client financial targets and goals; 
  • develop and maintain client and customer relationships; and
  • create a positive, welcoming environment for students and employees.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

 

  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

  •  2 – 4 years High volume Campus Dining experience from a large university, or other high volume dining environment  
  • Strong employee engagement leadership skills and a passion for customer service
  • Experience with hiring, training, developing a large food service staff – Union experience a plus
  • Some culinary experience, understanding of Dietary Restrictions / Options
  • Manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

 

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years Minimum Functional Experience – 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

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What You Should Know About Food Service Manager 3, Sodexo

Join SodexoMagic as a Food Service Manager 3 at Wayne State University in Detroit! We're looking for a dynamic individual who can energize our fast-paced dining hall, serving over 1,800 students daily. In this role, you’ll be in charge of daily operations, overseeing a diverse team of 40 Union employees across various shifts. Your leadership will shine as you drive employee engagement and manage hiring, training, and development initiatives to enhance the skills of our frontline staff. You'll be the vital link between residents, faculty, and client executives, ensuring the highest standards in food safety and service quality are consistently met. If you thrive in a high-volume environment and are passionate about creating memorable dining experiences, this position is for you! You’ll not only help meet financial targets but will also foster strong relationships with clients and customers. Why choose SodexoMagic? We’re committed to creating a better everyday for everyone, and we celebrate diversity and inclusion in all aspects of our work. You’ll enjoy competitive compensation and a robust benefits package, including wellness programs, a 401(k) plan, and opportunities for career growth. Join us in making a significant impact in the community and elevate the dining experience for students at Wayne State University!

Frequently Asked Questions (FAQs) for Food Service Manager 3 Role at Sodexo
What are the responsibilities of a Food Service Manager 3 at SodexoMagic?

As a Food Service Manager 3 at SodexoMagic, your main responsibilities include overseeing daily dining operations, ensuring food safety standards are met, and managing a large team of employees. You will also be tasked with driving employee engagement, managing hiring and training efforts, and achieving financial goals while fostering a positive environment for both staff and students.

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What qualifications are required for the Food Service Manager 3 position at SodexoMagic?

To qualify for the Food Service Manager 3 position at SodexoMagic, you should have 2-4 years of experience in high volume campus dining or similar environments. A strong background in employee engagement, customer service, and culinary knowledge, particularly regarding dietary restrictions, is essential. An associate's degree or equivalent experience is also required.

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What makes SodexoMagic a great place to work for Food Service Managers?

SodexoMagic is committed to creating a fulfilling work environment for Food Service Managers by offering competitive salaries, comprehensive benefits like health care and 401(k) plans, and significant opportunities for professional growth. The company values diversity and promotes an inclusive culture that encourages employees to share their ideas and be their authentic selves.

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How does a Food Service Manager 3 at SodexoMagic engage with students?

In the role of Food Service Manager 3 at SodexoMagic, engaging with students is vital. You’ll interface daily with residents to understand their needs and preferences, ensuring that you create a welcoming dining atmosphere. By providing exceptional service and addressing feedback, you’ll contribute to a positive dining experience that resonates with the student community.

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What skills do successful Food Service Managers at SodexoMagic possess?

Successful Food Service Managers at SodexoMagic possess strong leadership abilities, excellent communication skills, and a passion for customer service. They are adept at multitasking in a high-pressure environment, enthusiastic about employee engagement, and knowledgeable about food safety and quality standards. A background in hiring, training, and team development is also crucial for success.

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Common Interview Questions for Food Service Manager 3
Can you describe your experience in managing dining operations in a fast-paced environment?

When answering this question, focus on specific examples from your past roles. Highlight how you successfully managed multiple priorities, improved team performance, and ensured top-notch service. Provide metrics if possible, such as reducing wait times or achieving financial targets.

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How do you handle conflicts within your team?

To effectively answer this, share a specific instance where you managed a conflict, detailing your approach. Emphasize your skills in communication, mediation, and fostering a collaborative atmosphere. Highlight how you prioritize team morale while also achieving operational goals.

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What strategies do you employ to keep your team motivated?

Discuss your methods for employee engagement, such as regular team meetings, recognition programs, and opportunities for professional development. Mention how you adapt your approach based on team dynamics and feedback to maintain a productive environment.

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How would you ensure the highest standards of food safety are met?

Provide an understanding of food safety regulations and practices. Discuss how you train your team on these standards and conduct routine inspections to maintain compliance. Sharing a successful outcome following your procedures will strengthen your answer.

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Can you give an example of a successful menu you developed and implemented?

Detail your involvement in menu planning, including how you considered dietary restrictions and student preferences. Discuss the feedback gathered after implementation and any positive impacts on customer satisfaction or sales.

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What do you believe is the key to delivering exceptional customer service in a dining hall?

Focus on responsive communication, understanding customer needs, and training staff to provide attentive service. You could also discuss processes you’ve implemented to gather and act on customer feedback for continuous improvement.

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How do you manage the finances of your food service operations?

Highlight your experience in budgeting, forecasting, and analyzing financial reports. Discuss specific examples of how you've adapted to meet financial targets while maintaining quality service, showcasing your analytical skills.

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Describe a time you improved a dining operation's efficiency.

Provide a specific scenario that demonstrates your problem-solving skills. Explain the issues you identified, the changes you made, and the results achieved, such as reduced costs or improved service times.

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What role do you think innovation plays in campus dining?

Describe how embracing new food trends, technology, and student feedback can lead to enhanced dining experiences. Discuss any innovative practices you’ve implemented in previous roles and the results they produced.

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Why do you want to work for SodexoMagic as a Food Service Manager 3?

Align your answer with the company’s values and mission. Share your enthusiasm for working in a diverse environment that focuses on community impact. Discuss what specifically attracts you to the position, such as mentorship opportunities or the chance to make a difference in students' lives.

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April 11, 2025

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