General Manager 5 - Environmental Services / Custodial - job 1 of 2

As a General Manager 5 - Environmental Services / Custodial at Sodexo, you'll be responsible for overseeing housekeeping operations within a healthcare setting. This includes driving client and patient satisfaction scores, managing a dedicated team, ensuring a clean and safe environment, and collaborating with the Infectious Control department. Your role will involve leading departmental projects, managing operational systems, and fostering an inclusive workforce.

To apply for the General Manager 5 - Environmental Services / Custodial position at Sodexo, candidates should possess a Bachelor's degree or equivalent experience and have at least five years of management experience, preferably in a hospital environment. Additionally, experience in custodial services or as a housekeeping director, along with strong communication and leadership skills, are essential to succeed in this role.

At Sodexo, we believe in empowering our employees through career growth opportunities. For the General Manager 5 - Environmental Services / Custodial role, you'll have access to tuition reimbursement programs and professional development resources designed to enhance your skills and advance your career within the company.

Sodexo offers a comprehensive benefits package for the General Manager 5 - Environmental Services / Custodial position, which includes medical, dental, and vision care, as well as wellness programs, a 401(k) plan with matching contributions, paid time off, and company holidays. These benefits reflect our commitment to providing a supportive work environment for all employees.

The work culture at Sodexo for a General Manager 5 - Environmental Services / Custodial is rooted in diversity, inclusion, and respect. We value our employees as individuals and believe that a happy workforce leads to a stronger team. You'll be encouraged to share your ideas and be part of a collaborative environment focused on creating a better everyday for everyone.

When discussing your management style, it's beneficial to focus on your ability to motivate and develop your team, as well as your approach to communication and collaboration. Share specific examples of how you've successfully led teams to exceed service expectations while maintaining a strong client relationship in past roles.

Handling feedback effectively is crucial in the General Manager role. You can emphasize your commitment to actively listening to feedback, taking action to resolve issues promptly, and implementing changes based on client and patient suggestions to enhance service quality.

Discuss your familiarity with health and safety standards, particularly in healthcare environments. You should convey your proactive approach to staff training, regular audits, and collaboration with departments like Infectious Control to maintain a compliant and safe setting.

Motivating teams in high-pressure situations is all about recognition, support, and open communication. Provide instances where you've inspired your team during challenging times by celebrating achievements and fostering a culture of resilience and teamwork.

Detail a specific project where you faced challenges, highlighting how you planned and adjusted timelines, delegated tasks, and leveraged your leadership skills to keep the project on track. Emphasize your ability to collaborate with various stakeholders.

Highlight the significance of effective vendor and contract management in ensuring quality service delivery and cost management. Provide examples of how you've negotiated contracts successfully and maintained strong vendor relationships to support operational success.

Discuss specific initiatives or policies you've implemented to promote diversity and inclusion within your teams. Focus on how these efforts have improved team dynamics and service delivery.

Mention the software and tools you’ve used for project management, performance tracking, and reporting. Emphasize how technology plays a crucial role in maintaining high operational standards and data analysis.

Outline a multifaceted approach focusing on communication, collaboration with healthcare staff, and active listening to both staff and patients' feedback. Discuss specific programs or strategies you've successfully implemented in the past to improve patient experiences.

In your response, emphasize your unique blend of experience, leadership skills, and dedication to exceptional service delivery. Share a couple of your best accomplishments in previous roles that demonstrate your ability to drive results while maintaining a quality focus.