Senior Staff Product Operations Manager

Sprout Social is looking to hire a Senior Staff Technical Program Manager to our R&D Operations team. 

Why join Sprout's R&D Operations team?

Sprout empowers businesses around the globe to tap into the power and opportunity of social media. Our software brings together social content and messaging, data and workflows in a unified system of record, intelligence and action. Operating across major social media channels like Twitter, Facebook, Instagram, TikTok, Pinterest, LinkedIn, Google and YouTube, we provide organizations with a centralized platform to effectively manage social media efforts across stakeholders and business functions. We’re relentless about ensuring the success of our customers and building elegant software, and are regularly recognized by customers for our industry-leading products.

Reporting to the Chief of Staff & Head of Ops for R&D, you’ll be responsible for driving successful delivery of strategic programs in support of our most complex and critical needs, and act as a key thought leader to grow and shape our R&D program management practice at Sprout. 

What you’ll do: 

• Develop and execute program strategy, roadmap and timeline that align with our business objectives and key stakeholder needs
• Lead the execution of high-impact, cross-functional programs from initiation through delivery — including program setup, planning, resource alignment, risk and issue management, decision-making, and progress reporting. Oversee scope, budget, and resource utilization to help us measure ROI and ensure efficient execution.
• Confidently partner with executive leaders and stakeholders across engineering, product, design, GTM, and platform teams. Build trusted relationships to effectively drive decision making, prioritization, and well-paced execution.
• Build and continuously improve frameworks that define and refine how we work in R&D on large-scale programs, ensuring they are scalable, effective, and easy for teams to adopt and apply.
• Help shape our Program Management function in R&D. 

What you’ll bring 

You’re an experienced program manager who brings clarity to complexity and builds right-sized systems that keep cross-functional work organized and accountable. You know how to navigate the org to bring in the right people, surface risks early, and get to the root of problems. You stay connected to the “why” — understanding goals, strategy, and execution — and help teams stay aligned to it. If you’re a strategic thinker with a passion for keeping R&D teams organized, and you’re excited to shape what great R&D program management looks like, we’d love to talk to you!

The minimum qualifications for this role include:

• 10+ years of experience working in software organizations in Engineering, Program Management, or Technical Program Management roles
• Proven track record of leading large-scale, high-impact, cross-functional technical programs
• Experience in high-growth SaaS environments

Preferred qualifications for this role include:

• Strong strategic thinking with the ability to connect day-to-day execution to broader business objectives
• Skilled at navigating ambiguity and bringing clarity and focus to teams
• Excellent leadership, organizational, and communication skills
• Experience using Atlassian products (Jira, Confluence), Google Suite (Docs, Slides, Sheets), Mixpanel and Tableau

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Completing Sprout Social’s new hire training and onboarding alongside fellow new team members to gain a broad understanding of our products and how your role fits into the organization.
• Partnering with your manager to define success metrics for your role and how you’ll be measured.
• Exploring our products to understand what makes our software unique and why customers love it.
• Building relationships across product, engineering, design, and GTM teams.

Within 3 months, you’ll start hitting your stride by:

• Developing a clear understanding of our business objectives and the strategies driving R&D.
• Taking ownership of a major cross-functional program, working closely with product, design, and engineering partners to manage dependencies and drive execution.
• Asking the right questions to align teams on decisions and priorities, surfacing risks and blockers, and maintaining momentum through strong communication.
• Identifying opportunities to improve how we collaborate and operate across functions.

Within 6 months, you’ll be making a clear impact through:

• Becoming the go-to lead for one or more complex, cross-functional programs, ensuring alignment to strategy, clear ownership, and forward progress.
• Contributing to more predictable roadmap delivery across teams.
• Creating and sharing frameworks that bring structure and clarity — and seeing them adopted beyond your immediate team.
• Helping us better understand and plan for dependencies and long-term capacity across multi-year efforts.

Within 12 months, you’ll make this role your own by:

• Acting as a thought partner to R&D leadership, helping shape what great program management looks like at Sprout.
• Surprising us — bringing your unique skills, ideas, and energy to strengthen the team in ways we haven’t yet imagined.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager

Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are:

• Zone 1 (New York, California, Washington): $205,480 (min), $256,900 (mid), $308,220 (max) USD annually
• Zone 2 (All other US states): $186,800 (min), $233,500 (mid), $280,200 (max) USD annually

The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at accommodations@sproutsocial.com. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation).

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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