Bilingual (Spanish) Teller (Traveling Position - Central Washington region)

As a Bilingual (Spanish) Teller at STCU, your primary responsibilities will include serving members with accuracy and efficiency, performing transaction duties, safeguarding member information, and enhancing member relationships by presenting credit union products and services. You'll also provide support to branches in Moses Lake, Othello, and Ritzville as part of the branch support team.

To qualify for the Bilingual (Spanish) Teller position at STCU, you need a high school diploma or equivalent and a minimum of six months of customer service experience in a retail or customer service setting. Recent cash handling experience is also essential, along with proficiency in MS Office programs.

Yes, the Bilingual (Spanish) Teller position at STCU requires travel to provide support to various branches, specifically Moses Lake, Othello, and Ritzville. This travel is part of the role's responsibilities to ensure member needs are met across locations.

Bilingual (Spanish) Tellers at STCU enjoy a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, a 401(k) matching plan, tuition reimbursement, and training opportunities for professional development.

Important skills for a Bilingual (Spanish) Teller at STCU include strong customer service abilities, effective communication in both English and Spanish, proficiency in cash handling, and a solid understanding of the credit union's products and services to better assist members with their financial needs.

Handling difficult customer interactions requires patience, empathy, and effective problem-solving skills. You should remain calm, listen actively to the customer’s concerns, and use your bilingual ability to ensure clear communication. Aim to meet the customer’s needs while adhering to STCU policies, and always follow up to ensure they feel valued.

Promoting STCU's products to members involves understanding their individual financial needs through active listening and engagement. You should be knowledgeable about the benefits of each product and how they can help members achieve their financial goals. Using your bilingual skills can help reach a wider audience and build stronger relationships.

To ensure accuracy in cash handling as a Bilingual (Spanish) Teller, it’s important to double-check all transactions, maintain proper records, and adhere to STCU's balancing standards. Regularly counting your cash drawer and documenting any discrepancies can also help maintain accuracy and accountability.

Keeping updated with changes in regulations and policies is vital for compliance. I make it a habit to review STCU training materials, participate in workshops, and stay connected with team members to discuss any updates or changes that may impact member interactions and services.

If I noticed a discrepancy in a member's account, I would first verify the information carefully to understand the issue. I would then communicate with the member to explain the situation and gather any necessary details. Following STCU protocols, I would escalate the issue to a supervisor for thorough investigation and resolution.

During my previous role, I had a member who was struggling to understand their account options. I took the time to explain everything in both English and Spanish, ensuring clarity. After helping them understand their options, I recommended a specific product that met their needs perfectly, exceeding their expectations and enhancing their loyalty.

In a busy branch environment, prioritizing tasks involves assessing the urgency and importance of each duty. I would handle immediate member needs first and organize subsequent tasks based on deadlines and impact. Good communication with team members also helps to ensure we support each other effectively.

Creating a welcoming experience for members as a Bilingual (Spanish) Teller includes greeting them warmly, using their preferred language, asking about their needs, and providing positive, attentive service. Making an effort to remember repeat members’ names and preferences also enhances their experience and builds loyalty.

In my previous positions, I've gained valuable experience in cash handling, which includes managing transactions, balancing cash drawers, and resolving discrepancies. My customer service background has also taught me the importance of empathy, understanding customer needs, and providing solutions tailored to individual situations.

I want to work as a Bilingual (Spanish) Teller at STCU because I am passionate about helping others achieve their financial goals while being part of a community-focused organization. STCU's values resonate with me, and I believe that my skills can contribute positively to both the members and the team.