Delivery Manager - Europe

As a Delivery Manager at Suade, your primary responsibilities include defining project scope and objectives in collaboration with stakeholders, managing project documentation, identifying risks, and ensuring timely delivery of our SaaS solutions. You will also be instrumental in maintaining client communication and supporting the Sales team during RFI and RFP processes.

To excel as a Delivery Manager at Suade, candidates should possess 2-4 years of technical and business consultancy experience, particularly in the financial services or RegTech sectors. Strong communication skills in English, an understanding of software development processes, and the ability to manage client interactions effectively are essential.

A Delivery Manager at Suade ensures customer satisfaction by actively engaging with clients throughout the project lifecycle, addressing their specific needs, and ensuring promises are kept regarding timelines and deliverables. By fostering open communication and understanding clients' operational environments, you can tailor solutions to provide maximum value.

Suade is an exciting and dynamic startup that prioritizes innovation in RegTech. With a strong emphasis on employee growth and development, we offer flexible working hours, a supportive team environment, and a commitment to work-life balance. Join us, and you'll not only contribute to a trailblazing company but also enhance your skills in a friendly and inclusive atmosphere.

At Suade, we value ongoing education and professional development. As a Delivery Manager, you'll have access to a £500 annual training and development subsidy, allowing you to enhance your skill set and stay updated on industry trends. Additionally, our emphasis on flexibility and personal growth means you can explore learning opportunities that align with your career aspirations.

When answering this question, reflect on specific SaaS projects you've managed, detailing the scope, challenges faced, and how you ensured timely delivery. Highlight your role in fostering communication with clients and stakeholders to illustrate your project management skills.

Discuss your methodology for prioritizing tasks, such as using project management tools or frameworks. Explain how you determine priorities based on client needs, project deadlines, and resource availability to ensure smooth progress.

Share your approach to risk management, including identifying potential obstacles early in the project lifecycle and developing contingency plans. Provide examples of previous projects where effective risk mitigation led to successful outcomes.

Emphasize the importance of empathy and active listening during challenging discussions. Offer examples of past experiences where you successfully navigated tough conversations by focusing on solutions and maintaining a collaborative attitude.

Discuss your preferred communication methods for different types of stakeholders, whether through regular email updates, project dashboards, or face-to-face meetings. Explain how you ensure transparency and keep everyone aligned on project progress.

Talk about any past experiences managing compliance-related projects, including the specific regulations you adhered to. Highlight your understanding of the regulatory landscape within the financial services sector and how you ensure projects meet compliance standards.

Emphasize your belief in collaboration as a cornerstone of successful project delivery. Share examples of how you've fostered teamwork among different departments to achieve common goals and enhance client satisfaction.

Highlight your dedication to continuous learning by discussing relevant courses, attending workshops, or following industry blogs. Provide specific examples of how you've applied new technologies in your project management practice to improve outcomes.

Share a detailed account of a project where your leadership contributed to its success. Discuss the key factors, such as strong communication, stakeholder engagement, and effective risk management that played a crucial role in achieving the project's objectives.

Discuss various metrics and KPIs you use to measure project success, including client satisfaction, meeting deadlines, and staying within budget. Explain how you gather feedback from clients and stakeholders to assess success and identify areas for improvement.