AVP, Digital Product Owner - Servicing Communications

Job Description:

Role Summary/Purpose:

We are seeking an AVP, Digital Product Owner – Servicing Communications to manage and enhance the communication strategies that support customers through digital channels such as email, SMS, and web platforms. Reporting to the VP, Digital Communications,  the ideal candidate will work closely with stakeholders such as product managers, marketing teams and developers within an agile team to manage project requests for new servicing emails and SMS communications.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Define and communicate the product vision and strategy for consumer servicing communications

• Work closely with development teams to define user stories, acceptance criteria, and release plans

• Ensure the product backlog is well-defined, prioritized, and aligned with the product strategy

• Develop detailed requirements through Jira stories and features and ensure they are clearly understood by relevant teams

• Manage and communicate timelines for multiple projects and requests through the development, testing, approval, and release processes

• Oversee the product development process, ensuring timely and high-quality delivery of servicing communications

• Identify and manage dependencies and competing priorities

• Plan and prioritize future roadmap for servicing communications

• Propose process improvement initiatives to drive faster and more effective campaign management

• Serve as the primary communication point to project requestors and stakeholders, collecting requirements and proactively reporting out status updates

• Mitigate roadblocks to achieving sprint and release goals

• Ensure adherence of all compliance and corporate governance policies throughout the implementation

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s Degree or, in lieu of a degree, a high school diploma / GED and 6+ years of Product / Project Management experience in the credit card, financial services, or technology industries

• A minimum of 3+ years of experience as a Product Owner of a SAFe Agile team

• Proficiency in Agile methodologies and tools (e.g., Scrum, Kanban)

Desired Characteristics:

• Action oriented – create an environment to leverage agile methodology and deliver continuous benefit to the business teams during the project

• Proven experience in problem solving and negotiated solution

• Experience with Jira and Jira Align for agile project management

• Strong process and project management skills with successful experience influencing and leading cross functional teams

• Excellent written communication skills

• Self-motivated, creative, strong initiative, and flexible.  Ability to drive programs and campaigns in a team environment

• Consumer finance and/or retail marketing experience with an understanding of core financial drivers

• Able to work in a fast-paced environment and manage multiple projects

• Strong communication skills needed to exchange complex information and interface with cross functional teams both internally and externally

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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