Senior Director, Operations

The Senior Director, Operations at Tempus is primarily responsible for overseeing a production team of more than 100 employees, driving operational efficiency, and ensuring the execution of strategic initiatives. This role includes managing performance metrics, optimizing processes, and collaborating with cross-functional teams to align operational strategies with business objectives.

Candidates for the Senior Director, Operations role at Tempus should possess strong leadership and operations management experience, expertise in data-driven decision-making, and a background in healthcare or technology. Proven success in performance management, strategy execution, and stakeholder engagement is critical to thrive in this role.

In the Senior Director, Operations position at Tempus, you'll lead change management initiatives to enhance team effectiveness, coach managers at various levels, and establish key performance indicators that drive a culture of accountability and continuous improvement within the organization.

The salary range for the Senior Director, Operations position at Tempus varies based on location. For New York, the range is $170,000—$210,000 USD, while for Illinois, the range is $150,000—$190,000 USD. Actual compensation will depend on qualifications and experience.

Tempus provides a comprehensive benefits package for the Senior Director, Operations role, which may include incentive compensation, restricted stock units, and medical insurance, ensuring a supportive and rewarding work environment for its employees.

When answering this question, you can discuss your approach to utilizing data-driven insights, implementing AI-based processes, and continuously optimizing workflows. Highlight specific methodologies, such as Lean or Six Sigma, and share examples of past successes.

Describe your methods for establishing clear expectations, providing ongoing feedback, and recognizing team achievements. Emphasize the importance of accountability, goal setting, and creating an environment where employees feel empowered to contribute.

Share a relevant example where you successfully led a change management initiative, detailing the strategies you used to engage stakeholders, address resistance, and achieve organizational goals. Highlight the outcomes and lessons learned from that experience.

Talk about your mentorship philosophy, including the tools and frameworks you use to develop talent, guide managers and promote essential leadership skills. Providing a clear roadmap for team members’ growth can demonstrate your commitment to nurturing leaders.

Mention specific tools that you consider vital in operations management, such as data warehousing solutions or project management software. Discuss how integration with existing processes can lead to increased efficiency and data quality.

Focus on your approach to cross-functional collaboration and how you engage with executive leadership to understand broader business goals. Discuss the importance of regular reviews and metrics tracking to maintain alignment.

Identify key performance indicators that you have used in previous roles, such as process cycle times, error rates, and team productivity metrics. Explain why these metrics are crucial for measuring operational success and driving improvements.

Emphasize your commitment to data-driven decision-making by detailing how you gather, analyze, and interpret data to inform strategies. Use examples to illustrate how data insights have led you to successful outcomes in the past.

Discuss your conflict resolution strategies, such as promoting open communication, addressing issues promptly, and facilitating discussions to reach mutual agreements. Share any specific examples that highlight your conflict resolution skills.

Identify common challenges faced when managing large teams, such as communication barriers or team dynamics. Explain your approach to overcoming these challenges, including team-building activities and leveraging technology for seamless collaboration.