Guest Service Ice Monitor Representative - IceDen

As a Guest Service Ice Monitor Representative at the Florida Panthers IceDen, your primary responsibilities include monitoring public skating sessions to ensure a safe environment, maintaining the cleanliness of the ice arena, assisting at the skate rental counter, supervising skaters, and implementing all safety policies effectively. Your role is crucial in providing excellent customer service while ensuring everyone enjoys their experience.

To qualify for the Guest Service Ice Monitor Representative position at Panthers IceDen, you need to be at least 16 years old, have strong ice-skating skills, and pass a skating test. Previous experience working at an ice-skating rink is preferred, along with effective leadership skills and a positive attitude. Candidates must also be able to lift items up to 50 pounds and have a flexible availability for nights and weekends.

As a Guest Service Ice Monitor at the Florida Panthers, you can expect a part-time work schedule that includes availability for Friday nights, weekends, and holidays. The hours tend to be flexible, accommodating the need to help with public skating sessions and ensuring a well-run ice arena.

The Florida Panthers are dedicated to building a diverse and inclusive team within the Guest Service Ice Monitor Representative role. They believe that a diverse workforce is essential for success and innovation. The organization actively encourages applicants from various backgrounds and is committed to equality in the hiring process.

As a Guest Service Ice Monitor Representative with the Florida Panthers, you can expect ongoing training and support to prepare you for your responsibilities. This includes learning about safety procedures, customer service best practices, and proper skate maintenance to ensure you provide the best possible experience for all guests.

In your answer, highlight any previous experience you have skating, ideally at a rink or in a team environment. Emphasize your ability to monitor skaters and ensure safety, as well as any instances where you provided guidance or help to less experienced skaters.

It's important to show that you can remain calm and assertive. Describe how you would approach the individual respectfully, explain the rules clearly, and encourage compliance for everyone's safety. Always mention the importance of communication in maintaining a safe environment.

Share a specific example where you went above and beyond to help a customer. It could involve addressing a complaint, providing assistance, or creating a positive experience. Highlight your skills in communication and empathy in your response.

Explain your proactive approach to safety, which includes constant monitoring of the ice and skaters, being aware of your surroundings, and having a strong understanding of emergency procedures. Stress the importance of being vigilant and ready to act swiftly when needed.

Discuss the importance of teamwork, open communication, and ensuring that all participants feel welcomed. You can mention encouraging friendly interactions among guests and staff, maintaining a positive demeanor, and being approachable.

Describe the importance of teamwork when it comes to maintaining the arena. You could emphasize your ability to multitask while keeping an eye on the ice, and how you would delegate tasks effectively if necessary to maintain cleanliness and order.

Share your passion for skating and the excitement of being in an energetic environment. Discuss any personal connections to the sport and the satisfaction of knowing that you contribute to creating enjoyable experiences for guests.

Talk about strategies like taking short breaks to maintain your energy, collaborating with teammates, and focusing on the positive experiences participants are having. Highlight any personal motivation you draw from the love for the sport or community.

Be honest about your availability, ensuring you stress your flexibility for nights, weekends, and holidays. Show that you are eager to fit into the team's schedule and highlight any specific days/times you may be unavailable.

Your answer should reflect your admiration for the organization’s community focus and successes, as well as how much you value creating safe, enjoyable experiences for skaters. You could also mention how excited you are to be a part of a team that shares common values.