HR Shared Services Coordinator

The Fresh Market & You:

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, memorable experience with exceptional, personal service. We’re looking for a new team member who strives for excellence and brings positive energy, commitment, and a “can-do” attitude to work every day. We value teamwork and celebrate our successes as a team and will value your contribution!

Added Benefits for choosing The Fresh Market Team:

• Team member discount up to 40%
• Health, Dental & Vision insurance available for individual, spouse, partner, and family.
• 401K contribution and match for part-time and full-time team members.
• Personal time off and additional time off purchase plans available
• And much more!

About the Position:

The Fresh Market currently has an opening for a Human Resources (HR) Shared Services Coordinator based at our Store Support Center located in Greensboro, NC.

Reporting to the Manager, HR Shared Services & Compliance, the role manages HR-related transactions, providing expertise on policies and processes, and ensuring efficiency and consistent experiences for team members and leaders through centralized support services. Thriving in a face-paced environment and enjoying problem solving, the HR Shared Services Coordinator maintains a high level of confidentiality and professionalism. The Fresh Market’s HR Shared Services team serves as a vital connection between HR functions, technology, and the broader organization, contributing to the overall success of The Fresh Market.

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What You'll Do:

• Serves as the primary point of contact for team members and leaders for inquiries related to HR policies and procedures.• Ensures timely resolution of team member inquiries, issues, and requests through effective communication channels and tracking systems. • Maintains service-level agreements and ensures adherence to timelines while delivering exceptional guest service.• Partners with HR business partners, Talent Acquisition, Employee Relations, and Training teams to ensure seamless service delivery.• Identifies trends and recommends process improvements based on data insights.• Analyzes current HR processes to identify opportunities for optimization and efficiency improvements.• Assists in implementation, testing and maintenance of HR systems, tools and programs supported by the HR Shared Services group.• Ensures adherence to local labor laws, regulations, and company policies.• Builds and maintains strong relationships at all levels of the organization.

Qualifications:

At a minimum, what you’ll need:

• HS Diploma. Bachelor’s degree in human resources, Business Administration or a related field is preferred.• 2+ years of experience in HR operations, shared services or related role.• Ability to manage difficult or emotionally charged conversations while maintaining professionalism. • Strong knowledge of HR systems and tools. (UKG, Navex or similar platforms preferred)• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).• Problem solving mindset with a focus on process improvement.• Excellent communication and interpersonal abilities and customer service skills.• Ability to manage multiple priorities in a fast-paced work environment.

REASONABLE ACCOMMODATIONS: Consistent with applicable laws, TFM will make reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to TFM. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

We are proud to be an Equal Opportunity Employer:

Qualified applicants will receive consideration for employment without regard race, color, creed, religion, age, sex, gender, sexual orientation, gender identity, pregnancy and related medical conditions, national origin, genetic information, uniformed service, veteran status, disability, or any other basis prohibited by federal or state law.

The statements in this job description are provided to describe the general nature and level of work expected in this role. While these statements include the essential functions of the job, they are not intended to be a complete list of all responsibilities, duties and skills required. As we work as a team, there may be times team members are needed to perform duties outside of their normal responsibilities based on business needs.