Billing Analyst

As a Billing Analyst at The Key, your main responsibilities will include maintaining billing accuracy, managing customer subscriptions, and resolving billing queries within set SLAs. You'll generate billing across multiple subsidiaries, ensure contract amendments are accurately accounted for, and collaborate with Revenue Operations and Sales teams to ensure smooth sales approvals.

The ideal candidate for the Billing Analyst position at The Key should possess a foundation level of Excel experience and strong English communication skills, both spoken and written. Attention to detail, organizational abilities, and a willingness to take ownership of tasks are crucial. While experience in Salesforce and Netsuite is a plus, a genuine interest in the role is equally valued.

While prior experience is beneficial, The Key values enthusiasm and a can-do attitude significantly for the Billing Analyst position. If you have a desire to work in a dynamic environment and can demonstrate attention to detail and strong organizational skills, we'd be excited to hear from you!

At The Key, Billing Analysts can expect a supportive and collaborative work environment. We prioritize work-life balance and employee development, ensuring that everyone feels valued. Additionally, we foster a fun and socially conscious workplace culture where team members can thrive and engage with one another.

To apply for the Billing Analyst position at The Key, you need to upload your CV and a covering letter that explains why you're a perfect fit for this role. Your covering letter should detail how your experience aligns with our needs and why you want to be a part of our mission in the education sector. Make sure to submit your application before the deadline!

In answering this question, focus on your specific experiences with billing processes, including any systems you may have used. Discuss your attention to detail and accuracy, emphasizing how you've ensured billing accuracy in past positions.

To effectively answer this question, share a specific example where you successfully resolved a challenging billing issue. Highlight your problem-solving skills and your ability to maintain professionalism while ensuring customer satisfaction.

Mention any relevant software tools you have experience with, such as Salesforce or Netsuite. If necessary, express your eagerness to learn new systems quickly, emphasizing your adaptability in a fast-paced environment.

When addressing this question, discuss your organizational techniques, such as using lists or software tools to manage deadlines and tasks. Provide examples of how you've successfully managed competing demands in previous roles.

Outline the importance of attention to detail and systematic processes in maintaining billing accuracy. Discuss strategies you've implemented in the past that helped improve accuracy and reduce errors.

Elaborate on your communication skills and your collaborative approach. Explain how you translate financial information into terms that non-financial managers can easily understand, fostering effective teamwork.

Express your commitment to continuous learning by mentioning specific resources you consult regularly, such as industry publications, online courses, or professional networks. Show your dedication to staying informed and improving your skills.

Share a specific example where you advocated for or implemented changes that positively impacted the billing process. Highlight the results and the skills you used to drive that change.

Describe your approach to identifying, reporting, and rectifying the error while maintaining transparency with the customer. Emphasize your professionalism and commitment to customer satisfaction.

In your response, express your passion for working within the education sector and align your values with those of The Key. Discuss how the company's commitment to socially conscious practices resonates with you and your career aspirations.