Collections Manager - To 90K - Leesburg, FL - Job 3462

As a Collections Manager at The Symicor Group, your key responsibilities will include managing the collection process for consumer loans, engaging in direct communication with borrowers, and collaborating with lenders to optimize collection strategies. You will also conduct skip tracing for harder-to-reach accounts and stay informed on relevant legal regulations affecting collections.

To qualify for the Collections Manager position with The Symicor Group, you should have a High School Diploma or equivalent, with an Associate's degree in Business Administration, Finance, or Accounting being preferred. Experience in collections, particularly with mortgage or commercial loans, along with a solid understanding of banking practices, will greatly enhance your candidacy.

A successful Collections Manager at The Symicor Group should possess strong communication skills, both verbal and written, with excellent telephone etiquette. Additionally, organizational skills, the ability to manage multiple priorities, and a high level of confidentiality are crucial in maintaining the integrity of the collections process. Computer literacy, particularly in Excel and Word, is also an important requirement.

The Collections Manager position at The Symicor Group is not a remote role; it requires you to work in-office, where you will engage with the team and collaborate closely on collection strategies and other bank activities.

The Collections Manager position at The Symicor Group offers a competitive salary of up to $90K per year, in addition to a solid benefits package that supports your overall well-being and professional growth.

In answering this question, focus on your specific roles and responsibilities in previous collection positions, emphasizing any strategies you utilized to recover debts. Highlight your understanding of the consumer loan landscape, giving examples of challenging situations and how you successfully resolved them.

Discuss your methods for skip tracing, including the tools or software you are familiar with, and explain your process for gathering information about borrowers. Providing examples of successful outcomes from these efforts will illustrate your resourcefulness in collecting debts.

Your response should demonstrate empathy and firmness. Stress the importance of building rapport with reluctant borrowers while employing fair yet assertive negotiation techniques. Giving examples of successful conversations will add credibility to your approach.

Explain your commitment to continual learning by discussing specific resources you utilize such as industry publications, training programs, or professional networks. Mention how you apply this knowledge in your previous collections positions to remain compliant and effective.

Use the STAR method (Situation, Task, Action, Result) to detail a specific case, illustrating the challenges faced, your approach to resolving the issue, and the positive outcome that resulted from your actions.

Discuss your organizational skills and any tools or techniques you use to prioritize tasks effectively. Emphasize time management, mentioning specific software or systems that help you stay on top of your workload.

Highlight your understanding of confidentiality and its importance in collections. Discuss policies or practices you adhere to and provide examples of how you have protected sensitive information in past roles.

Discuss how effective communication is essential in building trust with borrowers and facilitating successful resolutions. Share examples where your communication skills directly led to improved collection rates.

Express your enthusiasm for the position by reflecting on your alignment with The Symicor Group’s values and your desire to contribute to their success. Mention how your skills and experiences align with the job requirements.

Focus on your conflict resolution skills, emphasizing the importance of open communication and collaboration. Discuss how you would listen to the lender’s concerns, propose alternative strategies, and work towards a mutually beneficial resolution.