Program Manager (Healthcare & Epic Systems)

As a Program Manager at The Wilshire Group, your main responsibilities include overseeing the Project Welcome program, ensuring strategic alignment with executive goals, and coordinating efforts across several workgroups. You'll lead initiatives focused on enhancing patient experiences, manage accountability tools and risk mitigation plans, and create executive-level slide decks and updates for key stakeholders. Effective communication and collaboration are paramount, as you will partner closely with operational leaders across various departments.

To qualify for a Program Manager position at The Wilshire Group, you should have a bachelor's degree in healthcare or a related field, along with at least 5 years of Epic systems experience and leadership skills. Ideally, candidates will have experience managing a team of project managers and a preferred PMP certification, showcasing your commitment to project management excellence.

At The Wilshire Group, we prioritize the professional development of our team members. As a Program Manager, you will have access to opportunities that enhance your skills in project management and healthcare operations. We foster a culture of mentorship and collaboration, encouraging talented professionals to take initiative and reach their full potential in an inclusive environment.

Working as a Program Manager at The Wilshire Group means having a remote, flexible work environment that empowers you to collaborate with a team of experts dedicated to revenue cycle management. We emphasize professionalism, efficiency, and transparency, making it easier for you to align workgroup objectives with day-to-day operations while driving meaningful change in healthcare.

A successful Program Manager at The Wilshire Group can demonstrate collaboration by regularly facilitating meetings with project managers and interdepartmental stakeholders, ensuring clarity of scope and resource alignment. Utilizing effective communication tools, sharing updates, and employing risk mitigation strategies are key to maintaining team cohesion and driving projects forward successfully.

In your response, highlight specific projects where you've successfully implemented Epic systems, emphasizing your role in navigating challenges and delivering outcomes. Share metrics or improvements achieved to demonstrate the impact of your contributions.

Explain your approach to stakeholder management, including regular communication, expectation setting, and providing updates through structured reporting methods. Emphasize how you address concerns and incorporate feedback to maintain alignment.

Discuss your methodical approach to risk assessment, including identifying potential risks early, developing mitigation plans, and continuously monitoring project progress. Highlight any tools you've used to track risks effectively.

When answering, describe a specific instance where your leadership directly influenced project outcomes, detailing how you supported your team, provided guidance, and promoted a culture of accountability.

Outline key performance indicators (KPIs) you consider important, such as patient satisfaction, process efficiency, and adherence to timelines. Provide examples of how you've tracked and reported these KPIs in past roles.

Share your preferred communication channels and tools, discussing how you use them to promote transparency and keep all stakeholders informed on project progress and any arising challenges.

Emphasize your strategic thinking and organizational skills by discussing how you evaluate project timelines, dependencies, and team capacities to determine task priority effectively.

Discuss your reliance on data analytics to drive informed decisions, providing examples of how you’ve utilized data in past projects to adjust strategies and achieve desired outcomes.

Explain your conflict resolution strategy, emphasizing active listening and negotiation skills. Provide a specific example where you successfully facilitated a resolution that benefited the project.

Share your intrinsic motivations for working in healthcare, whether it's the impact of improved processes on patient care or the challenge of managing diverse teams. Personalize it with a story or experience that underscores your passion.