Private Duty Nursing Scheduling Coordinator - job 1 of 3

As a Private Duty Nursing Scheduling Coordinator at Phoenix Home Care and Hospice, your main responsibilities will include coordinating the schedules for our dedicated nursing staff, continuously communicating with both nurses and families to ensure everyone is well-informed about care schedules, conducting nurse interviews, verifying authorizations, and monitoring the effectiveness of the scheduling process. Your organizational skills will be vital in maintaining smooth operations and providing the best care possible.

To qualify for the Private Duty Nursing Scheduling Coordinator position at Phoenix Home Care and Hospice, applicants should have experience in an office environment, familiarity with medical terminology, and effective use of scheduling software and technology. Previous scheduling experience is a plus, along with strong computer proficiency, attention to detail, and the ability to thrive under pressure. Strong interpersonal skills and a compassionate approach to communication are key.

Phoenix Home Care and Hospice offers a comprehensive benefits package for the Private Duty Nursing Scheduling Coordinator role, including multiple major medical plans (medical, dental, vision), a robust 401K plan, life insurance options, paid time off for vacations, sick leave, and public holidays. Additionally, the organization supports training and development initiatives, and promotes a positive workplace culture focused on compassion and teamwork.

The work schedule for the Private Duty Nursing Scheduling Coordinator at Phoenix Home Care and Hospice is Monday through Friday from 8 am to 5 pm. This consistent schedule allows for a balanced work-life dynamic, making it easier to manage your personal commitments while making a significant difference in the lives of our clients.

A Private Duty Nursing Scheduling Coordinator plays a crucial role in patient care at Phoenix Home Care and Hospice by ensuring that the right nurse is assigned to each patient as needed. Through effective scheduling and communication with both families and nursing staff, the coordinator helps facilitate seamless care delivery, ensuring clients receive timely and compassionate assistance.

Effective prioritization requires understanding the needs of both the nursing staff and the patients. I would assess workload, critical patient needs, and staff availability, utilizing scheduling software to efficiently allocate shifts while ensuring that communication remains transparent with all parties.

In a previous role, I encountered a situation where two nurses were double-booked for the same patient. I communicated with both nurses to understand their constraints and quickly rearranged the schedule, ensuring that a relief nurse could step in, while also keeping the patient informed throughout the process.

Clear communication is key. I utilize a combination of follow-up calls, emails, and scheduling software alerts to keep everyone informed. Furthermore, I ensure to listen actively to any concerns or questions from both nurses and families to build trust and rapport.

I maintain my composure by prioritizing tasks and staying organized. Utilizing checklists and real-time software updates helps me manage my workload efficiently. When under pressure, I focus on the immediate tasks at hand while ensuring that no detail is overlooked.

Having worked in healthcare, I'm familiar with medical terminology which aids in understanding the specific needs of patients and coordinating care accordingly. This knowledge helps ensure that the correct types of nursing staff are assigned to the appropriate cases.

I admire Phoenix Home Care and Hospice's commitment to compassionate care and support for both clients and staff. The values align with my personal beliefs, and I'm passionate about enhancing the quality of care delivered by coordinating effective nursing schedules.

I ensure compliance by double-checking all authorizations before scheduling appointments and by keeping up-to-date records. Regular communication with families and nursing staff is essential to verify that all necessary authorizations are in place before proceeding.

In my previous position, I utilized a comprehensive scheduling software that allowed for real-time updates and notifications. I would input nursing staff availability and patient needs into the system, enabling us to quickly adjust to changes or emergencies, thus optimizing care.

Essential qualities include exceptional organizational skills, strong communication abilities, compassion, and a detail-oriented mindset. The ability to multitask and remain calm under pressure is also vital in ensuring proper care and efficient scheduling.

Building relationships begins with open communication and being approachable. I strive to create an environment where nurses feel valued and heard by being responsive to their needs and concerns, which enhances teamwork and job satisfaction.