Business Office Manager Skilled Nursing or Long Term Care Experience Required

As a Business Office Manager at Thrive of Lake County, your primary responsibilities will revolve around managing billing processes, ensuring compliance with state and federal regulations, participating in leadership meetings, and overseeing the collection of revenue. You will also liaise with various departments to facilitate smooth operations and maintain accurate records.

To be eligible for the Business Office Manager position at Thrive of Lake County, candidates should have a minimum of two years of experience in Business Office Management specifically within a Skilled Nursing facility. Familiarity with Illinois Medicaid and proficiency in Point Click Care software are strongly preferred.

Important qualifications for the Business Office Manager role at Thrive of Lake County include strong multitasking abilities, exceptional communication and organizational skills, and a solid understanding of Medicare, Medicaid, and private insurance processes. Knowledge of nursing home guidelines and experience in fostering team collaboration is also essential.

At Thrive of Lake County, the work environment is supportive and collaborative, focused on teamwork and compassionate care. You'll be amongst dedicated professionals who strive to make a difference in the lives of residents while ensuring a positive working atmosphere for all staff members. Our culture promotes growth and development.

Business Office Managers at Thrive of Lake County enjoy a generous benefits package that includes competitive wages, health, dental, and vision insurance, a 401K plan with employer matching, paid time off, complimentary high-performance uniforms, and unique perks like discounts at our on-site restaurant. We value our team members and their well-being.

When preparing to answer this question, highlight specific billing procedures you've managed, such as collections from Medicare or Medicaid. It's beneficial to share any systems or software you’ve used and how your efforts improved efficiency or accuracy in the billing process.

In your response, demonstrate your understanding of relevant regulations and your methods for keeping up to date with changes. Discuss your experience in training staff on compliance issues and any audits or evaluations you've conducted to maintain standards.

Talk about your time management skills and tools you rely on to prioritize tasks. It could include using digital calendar apps, creating task lists, or delegating responsibilities. Examples of situations where you successfully managed competing priorities will strengthen your answer.

Share your approach to conflict resolution, emphasizing open communication and empathy. Provide an example where you successfully mediated a situation, demonstrating your skills in diplomacy and problem-solving.

Discuss your proficiency with Point Click Care, including training you've undergone or specific tasks you've completed. Highlight how using such software has positively impacted your previous work, especially regarding documentation and financial tracking.

Your answer should reflect a realistic understanding of the role's challenges. Discuss aspects like ensuring timely collections, maintaining compliance, or overseeing data accuracy. Sharing how you've successfully navigated these challenges in past roles will showcase your capability.

Outline your experience with financial tracking methodologies, such as key performance indicators (KPIs) or financial reports. Describe strategies you’ve employed in the past to analyze data and implement change based on findings.

Focus on your training experience in your response. Discuss methods you employ, such as hands-on training, providing resources, or utilizing shadowing opportunities. Mention any successful training initiatives you’ve led that enhanced team performance.

In answering this question, express your passion for helping others and making a difference in the lives of residents. Share personal anecdotes or experiences that inspired you to choose a career in healthcare, particularly in Long Term Care or Skilled Nursing.

Describe your familiarity with the admissions process, highlighting your attention to detail in paperwork and compliance. Share specific steps you take to ensure accurate completion and how you communicate with incoming residents or their families to facilitate a smooth transition.