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NetSuite Technical Administrator

Who We Are

Tomorrow is a multi-service business accelerator for fashion brands. The Group helps brands to develop and achieve sustainable growth through a fully integrated service offering that includes investment, sales and distribution, consultancy and production. Tomorrow is led by CEO Stefano Martinetto and Chief Revenue Officer Giancarlo Simiri, which they acquired in 2011, with a vision to champion and foster entrepreneurial creativity within the fashion industry. The Group now has a carefully curated portfolio of emerging and established talent, across premium and contemporary menswear, womenswear and accessories, each working with one or more of Tomorrow’s integrated services. Tomorrows headquarter is in London with offices and showrooms in London, Milan, Paris, New York and Hong Kong. It currently employs 200+ people across three continents.

Role and Responsabilities

The role will see the successful candidate join the IT team as a NetSuite administrator. The candidate will report to the NetSuite Team Manager and will work both alone and as part of a project team.

The role will require the user to maintain, develop and support automations and integrations within the NetSuite ERP system and associated integration platforms.

Daily activities will include:

• Design, build, test and deploy customizations in NetSuite, leveraging SuiteScript, Workflows & Custom Records

• Lead the implementation and support of system integrations to/from NetSuite

• Troubleshoot and resolve process, application and functional issues

• Technical & general user support and training, liaising with multiple departments

• General NetSuite administration & BAU duties

Requirements:

• More than 3 years of experience on NetSuite at an administrator level (OneWorld preferred)

• Experience working in technical helpdesk or support roles

• Comfortable working with SuiteScript to resolve business issues & improve processes

• Integration experience (REST, SOAP), iPaaS (e.g. Celigo/Boomi) experience a plus

• Maintain up-to-date knowledge of NetSuite functionality, customisation and integration

• Fully confident supporting all aspects of O2C, P2P and R2R

• Experience working with data import processes and migration

• Comfort in creating and testing processes, documentation development and end user training

• Fluent in English and Italian is mandatory.

Preferred Skills

• Detail oriented and curious; able to self-motivate, organise and prioritise

• Able to balance technical skills with business knowledge to transform user needs into functional and technical requirements

• Excellent verbal and written skills; able to communicate with users at all business levels

What we Offer

Type of contract: Permanent contract in accordance with the CCNL applied in the company (Terziario-Confcommercio).

Salary: to be determined according to the candidate's experience.

Daily meal vouchers valued at 8 euros for each day worked. 

Possibility of Smart Working.

Placement in an international, meritocratic, and fast-growing environment.

Start date: as soon as possible.

In accordance with the European General Data Protection Regulation 679/2016 and the new Privacy Code 101/2018 et seq. mm. we inform candidates that their data will be processed for the purposes of selection and eventual inclusion in the Tomorrow Group workforce, where applicable.

The advertisement is intended for both sexes in accordance with Legislative Decree No. 216 of 9 July 2003 / Implementation of Directive 200/78/EC for equal treatment in employment and occupation.

What You Should Know About NetSuite Technical Administrator, Tomorrow

At Tomorrow, we're on the lookout for a talented NetSuite Technical Administrator to join our dynamic IT team. As a part of our multi-service business accelerator for fashion brands, you’ll be essential in maintaining and enhancing our NetSuite ERP system, working closely with both project teams and individual tasks. Your daily routine will be varied and engaging, featuring the design and deployment of customizations using SuiteScript and workflows, as well as implementing system integrations that streamline our operations. You'll also be responsible for troubleshooting application issues and providing technical support and training to different departments. We value your proactive approach to problem-solving, and your ability to communicate effectively will go a long way in our vibrant workplace. With over 200 creative minds spread across continents, you will play a vital role in supporting Tomorrow's growth and commitment to nurturing entrepreneurial talent in the fashion industry. Your experience in NetSuite administration, specifically OneWorld, along with your fluency in both English and Italian, will be crucial to your success in this role. If you're detail-oriented and passionate about transforming business needs into technical solutions, we would love for you to bring your skills to Tomorrow!

Frequently Asked Questions (FAQs) for NetSuite Technical Administrator Role at Tomorrow
What are the main responsibilities of a NetSuite Technical Administrator at Tomorrow?

As a NetSuite Technical Administrator at Tomorrow, you will be responsible for designing, building, testing, and deploying custom solutions in NetSuite. You will lead the implementation of integrations, troubleshoot issues, provide user support, and conduct training across various departments. Your role will ensure that the NetSuite ERP system operates efficiently to meet the needs of our business.

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What qualifications do I need to become a NetSuite Technical Administrator at Tomorrow?

To be considered for the NetSuite Technical Administrator position at Tomorrow, you should have over 3 years of experience in NetSuite administration, particularly with OneWorld. A strong background in tech support roles, SuiteScript proficiency for process improvement, and integration experience with tools like Celigo or Boomi are essential. Being fluent in English and Italian is also mandatory.

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What does the day-to-day work look like for a NetSuite Technical Administrator at Tomorrow?

Daily activities for a NetSuite Technical Administrator at Tomorrow involve various tasks, including designing customizations, leading system integrations, troubleshooting issues, and providing user support. You’ll work collaboratively with different departments, ensuring they are equipped with the tools and knowledge to effectively utilize the NetSuite ERP system.

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How can a NetSuite Technical Administrator contribute to Tomorrow's goals?

A NetSuite Technical Administrator can significantly contribute to Tomorrow's goals by enhancing the functionality of the NetSuite ERP system, thus improving processes like O2C, P2P, and R2R. By effectively addressing user needs and implementing integrations, you can help drive efficiency and support the sustainable growth of the fashion brands we work with.

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What benefits can I expect when working as a NetSuite Technical Administrator at Tomorrow?

Working as a NetSuite Technical Administrator at Tomorrow comes with a range of benefits including a permanent contract, a competitive salary based on experience, daily meal vouchers, and the possibility of smart working. You’ll be part of an innovative, international team that values meritocracy and provides opportunities for personal growth and professional development.

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Common Interview Questions for NetSuite Technical Administrator
Can you explain your experience with SuiteScript as a NetSuite Technical Administrator?

In responding to this question, focus on specific examples from your previous roles where you leveraged SuiteScript to resolve business issues or improve processes. Highlight any customizations you’ve developed and the impacts they had on operational efficiency.

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How do you approach troubleshooting issues within NetSuite?

When answering this, discuss your systematic approach to identifying the root causes of issues. Mention the tools you use, such as logs or user feedback, and the importance of clear communication with stakeholders during the troubleshooting process.

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What experience do you have with system integrations related to NetSuite?

Share your hands-on experience with various integration projects, specifying the tools used (like REST or SOAP) and how those integrations enhanced data flow or process efficiency. Discuss any challenges faced during these integrations and how you overcame them.

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Describe how you maintain up-to-date knowledge of NetSuite functionality.

Mention how you stay current on NetSuite updates and functionalities, such as participating in webinars, joining user groups, or engaging with the NetSuite community. Emphasize your commitment to continuous learning and applying new knowledge to enhance your role.

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What does good user support look like in your view?

You could define good user support as being proactive, responsive, and thorough. Explain how you communicate clearly, take the time to understand user needs, and follow up to ensure that issues are resolved satisfactorily.

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Can you give an example of a successful project you've led as a NetSuite Administrator?

When addressing this question, recount a project that exemplifies your leadership and technical skills. Highlight your role in the project’s initiation, development, implementation, and the positive outcomes it achieved, along with any metrics that illustrate success.

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How do you prioritize tasks when managing multiple projects?

Discuss your methods for assessing project urgency and importance, using tools or methodologies like agile or Kanban to manage your workload effectively, ensuring deadlines are met without sacrificing quality.

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How do you approach documentation while working on NetSuite?

Explain how you ensure comprehensive and clear documentation of processes, customizations, and user guides. Emphasize the importance of documentation in knowledge transfer and support for end users.

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What steps do you take to ensure successful data migration within NetSuite?

Outline a systematic approach to data migration, including planning, testing, and validating the data. Mention the importance of ensuring data integrity and minimizing disruptions during the migration process.

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How would you handle a situation where users require training on NetSuite?

Describe your approach to user training, emphasizing tailoring sessions to meet varying skill levels. Highlight the importance of creating engaging and informative training materials that empower users to maximize their use of NetSuite.

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Full-time, remote
DATE POSTED
March 18, 2025

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