Credit Controller

About us:

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. 

Great journeys start with Trainline 🚄 

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, and affordable as it should be. 

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. 

💻 Credit Controller 📍 Edinburgh (Hybrid, 40% in office) 💸 £30,000 - £32,000 + Benefits

We are looking for an experienced Credit Controller to take ownership of accurate and effective management of our B2B client accounts across our sales ledgers for our UK & International businesses, ensuring debt chasing procedures are followed, credit risk is monitored & reviewed, and multi-currency sales receipts are allocated daily to ensure timely revenue collection.

You will work closely with our Commercial, Data and Trainline Partner Solutions teams as well as external clients and stakeholders. Strong communication skills are essential as you’ll be delivering a high standard of service in a fast paced, customer focus environment.  With a Continuous Improvement mindset, you will be able to use your initiative to ensure SLAs are met and you deliver an efficient credit control service to all customers.

Responsibilities

• Maintain Sales Ledgers, contact customers with overdue debts, sales receipt allocation, weekly Direct Debit collections, issue reminders, client reconciliations and ensure timely revenue collection

• Evaluate and assess the creditworthiness of new and existing clients through credit checks and payment history

• Generate invoices, oversee accounts, collaborate with departments to resolve billing issues

• Creation of new client accounts and maintenance of existing accounts in Finance and Biling Systems

• Ensure credit control policies and procedures are followed and reviewed with a Continuous Improvement mindset to minimise credit risk

• Maintain positive relationships with internal & external customers while effectively mitigating credit risks, ensuring timely collections and providing excellent customer service

• Coordinate and collaborate with Finance colleagues and other departments such as Commercial, Data and Trainline Partner Solutions to handle and resolve all Accounts Receivable/ Billing related matters appropriately

• Ownership of Accounts Receivable Month End close procedures, produce Aged Debtors, credit risk/ exposure and ad-hoc reporting as required

• Maintain mailboxes and ensure all correspondence is responded to within SLA

• Involvement with system and process improvements, feeding into our ongoing Finance Transformation project

• Other ad-hoc finance tasks as required

Experience

• Minimum 2 years’ experience in credit control, managing credit risk and credit limits

• Strong Microsoft Office experience, particularly Word and Excel

• Exceptional attention to detail and accuracy in data entry and documentation

• Excellent communication skills

• Well organised and able to manage own workload to meet deadlines

• Ability to work confidently, independently and within a team environment

• Good working knowledge of monthly accounting cycles

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, extra festive time off, and excellent family-friendly benefits. 

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! 

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: 

• 💭 Think Big - We're building the future of rail 

• ✔️ Own It - We focus on every customer, partner and journey 

• 🤝  Travel Together - We're one team 

• ♻️ Do Good - We make a positive impact 

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!