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Job details

Pre-Reg Coordinator

Employment Type:

Full time

Shift:

Description:

Directly responsible for the daily operational activities necessary to assure that all functions of Patient Access are performed in the most efficient and effective manner, to promote public relations by being friendly, professional and respectful. Greets patients and family members, obtains, and verifies demographic, clinical, financial, and insurance information during the (pre)-registration process, accepts point of service payments or provides guidance for payment options, and clears the patient for service delivery.

As part of ongoing, on-the-job performance evaluation, colleagues will be expected to achieve pre-determined productivity standards and quality scores through periodic performance reviews.

A.   Licensure/Certification/Registration:  HFMA CRCR certification preferred.

B.   Education:  High school diploma or an equivalent combination of education and experience.  Associate degree in Accounting or Business Administration highly desired;

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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What You Should Know About Pre-Reg Coordinator, Trinity Health

Are you looking for an exciting opportunity to make a real difference in healthcare? Join Trinity Health as a Pre-Reg Coordinator in Athens, Georgia! In this full-time role, you’ll be at the forefront of patient access, responsible for ensuring that all operational activities run smoothly and efficiently. You will greet and assist patients and their families, verifying essential demographic, clinical, financial, and insurance information during the pre-registration process. Your friendly and professional demeanor will help us promote exceptional public relations and deliver quality healthcare services. Additionally, you’ll handle point of service payments and guide patients with their payment options, playing a pivotal role in clearing them for service delivery. At Trinity Health, we are committed to fostering a diverse workplace where everyone feels included and valued. We respect various backgrounds and experiences as we believe they enable us to serve our communities better. If you have a high school diploma or equivalent, with an associate degree in Accounting or Business Administration being highly desired, we would love to see you thrive in this role. Don’t miss this chance to grow your skills and contribute to our mission in one of the largest not-for-profit, Catholic healthcare systems in the nation. Join us and become a part of our passionate team dedicated to delivering compassionate care!

Frequently Asked Questions (FAQs) for Pre-Reg Coordinator Role at Trinity Health
What are the responsibilities of a Pre-Reg Coordinator at Trinity Health?

As a Pre-Reg Coordinator at Trinity Health, your responsibilities primarily include managing daily operational activities for patient access. You will greet patients, verify their personal and insurance information, process point of service payments, and ensure that patients are cleared for service delivery. Your role is crucial in maintaining efficiency and promoting a welcoming atmosphere for patients and their families.

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What qualifications do I need to become a Pre-Reg Coordinator at Trinity Health?

To become a Pre-Reg Coordinator at Trinity Health, you should have a high school diploma or an equivalent educational background. While a certification like HFMA CRCR is preferred, having an associate degree in Accounting or Business Administration can greatly enhance your application. Previous experience in healthcare or patient access can also be beneficial.

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What is the work environment like for a Pre-Reg Coordinator at Trinity Health?

The work environment for a Pre-Reg Coordinator at Trinity Health is fast-paced and supportive. You will work as part of a team focused on providing exceptional patient care and fostering a friendly atmosphere. Diversity and inclusion are integral to our work culture, ensuring that all employees feel valued and empowered.

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Is training provided for the Pre-Reg Coordinator position at Trinity Health?

Yes, Trinity Health provides comprehensive training for Pre-Reg Coordinator positions. This includes on-the-job training where you will learn about operational procedures, patient interaction techniques, and the necessary software tools to excel in your role, preparing you for your responsibilities and helping you achieve productivity standards.

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How can I excel in my role as a Pre-Reg Coordinator at Trinity Health?

To excel as a Pre-Reg Coordinator at Trinity Health, focus on developing excellent communication and interpersonal skills. Being friendly and professional is essential in building rapport with patients. Strive to meet the set productivity standards and quality scores by staying organized, attentive to detail, and continuously seeking feedback to improve your performance.

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Common Interview Questions for Pre-Reg Coordinator
Can you describe your experience in patient registration or access?

When answering this question, detail your previous roles related to patient registration. Highlight specific tasks you performed, such as verifying insurance information or managing patient interactions, and how these experiences prepared you for the Pre-Reg Coordinator position at Trinity Health.

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How do you manage stressful situations with patients?

Employ a calm demeanor and showcase your problem-solving skills. Discuss strategies such as active listening, empathizing with patients to understand their concerns, and working efficiently to resolve issues, demonstrating how these approaches can lead to positive outcomes.

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What would you do if a patient is unhappy with their registration experience?

Address this by explaining your commitment to excellent customer service. Provide an example of how you would listen to their concerns, apologize for any inconvenience, and take actionable steps to rectify the situation while ensuring a positive experience moving forward.

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What tools or software are you familiar with in patient access?

Discuss any relevant software you have used, such as electronic health record (EHR) systems or scheduling software. If you are unfamiliar with specific tools used at Trinity Health, express your willingness to learn quickly and adapt to new technologies.

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How do you ensure accuracy while handling patient data?

Emphasize the importance of attention to detail in your work. Mention techniques you use to double-check information, such as verifying data as you input it and establishing a routine for reviewing registrations to identify any discrepancies before finalizing them.

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What motivates you to work in healthcare?

Share your passion for helping others and making a positive impact in their lives. You could also align your response with Trinity Health’s mission and values, showcasing how they resonate with your own personal ethos and professional aspirations.

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Describe a time when you had to work as part of a team.

Illustrate your role in a team scenario, focusing on the contributions you made and how collaboration led to a successful project or outcome. Highlight your ability to adapt and support team members, demonstrating qualities that align with Trinity Health’s emphasis on teamwork.

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How do you stay organized in a fast-paced environment?

Discuss specific methods you use to prioritize tasks and manage your time effectively, such as creating to-do lists, using scheduling tools, and maintaining a tidy workspace. Provide an example of when these strategies helped you handle a busy period successfully.

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How would you handle a situation where you do not know the answer to a patient inquiry?

It's important to convey that you would remain calm and professional. Emphasize your ability to research or consult with colleagues to find answers and assure the patient that you will follow up with them promptly once you have the needed information.

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What do you know about Trinity Health's commitment to diversity and inclusion?

Prepare to discuss Trinity Health's initiatives regarding diversity and inclusion. Express your appreciation for how these values enhance healthcare delivery and explore ways in which you could contribute to creating a welcoming environment for patients and staff alike.

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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Customer-Centric
Social Impact Driven
Rapid Growth
Maternity Leave
Paternity Leave
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Holidays
Paid Time-Off

We, Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

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Full-time, on-site
DATE POSTED
March 30, 2025

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