Phlebotomy Technician III - job 1 of 2

As a Phlebotomy Technician III at Novant Health, your primary responsibilities include performing all collection procedures with accuracy, monitoring the phlebotomy staff for quality and efficiency, and ensuring adherence to policies and procedures. You'll also play a vital role in training and orienting new personnel on laboratory equipment and software, ensuring that everyone is equipped to provide the best care possible.

To apply for the Phlebotomy Technician III position at Novant Health, you must have at least a High School Diploma or GED. Additionally, a certification from recognized organizations such as ASCP, ASPT, AMT, or NHA is required. Although three years of relevant phlebotomy experience is preferred, your commitment to delivering exceptional patient care is key.

At Novant Health, the professional growth of our Phlebotomy Technician III team members is a top priority. We offer continuous training, mentoring opportunities, and resources to keep you updated on current medical practices and technology. The culture at Novant Health encourages collaboration, making it easier for you to learn from experienced colleagues while contributing your unique skills.

Essential skills for a Phlebotomy Technician III at Novant Health include a comprehensive understanding of medical terminology, the ability to communicate effectively with medical staff, and skill in developing quality assurance measures. You should also be adept at managing emergency situations calmly, working independently, and building effective working relationships with patients and team members.

The work schedule for a Phlebotomy Technician III at Novant Health is from 7:30 PM to 7:30 AM on Fridays through Sundays. This unique schedule offers you the opportunity to work in a quieter environment, potentially leading to fulfilling connections with patients and a less hectic workflow.

To ensure high-quality blood sample collections, I adhere strictly to protocols and guidelines established by both Novant Health and governing bodies. This includes proper patient identification, using sterile techniques, and promptly labeling samples to avoid any confusion or contamination.

When dealing with difficult patients, I approach the situation with empathy and patience. I listen to their concerns to understand their apprehensions and explain the process thoroughly to alleviate anxiety. This technique often helps establish trust and comfort.

In an emergency, my first response would be to ensure the patient's safety by calling for help if necessary, while calmly managing the situation. I've been trained to maintain composure and execute relevant protocols to address emergencies effectively.

I ensure compliance with safety protocols by staying current on best practices and continuously following established guidelines. I verify that all necessary equipment is sterile and functional, and I’m diligent about documenting processes and outcomes as required.

One time, I had the opportunity to train a new technician on our lab equipment. I started by demonstrating proper usage and gradually involved them in hands-on practices while providing constructive feedback. This method not only facilitated their learning but also fostered a comfortable learning environment.

I am motivated by the fact that what I do directly contributes to patient care and outcomes. Knowing that my expertise can provide accurate results and aid in diagnosis pushes me to excel in my role continually.

I keep my phlebotomy skills updated by attending workshops, participating in training sessions organized by Novant Health, and engaging with professional organizations in the field. This ongoing education allows me to remain informed about new techniques and technologies.

In the event of an error, my first step is to remain calm and assess the situation thoroughly. I follow protocol by informing my supervisor and documenting the error accurately. I believe learning from mistakes is crucial in improving future outcomes.

During busy shifts, I prioritize my workload by assessing all tasks and identifying urgent needs. Effective communication with my team members helps ensure we maintain efficiency while delivering the best patient care.

Yes, I have worked with diverse patient populations, which has taught me the importance of cultural sensitivity and effective communication. Tailoring my approach to accommodate various backgrounds improves patient experiences and enhances the care we provide.