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Internal Communications Specialist

 

The Internal Marketing & Communication specialist will forecast, develop and implement marketing and communication strategies that support all Engagement initiatives.

WHAT YOU WILL BE DOING

• Using the events calendar to forecast upcoming marketing needs• Scheduling meetings with Events/Uzone and Community to discuss upcoming Marketing requests• Creating Marketing assets for events, vendors, designing website pages and creating digital flyers. • Creating content docs based on teams marketing needs and requests• Creating tasks to start the Marketing process• Reviewing marketing assetso Ensuring all proper assets have been requested and designed accordinglyo Ensuring that all content aligns with overall communication strategy• Noting necessary edits and working with the team to update any changes• Continuously updating Marketing content documents to reflect final needs/asks• Downloading final assets into designated folders.• Working closely with Engagement Content Specialist to schedule out UZone news postings• Saving Marketing templates and making additional edits and updates to assets if needed using Adobe suite• Creating layouts/ maps to scale for Engagement initiatives using Adobe SuiteCOMMUNICATION:• Forecasting communication needs for upcoming events, initiatives, and launches• Scheduling meetings with Events/Uzone and Community teams to create and review outgoing communication• Creating communication plans for major events and initiativesQUALTRICS:• Updating all active contact list in Qualtrics (weekly)• Creating registration surveys and dashboards for upcoming events• Monitoring Qualtrics surveys and communicating registration progress with the appropriate teamsInternal Communications Specialist Job Description• Pulling reports from Qualtrics to determine missing RSVP’s and needed metricsPRINTING:• Printing new name plates for team members based on requests• Managing plotter paper and ink inventory to re-order as needed• Printing A-frames and plotter signage for upcoming events/ initiatives• Preparing and organizing CSV files for data merge name tags• Communicating production timelines and printing costs with vendorsMISCELLANEOUS:• Organizing reports for major event fulfillment and distribution needs• Communicating needs with fulfillment company based on event type• Coordinating distribution and fulfillment plans for major events (HP, fair, kids day, campe, etc.)• Executing event distribution and fulfillment

WHAT WE NEED FROM YOU

  • Bachelors Degree in Marketing, Communications, or related field
  • 2+ years in a Marketing or as a Junior Designer.
  • • 2+years’ experience in Adobe Illustrator
  • Advanced Excel experience and ability to merge and pivot data
  • Experience Qualtrics with data and dashboards
  • Excellent writing and communication skills
  • Events or Event Management experience
  •  Ability to multi-task
  •  Work well under tight deadlines
  •  Adaptable to change and quick turnaround times.
  • Great client service focused attitude

THE PLACE & THE PERKS

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi

DISCLAIMER

All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting “Apply for this job online” you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

Average salary estimate

$60000 / YEARLY (est.)
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$50000K
$70000K

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What You Should Know About Internal Communications Specialist, United Wholesale Mortgage

If you're a dynamic professional with a passion for communication, UWM is excited to welcome you as an Internal Communications Specialist in Pontiac! In this vibrant role, you'll have the opportunity to forecast, develop, and implement marketing and communication strategies that are integral to our Engagement initiatives. Picture yourself using our events calendar to anticipate marketing needs and coordinating with various teams. Whether it's designing striking marketing assets for events or creating communication plans for major launches, your creativity will shine. You'll be hands-on with Adobe Suite and Qualtrics, designing everything from digital flyers to registration surveys. Plus, being part of a workplace that values its people, you can look forward to a supportive environment that encourages personal and professional growth. We believe in providing perks like paid time off, comprehensive health benefits, and even a state-of-the-art fitness center, all while fostering an inclusive atmosphere where everyone feels empowered to be their true self. Join us at UWM, where making the dream of home ownership possible for more Americans is just the beginning of your impactful journey.

Frequently Asked Questions (FAQs) for Internal Communications Specialist Role at United Wholesale Mortgage
What are the key responsibilities of the Internal Communications Specialist at UWM?

The Internal Communications Specialist at UWM plays a vital role in forecasting and developing marketing strategies that support Engagement initiatives. Key responsibilities include coordinating marketing needs with team schedules, creating compelling marketing assets, and managing communication plans for events and launches. This role requires a creative mind, excellent writing skills, and proficiency in design tools like Adobe Suite and analytics platforms like Qualtrics.

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What qualifications are needed for the Internal Communications Specialist position at UWM?

To excel as an Internal Communications Specialist at UWM, candidates should possess a Bachelor's degree in Marketing, Communications, or a related field, along with at least 2 years of experience in marketing or as a Junior Designer. Proficiency in Adobe Illustrator and advanced skills in Excel, including data merging and pivoting, are crucial. Excellent communication skills and a customer service-oriented attitude are essential for success in this role.

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What tools and software should an Internal Communications Specialist at UWM be familiar with?

An Internal Communications Specialist at UWM should be well-versed in various tools and software including Adobe Suite for designing marketing assets, and Qualtrics for managing surveys and registration data. Familiarity with advanced Excel functions is also necessary, as the role involves data manipulation and reporting. Comfort with multi-tasking in a deadline-driven environment is key for success.

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How does UWM support career development for Internal Communications Specialists?

UWM is committed to fostering a culture of continuous improvement and career development. For Internal Communications Specialists, the company offers paid training and development programs to enhance skills and advance careers. Additionally, the supportive work environment encourages mentorship and growth, helping team members realize their full potential.

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What perks can I expect when working as an Internal Communications Specialist at UWM?

As an Internal Communications Specialist at UWM, you can enjoy a variety of perks including Paid Time Off after just 30 days, access to premium health benefits, a wellness area with in-house services, and a large fitness center. You'll also find fantastic on-campus dining options and discounts on mortgages and local businesses. UWM truly values its team members and strives to create a positive work-life balance.

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Common Interview Questions for Internal Communications Specialist
Can you describe your experience with creating marketing materials in your previous roles?

When answering, focus on specific projects where you designed marketing materials. Highlight your use of design tools, such as Adobe Illustrator, and discuss your process from brainstorming concepts to implementation and gathering feedback. Sharing measurable outcomes, like increased event attendance or engagement, will demonstrate your impact.

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How do you prioritize tasks when managing multiple marketing requests?

To effectively handle multiple requests, I prioritize based on deadlines, alignment with larger company goals, and urgency. Utilizing tools like a task management system or shared calendar helps me visualize deadlines. I'll also communicate with stakeholders to ensure alignment on priorities and adjust as needed while maintaining clarity.

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What strategies would you use to facilitate communication between the marketing team and other departments?

I believe clear communication is essential for collaboration. I would schedule regular check-ins and use collaborative tools for transparency and alignment. Additionally, creating clear communication plans for each project will ensure everyone is on the same page and understands their roles within the larger strategy.

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Describe a time when you had to adapt quickly to a change in project requirements.

When discussing this, highlight a specific instance where you faced unexpected changes, explaining how you assessed the new requirements and adjusted your plan. Emphasize your problem-solving skills and how you communicated with your team to ensure a smooth transition.

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What role does data play in your marketing plans?

Data is critical in shaping effective marketing strategies. By analyzing past performance metrics, I can identify trends and optimize future campaigns, ensuring we reach our target audience effectively. I particularly enjoy using tools like Qualtrics to track engagement and gain insights that guide our decisions.

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How do you ensure brand consistency across all marketing materials?

Ensuring brand consistency begins with a comprehensive understanding of the brand guidelines. I routinely refer to these guidelines during the design process and use project management tools to keep track of revisions and approvals. Regular reviews with the team also help maintain a cohesive brand identity.

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What experience do you have in event management?

Share specific examples of events you've managed, detailing your role in the planning, execution, and follow-up. Discuss how you coordinated with various departments, managed timelines, and ensured a seamless experience for attendees, as well as ways you measured success post-event.

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How do you handle feedback on your marketing content?

Feedback is crucial for growth and improvement. I welcome constructive criticism and view it as a valuable opportunity. My approach includes actively listening to feedback, asking clarifying questions, and implementing suggested changes while maintaining the core message of the marketing content.

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What are your strategies for keeping up with the latest trends in marketing and communications?

I stay current by following industry-related blogs, participating in webinars, and connecting with professionals in the field through networking. Additionally, I devote time to attending workshops and conferences, which provide insights into new tools and trends that can enhance our communication strategies.

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Why do you want to work for UWM as an Internal Communications Specialist?

Express your admiration for UWM’s commitment to people and community, highlighting their innovative approach and supportive work culture. You could mention how the role aligns with your skills and interests, and express eagerness to contribute to an organization that values its team members and strives for excellence in its communications.

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Full-time, on-site
DATE POSTED
March 30, 2025

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