Community Manager (Remote)

United States

About BuzzFeed, Inc.

BuzzFeed, Inc. (Nasdaq: BZFD) is home to the best of the internet with a mission to spread joy and truth. Across entertainment, news, food, pop culture, and commerce, our brands drive conversation and inspire what audiences watch, read, and buy now — and into the future. Born on the internet in 2006, BuzzFeed, Inc. is committed to improving it: providing trusted, quality, brand-safe entertainment to hundreds of millions of people; making content on the internet more inclusive, empathetic, and creative; and inspiring our audience to live better lives. 

Business Area: Content

Job Category: Editorial

Salary: $76,000.00- $85,000.00 USD

Union Status: Non-Union 

BuzzFeed Inc. is committed to fair and equitable compensation practices. We reserve the ability to adjust the final compensation for this role based on the final candidate's experience, skillset, certifications, and geography.

The Role

Are you a social butterfly with a knack for building vibrant online communities? Do you have an (occasionally) unhinged sense of humor and a passion for creating engaging content? BuzzFeed is looking for a full-time, remote Community Manager to join our team and help cultivate a loyal, thriving community of users. 

As our Community Manager, you'll be the bridge between BuzzFeed and our amazing users. You'll create spaces where the BuzzFeed Community can flourish, both on and off our platform. We're looking for someone who can bring positive vibes, creative ideas, and a deep understanding of what makes online communities tick.

You Will

• Actively solicit and implement feedback from community members to improve user experience
• Develop and execute content strategies to grow and engage our community
• Build and manage community spaces outside of BuzzFeed's main platform
• Create and scale up incentivization programs for community users
• Market community content and tools to increase engagement and retention
• Interact directly with users to foster a sense of belonging and improve their experience
• Track and report on community health metrics, with a focus on loyalty and engagement
• Collaborate cross-functionally with tech, legal, PR, and social teams

You Have

• 2-3+ years of experience in community management or related field
• Proven track record of developing and growing online communities
• Ability to think outside the box and come up with creative community initiatives
• Experience leading and managing other community professionals
• Strong understanding of content strategy and its impact on community growth
• Excellent communication skills and ability to adapt tone for different audiences
• Demonstrated ability to moderate sensitive situations and conflicts between users professionally and effectively
• Comfortable making data-driven decisions and regularly reporting on community metrics 
• Passion for improving user experience and fostering loyal audiences
• Familiarity with BuzzFeed's brand voice and community culture
• Experience with subscription or membership-based programs is a plus!

Additional questions:

• If you were given free rein to create a new engagement initiative for BuzzFeed's community, what would it be and why? How would you measure its success?
• We often post discussion questions (here are two examples) to encourage conversation between community users. Come up with two of your own discussion questions that you think would appeal to BuzzFeed’s audience.

Note: BuzzFeed Inc. offers remote/flexible work (unless specified to be required to be in-person) and open to hiring remote candidates who are residents in the following states: CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, KY, MA, MD, MI, MS, MT, NC, NH, NJ, NM, NY, OH, OR, PA, TX, VA, WA, and WV. For non sales roles, we can also hire in AK, AR, AZ, ID, KS, MO, ND, SC, and VT.

If you need assistance or an accommodation due to a disability, you may contact us at applicationhelp@buzzfeed.com. Requests received for non-disability related issues, such as following up on an application, will not receive a response.

Life at BuzzFeed, Inc.

We celebrate inclusion and are committed to equal-opportunity employment. We are proud to be an equal-opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected category.

You can expect:

• A supportive, inclusive atmosphere on a team that values your contributions.
• Opportunities for personal and professional growth through work experience, offerings from our in-house Learning Team, our Employee Resource Groups, and more.
• An attractive and equitable compensation package, including salary.
• A well-rounded benefits program featuring paid time off, unlimited sick time, comprehensive medical benefits, a family leave policy, access to mental health platforms, retirement plans, health and wellness discounts, and much more.