Front Office Coordinator, Primary Care
Company Description
At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.
Job Description
General Summary
Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
- Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
- Calls patients to verify appointments.
- Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
- Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
- Schedules patients for physician visit. Maintains and updates appointment calendars.
- Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
- Notifies clinical personnel of patient arrival.
- Maintains entry log of incoming visitors.
- Processes and delivers departmental mail.
- Prepares examination room for patients. Cleans examination rooms between patients and at the end of the day.
- Tracks down labs on patients and follows up with lab companies when errors occur.
- Coordinates files and office information – updates charts, labs, x-rays, dictated notes, etc.
- Pulls and prepares charts for current and follow-up appointments.
- Processes and maintains medical records in accordance with records protocols.
- Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
- Performs other duties as assigned.
Qualifications
Education and Experience
- High School Diploma or equivalent (GED) is required.
- One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.
- Certification in scheduling and registration preferred.
Knowledge, Skills and Abilities
- Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
- Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
- Prior experience and demonstrated competence with patient or customer information systems.
- Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.
Additional Information
Additional Information
Traveling is required.
All your information will be kept confidential according to EEO guidelines.
Compensation:
Pay Range: $17.68-$24.76
Other Compensation (if applicable):N/A
Review the 2024-2025 UMMS Benefits Guide
Average salary estimate
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If you're looking for an exciting opportunity to make a real difference in the lives of patients and their families, consider joining Shore Regional Health as a Front Office Coordinator in beautiful Queenstown, MD. In this dynamic role, you'll be the friendly face and voice visitors encounter, ensuring a smooth flow of clinical operations. Picture yourself juggling customer service tasks like welcoming patients and managing busy phone lines while expertly handling scheduling, registration, and copay collections. You'll work under moderate supervision but will thrive in a collaborative environment where teamwork is key. Each day is an opportunity to showcase your strong interpersonal skills, ensuring that all necessary patient information is captured accurately, appointments are confirmed, and clinical staff are notified when patients arrive. You’ll also help maintain the office's organization, processing medical records, coordinating files, and preparing examination rooms for patients. This role isn't just about administrative duties; it's about truly connecting with people and providing them comfort during their visits. If you have a high school diploma or equivalent and at least a year of customer service experience—particularly in healthcare—apply now to bring your positive energy and dedication to this rewarding position at Shore Regional Health.
We dedicate every day to providing a better state of care in Maryland. We are committed to strengthening the social fabric of our communities with high quality care centered on patients and their families, and our size and geographical reach all...
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