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Program Specialist

Description

 

Verland is hiring Exceptional People to provide Compassionate Care as a Program Specialist for our Residential locations - CLA division.


Location:

Upper St Clair, PA 15241

Shift available:

24/7


Our Mission is that "We believe that every person deserves a safe, enriching, and stable environment in which to thrive with dignity and respect. Our mission is to provide individualized, innovative care and ongoing support for people in our community with complex physical and intellectual challenges."Verland's Vision is simple: "To lead the way in transformative care, for those with complex needs, allowing all individuals the power to live a life of dignity and contribute to our society to the full extent of their abilities." 


A Program Specialist, working with individuals who have intellectual and developmental disabilities, is the primary advocate for each individual assigned and will ensure that all medical concerns are addressed. The PS develops, supervises and coordinates each Individual Support Plan (ISP) for the individuals assigned, completes assessments, identifies strengths, needs, likes, interests and preferences, as well as the dislikes, for each individual. The Program Specialist This is a salaried, exempt position. 


Program Specialist responsibilities:

  • Secures all necessary services to ensure all individuals’ needs are being met as specified in the individuals’ ISP.
  • Completes / ensures all necessary documentation associated with the Individual Support Plans, Quarterly Reviews, ISP revisions and ISP process (I. E. invitations to meetings, development and implementation of the ISP, completing reviews, updating and revisions, accuracy of reports [to include dates and signatures] and reporting content discrepancy of the ISP to SC, as applicable, and team members) meet all State licensing requirements including 33b 1-19 regarding plan lead.
  • Supervises, monitors, evaluates and/or makes recommendations to the SC to revise a service or outcome in the ISP that is provided to the individual.
  • Reports a change related to the individual’s needs to the SC, as applicable, and plan team members
  • Ensures all content are included in the ISP, (protocol for social, emotional, environmental plan, protocol for restrictive procedures plans, etc.)
  • Provides assessment to the SC or plan lead at least 30 days prior to the ISP meeting.
  • Reviews the ISP with the individual and coordinate the services provided to meet State licensing requirements
  • Provides the documentation of the ISP review to the SC, as applicable, and plan team members to meet State licensing requirements
  • Informs plan team members of the option to decline the ISP review document to meet State licensing requirements
  • Monitors house funds and money relating to an individual’s needs
  • Monitors Individual’s progress monthly through direct observation, reviewing, signing and dating monthly documentation of an individual’s participation and progress toward outcomes.
  • Coordinates the training of DSP’s in the content of health and safety needs relevant to each individual
  • Developing and implementing provider services to meet State licensing requirements (relating to provider services)
  • Must be fluent on all assigned Individual’s ISP’s.
  • Provides ongoing training to assigned staff relevant to each individual on the following areas: ISP and reviews, specific therapeutic needs, health and safety needs, medication needs, diet orders, and specific house needs etc.
  • Exhibits a professional attitude at all times when representing the individual and the facility and maintain an excellent working relationship with all staff and peers.
  • Schedules and attends (as needed) medical appointments, monitor medical follow-up appointment and ensure implementation of medical care.
  • Maintains medication administration certification and maintain practicum observer certification by completing observations and monitoring staff/documentation relating to the medication process. Performs MAR reviews and medication checks.
  • Provides face to face ISP training to Program Coordinators and DSP’s.
  • Acts as Certified Investigator on an on-call basis when necessary.
  • Perform other related duties upon request

Benefits: Minimum of 30 hours worked and employees enjoy a comprehensive benefits package:

  • Health (UPMC), Dental (Delta Dental) and Vision Insurances within 30 days
  • Healthcare Flexible Spending Account (HSA)
  • Dependent Care Flexible Spending Account
  • 403B – Traditional and Roth with Company Match
  • Tuition Reimbursement
  • Competitive PTO Plan
  • 8 Paid Holidays

Requirements

  • Must be able/willing to be on-call 24/7.
  • Must possess a knowledge of current practices and regulations pertaining to individuals with intellectual and developmental disabilities.
  • Must have effective verbal and written skills necessary to both communicate with individuals and staff and to prepare necessary written documentation.
  • Must be able to effectively monitor individual programming, providing hands-on implementation and staff training.
  • Must possess the ability and empathy needed to establish and maintain an effective working relationship with fellow employees, supervisory staff, Base Service Units, families of the individuals, and our co-representative.
  • Must demonstrate leadership and organizational skills.

Minimum Experience and Training: Program Specialist must have specialized training or one year’s experience in treating or working with individuals with intellectual and developmental disabilities and must possess one of the following:

  • Master’s Degree from an accredited college and one year’s experience working directly with persons with intellectual and developmental disabilities;
  • Bachelor’s Degree from an accredited college and two years’ experience working directly with persons with intellectual and developmental disabilities
  • Associate’s Degree or 60 credit hours from an accredited college and four years’ experience working directly with persons with intellectual and developmental disabilities or an equivalent combination of education and experience;
  • Must complete all required clearances and maintain a valid Driver’s License.

 2 weeks paid training provided by Verland, to educate new hires on daily living skills, social engagement, personal hygiene skills, along with each individual’s support plan/ personal development goals that are essential to improve the daily lives of the individuals that we serve. Completion of training is required at the start of employment.


                                  To learn more about our Mission, Vision, and Family Values check out our website www.Verland.org


Verland is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Average salary estimate

$55000 / YEARLY (est.)
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$50000K
$60000K

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What You Should Know About Program Specialist, Verland CLA

Verland is on the search for passionate individuals to join our team as a Program Specialist in Upper St. Clair, Pennsylvania. If you're looking to make a difference in the lives of individuals with intellectual and developmental disabilities, this role is perfect for you! As a Program Specialist, you’ll be the primary advocate for each individual on your caseload, ensuring their medical concerns are addressed and their needs are met as outlined in their Individual Support Plans (ISP). You’ll develop, supervise, and coordinate these plans while conducting assessments to identify each person's strengths, preferences, and needs. You won’t just be a monitor; you'll actively engage with the team to revise services and improve individual outcomes based on ongoing evaluations. Communication is key in this position—you’ll keep everyone informed about any changes in needs, coordinate training sessions for Direct Support Professionals, and provide essential documentation to meet state licensing requirements. Your work will directly contribute to our mission of providing safe, enriching environments where everyone can thrive. With 24/7 shifts available, flexibility is crucial, as is a commitment to understanding the unique challenges faced by the individuals we serve. Plus, to ensure you’re well-prepared for this vital role, Verland offers a comprehensive benefits package and extensive training. If you have the compassion, organizational skills, and determination needed to help others, we invite you to apply and become a part of a transformative care team that truly makes a difference in our community.

Frequently Asked Questions (FAQs) for Program Specialist Role at Verland CLA
What are the responsibilities of a Program Specialist at Verland?

As a Program Specialist at Verland, you'll take on various responsibilities including developing, supervising, and coordinating Individual Support Plans (ISP) for persons with intellectual and developmental disabilities. You will conduct assessments, monitor individual progress, and ensure that all medical and support needs are met. Additionally, you'll be responsible for training staff, maintaining documentation, and acting as an advocate for the individuals assigned to you.

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What qualifications do I need to apply for the Program Specialist position at Verland?

To qualify for the Program Specialist role at Verland, candidates should have specialized training or at least one year of experience working with individuals with intellectual and developmental disabilities. Educationally, a Master's degree plus experience, a Bachelor's degree with two years of relevant experience, or an Associate's degree with four years of experience are required. Clearances and a valid driver's license are essential as well.

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What is the training process for a new Program Specialist at Verland?

New Program Specialists at Verland undergo a thorough training process lasting two weeks. This training covers daily living skills, social engagement, and personal hygiene skills, as well as in-depth instruction on each individual's support plan to enhance the quality of life for the persons served. Successful completion of this training is mandatory at the start of employment.

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Are there specific benefits associated with the Program Specialist role at Verland?

Yes! Program Specialists at Verland enjoy a comprehensive benefits package that includes health, dental, and vision insurance, flexible spending accounts, and a 403B plan with company match. Additional benefits include tuition reimbursement, a competitive paid time off plan, and paid holidays, ensuring a well-rounded professional experience.

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What is Verland’s mission as it relates to the Program Specialist position?

Verland's mission is to create a safe and enriching environment for individuals with complex physical and intellectual challenges. As a Program Specialist, you will embody this mission by advocating for each individual, ensuring they receive tailored, innovative care, and supporting their journey toward a fulfilling life.

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Common Interview Questions for Program Specialist
Can you describe your experience working with individuals with intellectual disabilities?

In answering this question, focus on specific examples from your past roles. Outline the types of disabilities you've worked with, any relevant programs you’ve developed, or relationships you've built to enhance individual outcomes.

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How do you approach developing Individual Support Plans?

Discuss your methodology for developing ISPs. Emphasize the importance of involving the individual and their families in the process, and explaining how you assess needs and goals during ISP development.

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What strategies do you use to train Direct Support Professionals?

Outline your approach to training staff, emphasizing hands-on techniques, continual education, and the importance of empathy and understanding individual needs. Provide an example of a successful training initiative you conducted.

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How do you handle conflicts within a care team?

Share strategies you use for constructive conflict resolution, such as open communication, setting up mediation sessions, and focusing on the goal of providing the best care for individuals. It's important to remain professional and not let personal emotions interfere.

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What’s your process for monitoring and assessing individual progress?

Explain how you consistently monitor individual outcomes, including direct observation, reviewing documentation, and regular meetings with your teams. Make sure to highlight your commitment to adapting plans based on evolving needs.

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Describe your understanding of state licensing requirements for ISP documentation.

Demonstrate your knowledge of state regulations and your experience in maintaining compliance with these standards through accurate documentation, regular reviews, and actions taken regarding discrepancies.

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Why is empathy important in the role of a Program Specialist?

Discuss how empathy allows you to understand and advocate for the needs of individuals, fostering better relationships and ultimately improving care outcomes. Provide examples of how you've employed empathy in your interactions.

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Can you give an example of how you’ve adapted care plans based on individual preferences?

Share a specific situation where you considered the preferences or feedback of an individual to adapt their care plan effectively. Highlight the positive outcomes that resulted from this adaptive approach.

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What do you think constitutes effective communication within a care team?

Discuss components of effective communication such as transparency, regular updates, team meetings, and the importance of feedback loops. Illustrate how this contributes to high-quality care and team cohesion.

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How do you ensure you're compliant with medical regulations when scheduling appointments?

Explain your processes for scheduling medical appointments, including keeping track of follow-ups, how you prepare individuals for appointments, and maintaining all necessary documentation in compliance with regulations.

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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 30, 2025

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