Technical Project Manager

As a Technical Project Manager at VGS, your primary responsibilities will include driving the onboarding and implementation processes for new and expanding customers, managing complex enterprise projects that require collaboration across several stakeholders, and ensuring that our clients experience the best user journey with our tokenization solutions. You will also gather and interpret business requirements, manage risks, and collaborate with internal teams to enhance project execution and efficiency.

VGS requires candidates for the Technical Project Manager position to have a PMP certification and at least 7 years of experience in technical project management within customer-facing environments. Ideal candidates should exhibit effective communication skills, a self-motivated and analytical mindset, and be adept at using project management tools like JIRA or MS Project.

The salary for the Technical Project Manager role at VGS ranges from $100,000 to $150,000 annually, depending on experience and expertise. Additionally, we offer a comprehensive benefits package that includes stock options, 401k with employer matching, health benefits, and a flexible PTO policy to support work-life balance.

Onboarding customers at VGS involves guiding them through the implementation of our tokenization technologies. As a Technical Project Manager, you will conduct training sessions, assist with technical integrations, and ensure that customers can seamlessly incorporate our solutions into their operations, aiming for optimal time-to-value and satisfaction.

At VGS, we are committed to fostering professional growth and development. We offer professional learning reimbursement, allowing our Technical Project Managers to pursue relevant certifications and training that enhance their skills. Furthermore, our remote-first environment encourages a flexible approach to learning and collaborating within our expert teams.

When managing multiple projects, it's essential to assess deadlines, resource availability, and project dependencies. I prioritize tasks based on strategic objectives while considering team capabilities. Using project management tools helps track progress and reallocate resources as needed to meet our milestones effectively.

In a previous role, I managed a project with conflicting stakeholder interests. I facilitated workshops to align expectations and key objectives, ensuring everyone had a voice. By fostering open communication and adapting our implementation strategy, we navigated the challenges and delivered a successful outcome, enhancing client satisfaction.

I utilize regular status reports, visual dashboards, and scheduled check-ins to keep stakeholders informed. Effective communication involves proactive sharing of updates on milestones, risks, and adjustments to the project plan, fostering transparency and trust among all parties involved.

Project delays require immediate assessment of the situation to understand the cause. I communicate openly with stakeholders about the impact and proposed solutions to get back on track. Developing contingency plans and adjusting timelines can help mitigate risks and keep the project moving forward.

To ensure successful customer onboarding, I focus on establishing clear expectations, providing thorough training sessions, and maintaining regular contact to address any technical challenges promptly. Gathering feedback throughout the onboarding process allows for continuous improvement and helps to enhance the customer experience.

I have extensive experience with both Agile and Waterfall methodologies. I appreciate Agile for its flexibility and ability to adapt to changes rapidly, while I find Waterfall useful for projects with well-defined parameters. I tailor my approach based on the project requirements and team dynamics to achieve the best outcomes.

Ensuring compliance starts with understanding the relevant regulations and guidelines in the payment tokenization industry. I collaborate with legal and compliance teams to incorporate compliance checks throughout the project lifecycle and keep abreast of any changes that might affect our project implementation.

A Technical Project Manager is pivotal in bridging the gap between technical teams and stakeholders. By ensuring clear communication, efficient project execution, and alignment of objectives, a Technical Project Manager can facilitate innovation and growth, solidifying the company's success in a competitive tech landscape.

I gather business requirements through direct consultations with clients, active listening, and the use of structured interviews or surveys. By ensuring that I grasp their needs thoroughly, I interpret these requirements into actionable tasks that align with our project goals and deliver value.

My approach to risk management involves identifying potential risks early, analyzing their impact, and formulating mitigation strategies. I continuously monitor project progress against these risks and adjust the project plan proactively to minimize disruptions, ensuring a smoother project trajectory and successful outcomes.