Director, Flexible Interchange Program Product Management - job 18 of 20

The Director, Flexible Interchange Program Product Management at Visa is primarily responsible for defining the product vision and strategic goals for Flexible Interchange products including the Visa Commercial Choice (VCC) suite and Purchasing Large Ticket (PLT) program. This role involves product strategy, management, development, and market positioning while ensuring alignment with customer needs and market trends. You’ll oversee key commercialization activities and collaborate with cross-functional teams to drive product adoption and expand market penetration.

To be considered for the Director, Flexible Interchange Program Product Management position at Visa, candidates should possess substantial experience in product management within the commercial and B2B payments sector. A strong understanding of interchange and pricing frameworks is critical, along with demonstrated leadership in developing innovative products and motivating teams. Strategic thinking, problem-solving skills, and the ability to foster collaboration across departments are also essential.

The Director, Flexible Interchange Program Product Management enhances Visa's product offerings through strategy development for the VCC and PLT products, ensuring they capture high-value payments effectively. This role also leads the design and implementation of differentiated pricing solutions to meet client needs and drive the adoption of Visa’s Flexible Interchange solutions in the market. Additionally, you’ll be responsible for monitoring product performance and implementing data-driven strategies for continual improvement.

As the Director, Flexible Interchange Program Product Management at Visa, you can expect to foster a strong team culture that champions Visa’s leadership principles. The emphasis will be on delivering best-in-class products and innovative solutions. You’ll be encouraged to demonstrate thought leadership, promote collaboration, and create a supportive environment where team members are motivated to excel and embrace an innovative mindset.

The work environment for a Director, Flexible Interchange Program Product Management at Visa is dynamic and collaborative, with a hybrid model allowing flexibility between remote and in-office work. You’ll interact with various stakeholders, including tech teams and regional partners, and engage in strategic discussions that shape the future of Visa’s payment solutions. It’s an environment that values innovation, agility, and a drive for excellence.

Discuss your methods for researching market trends, identifying customer needs, and aligning product features with business objectives. Highlight any frameworks or strategies you've previously utilized to ensure alignment within teams and how you measure success.

Explain your communication strategy with various teams such as tech, marketing, and sales, emphasizing the importance of collaboration in developing a successful product. Offer examples where your collaborative approach led to positive outcomes.

Provide specific examples from your previous roles where you applied interchange and pricing frameworks to develop product offerings. Highlight achievements that resulted in increased payment volume or market share through effective pricing strategies.

Share an instance where you successfully inspired a team during a challenging project. Focus on the techniques you used to boost morale, maintain focus, and deliver results despite obstacles.

Discuss key performance indicators (KPIs) you typically track, such as user adoption rates, financial metrics, and customer feedback. Explain how these metrics inform your decision-making and product adjustments.

Outline your methodology for assessing and prioritizing product features, taking into account customer feedback, market demands, and alignment with strategic goals. Share any tools or practices you find particularly effective.

Describe the key strategies you have used to encourage client adoption for new products, including training, communication plans, and marketing initiatives. Provide examples or results achieved through these efforts.

Discuss your process for conducting market research, including how you gather insights from industry trends, competitive analysis, and customer feedback. Emphasize the importance of data in shaping your product decisions.

Share a detailed account of a product launch, emphasizing your role in planning, execution, and performance measurement. Highlight any challenges you faced and how you overcame them to achieve a successful outcome.

Express your insights on the future of B2B payments, including emerging trends and technologies. Discuss how your experience and vision align with these changes and what impact you hope to have at Visa in driving innovation.