Director - North America Product - job 4 of 21

The Director - North America Product is responsible for analyzing data quality trends, developing a comprehensive data quality program, and collaborating with external partners, such as issuing banks. This role involves creating effective strategies for issuer reporting, providing subject matter expertise for data quality reviews, and maintaining monitoring systems to track engagement. Additionally, the Director will communicate program status updates to various stakeholders, ensuring transparency and alignment across teams.

Candidates applying for the Director - North America Product role should possess strong leadership skills, a deep understanding of the commercial payment landscape, and excellent interpersonal abilities to collaborate with stakeholders effectively. Additionally, experience in data quality management and a background in commercial payments or fintech will be beneficial. Strong organizational skills and the ability to thrive in a fast-paced environment are also important for success in this role.

In the role of Director - North America Product, you will contribute significantly to data quality initiatives by developing and implementing programs tailored to address various issues within the payment ecosystem. You'll analyze trends, provide statistical insights, and ensure that all stakeholders are informed about the data quality status. Your expertise will guide teams engaged in data quality reviews, fostering improvements and ensuring compliance with company standards.

Success in the Director - North America Product position relies heavily on strong leadership abilities, excellent communication skills, and a deep understanding of the payment solutions industry. The ability to analyze complex data, adapt to changing environments, and make informed decisions independently are also critical skills. Furthermore, being collaborative and able to engage with diverse stakeholders in a matrix organization will enhance effectiveness in this role.

The work environment for the Director - North America Product is dynamic and fast-paced, hosting a blend of in-office and remote work due to its hybrid nature. You can expect regular interactions with cross-functional teams and external clients, fostering a collaborative atmosphere focused on customer satisfaction. This role requires adaptability to rapidly changing conditions while maintaining a commitment to delivering high-quality results.

In answering this, be sure to highlight specific projects you've worked on that involved analyzing data quality metrics and implementing programs to improve those metrics. Discuss methodologies you used for evaluation and how those influenced the broader organizational goals.

Focus on your organizational skills here. Discuss how you assess the urgency and importance of tasks, and share your strategies for keeping stakeholders informed while managing expectations effectively.

Share specific examples of collaborations with external partners. Detail how you initiated communication, established trust, and created effective reporting or educational strategies to meet shared goals.

Discuss your methods for staying informed, such as attending industry conferences, leveraging industry publications, or networking with experts. Mention how you apply this knowledge in your strategic decision-making.

Talk about your conflict resolution approach, highlighting your communication and negotiation skills. Provide an example where you successfully mediated to bring about a resolution that satisfied all parties.

Be prepared to discuss specific tools you have experience with, such as Excel, SQL, or specialized analytics software. Mention any relevant projects where these tools served you well in delivering valuable insights.

Highlight the metrics you consider essential for evaluating program success. Discuss any frameworks or systems you've implemented for ongoing monitoring and feedback from stakeholders.

Use the STAR method (Situation, Task, Action, Result) to frame your story. Focus on a specific change initiative, your role in implementing it, and the positive impact it had on your organization or stakeholders.

Discuss common challenges you’ve faced, such as resistance to change or discrepancies in data. Share your strategies for addressing these challenges, including collaboration and stakeholder engagement.

Talk about your leadership style, emphasizing how you create a motivating environment. Share examples of how you've supported your team's professional development and maintained morale during extensive projects.