Director, Revenue and Billing Systems - job 5 of 20

As a Director, Revenue and Billing Systems at Visa, you will lead the development and execution of major initiatives in the revenue domain of our finance operations, translating strategic finance visions into a modern technology architecture. You’ll collaborate closely with both Finance and IT teams to develop system requirements, manage deliveries, conduct user acceptance testing, and oversee client adoption, all while operating in an agile framework.

Candidates for the Director, Revenue and Billing Systems position at Visa should possess extensive experience in finance systems, especially in managing large-scale global transformations. A track record of strategic forward-thinking in technology development, strong analytical skills, and the ability to influence in a matrixed environment without authority are crucial. Familiarity with agile processes, particularly with tools like Jira, is also advantageous.

The Finance Velocity Office (FVO) is integral to the Director, Revenue and Billing Systems role at Visa, focusing on establishing a stable framework for operational growth and complexity. The FVO interacts with the FSS team to implement technologies that promote meaningful changes and enhancements within the Finance function, making this collaboration vital for the successful execution of strategic initiatives.

The Director, Revenue and Billing Systems at Visa will enjoy a hybrid work environment. This position allows for flexibility, splitting time between remote work and office presence, with an expectation to be in the office 2-3 times a week, facilitating collaboration while meeting business needs.

To succeed in the Director, Revenue and Billing Systems role at Visa, strong leadership and strategic thinking skills are essential. Additionally, proficiency in agile management, collaboration skills across diverse teams, and adeptness in delivering complex transformations while mitigating risks are critical. Having a holistic perspective on problem-solving will significantly enhance your effectiveness in this role.

In answering this question, highlight your relevant past experiences with financial systems, particularly focusing on any leadership roles you've held in system modernization, revenue management, or technology implementation. Discuss specific technologies you've worked with and the impact you've had on financial operations.

Explain your approach to prioritization by discussing how you assess project value, stakeholder input, and organizational goals. Include any frameworks or tools you use, such as Kanban or Scrum, and be sure to convey your ability to remain adaptable to changing circumstances.

Provide a concrete example of a challenge you encountered, detailing the steps you took to identify the issue, engage stakeholders, and implement a solution. Emphasize the results of your actions and any metrics that demonstrate success.

Discuss your strategies for maintaining consistent communication with stakeholders, including setting clear expectations, providing regular updates, and being open to feedback. Highlight your use of tools like Jira for transparency and collaboration.

Describe your method for facilitating user acceptance testing, emphasizing the importance of clear requirements, involving actual users, and collecting feedback to improve the final product. Be sure to mention any successful outcomes from past testing phases.

Share a specific scenario in which you had to lead or influence a team or project without having direct authority. Focus on your ability to leverage expertise, data, and relationship-building to achieve desired outcomes.

Discuss your framework for identifying potential risks early in the project lifecycle, maintaining open lines of communication about risks with leadership, and developing comprehensive remediation plans to mitigate them effectively.

Explain how you utilize data analytics to inform decisions, particularly in areas such as revenue forecasting, budgeting, and performance evaluation. Offer examples of analytical tools or methodologies you employ.

Discuss tactics you use to build strong relationships with Finance and IT, including regular cross-departmental meetings, joint planning sessions, and shared performance goals to ensure alignment on project objectives.

Detail your approach to professional development, which may include attending industry conferences, participating in webinars, and following thought leaders in financial technology on social media. Highlight any recent advancements you've applied in your work.